Audrey Choi
Manager, Solutions Engineering at Cardata | Reimburse Mileage- Claim this Profile
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Topline Score
Bio
Credentials
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Product Management
BrainStationJun, 2019- Nov, 2024 -
Certified Scrum Product Owner (CSPO)
Scrum AllianceApr, 2020- Nov, 2024
Experience
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Cardata
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United States
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Software Development
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1 - 100 Employee
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Manager, Solutions Engineering
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Jan 2023 - Present
At Cardata, our goal is to simplify the administrative and financial burdens experienced by companies with employees on the road. We partner with our customers to find the easiest and most cost-effective solution, using best-in-class technology, to reimburse their employees for using their personal vehicles for work.
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Lead Sales Engineer
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Aug 2022 - Jan 2023
- Served as the functional and technical expert during the sales process, technical meetings and demonstrations of products.- Designed solutions and create statements of work (SOW) for prospective sales- Delivered compelling and informative product demonstrations and presentations to prospective customers- Provided responses to functional and technical elements on RFPs and RFIs- Designed and manage product trials to demonstrate value and secure new business- Shared product feedback and enhancement requests to Product and Engineering teams- Created bridges between the Sales team and other teams in the organization
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Productboard
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United States
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Software Development
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200 - 300 Employee
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Solutions Architect
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Jun 2021 - Aug 2022
Productboard is the leading product management system, helping product teams get the right products to market, faster. Over 2,500 modern, customer-driven companies – like Zendesk, UiPath, Avast, Microsoft – use productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap. - Following the work of the Account Executive, work closely with the customer to validate, and where needed, uncover the customer’s current and desired state alongside establishing key success criteria for their use of Productboard - Create and communicate a detailed onboarding and enablement plan with clear success milestones and KDDs to drive toward attainment of first value for the customer - Consult on best practices of Productboard and assist customer in adding their process into the tool
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CrowdRiff
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Canada
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Marketing Services
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1 - 100 Employee
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Technical Support Specialist
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Oct 2019 - Jun 2021
Tapped from the onboarding team to originate this role, I am the sole person responsible for technical support of the CrowdRiff platform.- Main contact for all customer (over 400) issues of platform answering all tickets under a goal of 5 minutes- Work cross functionally with our product, customer success, marketing and sales team to prioritize product features- Host biweekly bug fests with Product Managers- Work with Product team to prioritize bug fixes and backlog items- Problem solve to provide solutions for customers- Schedule and lead customer support escalation calls- Created support handbook for future support hires- Coached team members on support processes on Zendesk- Manage outsource support team
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Onboarding Specialist
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Aug 2018 - Oct 2019
Manage the full Onboarding process for new clients: sales handoff, system configuration, data migration, training, and handoff to Customer Success Managers.- Develop Onboarding goals with our customers and work with them to achieve them- Create and configure customer's new CrowdRiff instance- Migrate media content from our customer’s previous systems to CrowdRiff- Train CrowdRiff users over video conference - they are all experts at the end of their Onboard!
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H&M
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Sweden
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Retail
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700 & Above Employee
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Travel Management H&M Canada
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May 2017 - Aug 2018
- Manage travel program for H&M Canada- Track, analyze and audit travel data/budgets to come up with cost effective solutions - Reconcile and audit all major travel invoices- Negotiate rates with various vendors- Create travel policy/guidelines in line with company values- Assist in day to day travel inquiries - Manage H&M Canada fleet- Collaborate with Accounting Department on travel management budgets
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Administrative Assistant
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Nov 2015 - May 2017
- First point of support for all departments and area teams- Answering incoming calls in a professional manner- Assist in content writing for H&M Backstage App- Organizing various invoices for company credit cards- Coordinating and communicating activities for the Office- Book travel for out of Canada corporate guests and help manage travel program
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Payroll Support
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Jan 2016 - Jan 2017
- Support processing of all payroll on a weekly basis- Responsible for employees' details and movements into the company payroll system- Enrolling all new hires into ADP (personal information and banking)- Order and cancel staff cards- Provide support in general office administration- Creating various headcount and termination reports on a weekly and monthly basis- Answering all Canadian stores queries on payroll matters
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JEI Learning Center Canada
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Canada
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Education Management
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1 - 100 Employee
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Teacher
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Dec 2016 - Jul 2017
Individualized Math and English lessons plans and workbooks for students from Kindergarten to Grade 6. Workbooks focused on the areas where students were struggling or would like to improve Math and English skills. Individualized Math and English lessons plans and workbooks for students from Kindergarten to Grade 6. Workbooks focused on the areas where students were struggling or would like to improve Math and English skills.
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PLASP Child Care Services
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Canada
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Education Administration Programs
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300 - 400 Employee
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Relief Staff
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2011 - 2012
- Attended various meetings and training sessions to develop and master the implementation and workings of youth recreational programs - Liaised with program directors and legal guardians of youths to open a line of communication to ensure safety and development in youth social interactions - Plans, develops, and implements programs of stimulating activities for children - Provided a welcoming and emotionally supportive environment to contribute to a high quality of childcare - Mentor children by trouble shooting and providing solutions to their challenges in order to instill confidence and academic growth
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Education
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2014 - 2015
York University
Bachelor’s Degree, Primary/Junior Teacher's College -
2010 - 2014
McMaster University
Bachelor’s Degree, Digital Communication and Media/Multimedia -
BrainStation
Product Management
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