Experience

Orangeburg Calhoun Technical College

• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Nov 2019 - Present

  Manages and supports the College's enterprise database and related systems to include documenting, reporting, and security. Manages and supports the College's enterprise database and related systems to include documenting, reporting, and security.


South Carolina State University
• United States
• Higher Education
• 1 - 100 Employee
• Program Coordinator I

  • Jul 2017 - Nov 2019


Old Navy

• United States
• Retail
• 700 & Above Employee

• Brand Associate

  • Sep 2016 - Jun 2017

  -Greet and engage with the customer at all times, using our product to connect with the customer -Perform tasks as requested of you each shift and that pertain to the successful operation of the business -Listen to the customer and observe non-verbal cues to anticipate service needs -Offer product suggestions and add on additional items when engaging with customers -Maintain a clean and safe environment that prevents loss and minimizes risk -Process cashier transactions quickly, accurately and drive our brand loyalty programs -Keep our product folded, sized, in-stock and organized on the sales floor and up stocks/back stocks -Place styles, sizes and colors of product on the sales floor so they are available for the customer -Welcome customers to the fitting room and keep the area neat, clean and organized at all times -Process all tasks quickly and accurately per company defined policies and procedures, with a focus on customer service and with a sense of urgency and pride -Execute the shipment process to meet productivity and presentation standards -Execute signage and markdown processes accurately and efficiently to meet productivity and pricing standards -Execute the replenishment tasks with attention to detail ensuring all styles, sizes and colors are available



Penn State Health Milton S. Hershey Medical Center

• Scheduler

  • Oct 2015 - Jun 2017

  Responsible for answering phone calls from patients and referral sources, to access multiple site schedules through a centralized scheduling system and to schedule, reschedule, or cancel all necessary appointments for medical care demonstrating efficiency, care and compassion. Updated patient demographics, relayed messages to office personnel in reference to medication refills, requested referrals, and forwarded messages to PCP. Responsible for answering phone calls from patients and referral sources, to access multiple site schedules through a centralized scheduling system and to schedule, reschedule, or cancel all necessary appointments for medical care demonstrating efficiency, care and compassion. Updated patient demographics, relayed messages to office personnel in reference to medication refills, requested referrals, and forwarded messages to PCP.



AT & T

• United States
• Telecommunications
• 700 & Above Employee

• ADVANCED TECH SUPPORT

  • Oct 2014 - Oct 2015

  Answered customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem area Required to work in one or multiple queues/skill sets over various customer contact channels Responsible for improving customer retention through programs and service provided to the customer Utilizes mechanized systems to initiate and complete service orders and handle customer requests Continually maintained working knowledge of all company products, services and promotions Make recommendations according to customer's needs on features, accessories, upgrades and rate plans Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless customers Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines May sell and provision wireless services, products, features, equipment and accessories May be responsible for credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required troubleshoot and restore customer devices to normal working standards provide technical assistance to customers for hardware and application issues

• Program Coordinator I

  • Jul 2011 - Oct 2014

  • Manage the electronic communication activities with the US Department of Education • Coordinates system uses operations between data processing staff and Office of Financial Aid staffers • Write and edit SQL reports and prepare batch jobs and run processes using Banner, SQL Developer, and Argos or other University report writer • Reviews, evaluate and reports on Banner Financial Aid, Banner Financial Aid Self Serve and coordinate testing and move to production • Provide technical assistance and new user PC training • Identifies system or equipment problems resulting in the inaccurate or incomplete production data • Provides assistance in the establishment of new programs or modifications of existing programs • stay updated on software updates for applications used • document new processes and forms from DOE for processing • research processing issues and resolutions



South Carolina State Un

• United States
• Military

• Computer Technician

  • Sep 2005 - Jul 2011

  • Answered and distributed a high volume of incoming calls on Multi-line phone system • Supplied information to callers in reference to information requested • Created and deleted accounts in Active Directory • produced Ethernet cables for department for longer cables • Troubleshoot PC’s • Assisted faculty/staff with cell phone issues, hardware and software • Removed and replaced hard drives • Installed software from servers and cd’s on PC’s • Setup new computers on network • Mapped PC’s to printers on network and local printers and other peripheral devices • Setup users on Outlook • Responsible for other duties as assigned • Troubleshoot and restore technical issues with peripheral devices and pc's •stayed abreast of technology changes