Experience

eShopWorld

• Switzerland
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Global Logistics Operations Manager

  • May 2021 - Present

  ESW is the global leader in direct to consumer ecommerce empowering many of the world's global retailers and brands to make global shoping better, faster, simpler and safer end to end. In my role, I am responsible for managing a global team of logistics operations professionals to successfully manage our International supply chain end-to-end offering on behalf of our global ecommerce retailers. The role also involves managing our global suppliers of logistics aswell as interacting directly with our retailers to ensure service excellence. The role is very fast paced and dynamic working for a company who is in a significant upward trajectory.



DHL Express Ireland

• Ireland
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Head of Key Accounts Sales

  • Jul 2008 - Jan 2021

  Responsible for an annual budget of €50m and managing a team of Key Account Managers Consistently exceeded targets and individual key objectives growing top line revenue by 5% paAttracted and retained high performing talent to achieve and exceed business results by +5% paEnsure customer success through effective onboarding and education leading to customer value, retention and renewals Implemented and delivered against a complex global business strategy focused on customer growth, acquisition and retention Successfully collaborated as part of a change programme to transform the organisation to profitability

• Key Account Manager Sales

  • May 2007 - Jul 2008

  Responsible for the retention and growth of a portfolio of key customersConsistently exceeded assigned targets (120%) and developed business from within my portfolioCreated strategic partnerships with customers focusing on value to ensure renewals and growth

• National Sales Manager

  • Nov 2004 - Apr 2007

  First role as territory manager and was awarded Salesperson of the year for 2005 Promoted to national sales manager with responsibility for top line revenueManaged a diverse and multi-cultural team across telesales, field Sales, key accounts and BDResponsible for talent identification, nuturing and development of teamA member of the senior management team reporting to the country manager



Allianz Assistance

• France
• Insurance
• 1 - 100 Employee

• Business Development Manager

  • Sep 2000 - Jul 2004

  My role involved winning new business across the motor, insurance, financial services and airline industriesAccount management of customers and ensure retention of all customersResearched new products and rolled out to the Irish marketI was a member of the senior management team reporting to the managing director Ireland.

• Marketing Coordinator

  • Sep 1998 - Sep 2000

  My role involved creating company website, brochure, powerpoint presentations outling service offering and product development.

• Operations Coordinator

  • Aug 1996 - Jul 1998

  Joined company at start up stage of Irish entity - was employee number 6Instrumental in putting together process and structureDay to day role involved answering calls from customers in emergency situations such as medical overseas emergency, car breakdown or household emergency and organsing the necessary expert to assist the customer and resolve the issue Joined company at start up stage of Irish entity - was employee number 6Instrumental in putting together process and structureDay to day role involved answering calls from customers in emergency situations such as medical overseas emergency, car breakdown or household emergency and organsing the necessary expert to assist the customer and resolve the issue