Experience

Animal Referral and Emergency Centre

• Australia
• Veterinary Services
• 1 - 100 Employee

• Customer Service Representative

  • Apr 2022 - Present

  • Managing correspondence including email, incoming calls & patient enquiries, medical records, test results • Coordinating appointments and calendar management for veterinarians • General admin including but not limited to; maintaining spreadsheets, database management, process and policy reviews, routine and regular tidy and clean of reception and waiting areas, ordering of stationary, document management • Billing and financial responsibilities including; banking & reconciliation, processing payments, invoices, receipts & follow up on outstanding accounts Show less



Alice Springs Veterinary Hospital

• Australia

• Veterinary receptionist and assistant administration

  • Aug 2021 - Feb 2022

  Key responsibilities: • Complying with the system (EzyVet) • Fulfilling daily office routine • Allocating online payment (Direct deposit or payment via VetPay, MediPay, Centrelink, NDIS etc…) • Receiving deliveries • Reconciling packing slips to invoices to monthly statement • Maintaining inventory up to date & ordering when stocks require it • Product retailing and merchandising • Giving animal care advice • Keeping patient and client records up to date • Scheduling appointments Show less



Outback Tour Services

• Australia
• Hospitality
• 1 - 100 Employee

• Office and operations manager

  • Oct 2018 - Jul 2021

  Key responsibilities:• Improving the organised operation• Delivering tours by allocating vehicles, tour guides, food, camps and camping supplies• Managing the fleet and organising regular maintenance to keep vehicle in excellent shape• Organising regular clean and maintenance for the camps• Managing the deport and the yard: ensure it’s clean, tidy, organised and staff have allocated duties to maintain it• Yielding management to make sure all departures are profitable• Ensuring that fleet, camps, equipment and depot operate at a high level and adhere to strict OHS standards• Planning staffing ahead, hiring and inducting new staff • Training, coaching and managing all staff (tour guides, hosts, catering and admin)• Managing relationships with local and regional contractors• Monitoring customer feedback and implementing any changes necessary• Reporting to senior management (weekly and monthly reports) Show less

• Marketing Specialist

  • Oct 2017 - Jul 2021

  Key responsabilities:• Developing the French Market for the tourism industry in the Northern Territory • Creating brochures in French and tailor-made programs and itineraries targeted for the French market • Growing the number of tours and income from the French market (grew from 7 tours to 48 tours a year between end of 2017 and end of 2019)• Working alongside the operations manager• Organising the tours and rosters for the French speaking guides• Liaising with the guides and the agents during the tours and making sure the program runs smoothly• Organising and overlooking all the camping charters (private camping tours from 1 to 100 passengers) Show less

• Veterinary receptionist and assistant administration

  • Aug 2020 - Apr 2021

  Key responsibilities: • Complying with the system (EzyVet) • Fulfilling daily office routine • Allocating online payment (Direct deposit or payment via VetPay, MediPay, Centrelink, NDIS etc…) • Receiving deliveries • Reconciling packing slips to invoices to monthly statement • Maintaining inventory up to date & ordering when stocks require it • Product retailing and merchandising • Giving animal care advice • Keeping patient and client records up to date • Scheduling appointments Show less



Costa Crociere S.p.A.

• Italy
• Travel Arrangements
• 700 & Above Employee

• Hospitality Service Senior Specialist - International Host

  • Oct 2016 - Apr 2017

  Key responsibilities: • Translating the on-board daily program from English to French and check and correct all translation of printed material on board • Communicating with French guests, being their principal point of reference and handling complaints • Public relations with guests (included but not limited to: presence during various cocktails, theme evenings, excursions... etc...) • Welcome Travel Talk (presentation for up to 800 guests of the ship, the cruise, the life on board, the itinerary, promoting the ports and excursions the company offers and enhance the various services and concessionaires in order to ensure positives revenues) • Disembarkation Travel Talk (presentation for up to 800 guests of all the disembarkation procedures) • Ship announcements (safety drills, touristic navigation, advertising announcements for the on board partners... etc...) • Interaction and collaboration with other departments contributing in publicizing and promoting various services on board, constantly interacting with the various department heads with the aim of developing a good working synergy • Ship visits Show less



Megamark

• France
• Advertising Services
• 1 - 100 Employee

• Project Manager

  • Nov 2015 - Mar 2016

  I was specifically commissioned for a short mission to re-establish the trust of a specific customer in a time of crisis. Key responsibilities: - Creating a process to ensure the project meet the specifications intended and within the customer’s budget, while still ensuring profitability - Creating tools to ensure the new processes are being followed and respected - Ensuring all aspects of the project were finished on time - Providing weekly and monthly reports showing the evolution of the project and that my work was reaching the goal given - Being a team leader between all collaborators Show less



Vietnam Backpacker Hostels

• Vietnam
• Hospitality
• 1 - 100 Employee

• Travel expert and host

  • Jul 2015 - Nov 2015

  Key responsibilities: - Travel agent: advice and sale of tours, bus, train and plane tickets to travel and experience fully South-East Asia (Vietnam specifically) - Welcoming the guests to the hostel and making sure they feel like home and have all they need to have a great stay - Organising accommodations and activities (pre-booking, confirmations, bookings…) - Facilitating people’s holidays Key responsibilities: - Travel agent: advice and sale of tours, bus, train and plane tickets to travel and experience fully South-East Asia (Vietnam specifically) - Welcoming the guests to the hostel and making sure they feel like home and have all they need to have a great stay - Organising accommodations and activities (pre-booking, confirmations, bookings…) - Facilitating people’s holidays



Stray Asia

• Travel Arrangements
• 1 - 100 Employee

• Sales and Operations Manager

  • May 2013 - Apr 2015

  Key responsibilities:- Setting up new Stray Asia branch in Siem Reap (finding local partners, promoting and marketing the new branch and all tasks related to opening a new branch in a country where the company had never operated before - office space, signage, promotion and marketing tools in Siem Reap and throughout the country etc…)- Operations (handling any passenger enquiries about passes or bookings and making relevant updates on the reservation system, liaising with suppliers to develop relationships and ensure bookings and services were up to date and correct, assisting Tour Leaders with operational issues to ensure the smooth operation of trips, ensuring all website, brochure and passenger information about Cambodia Passes and products was up to date, managing petty cash and ensuring that it was reconciled monthly, assisting the Regional Manager in recruiting and training Tour Leaders and other staff as required, leading and running trips as Tour Leader if required.)- Human Resources (ensuring Tour Leaders were trained appropriately, monitoring staff and Tour Leader performance and reporting to the Regional Manager)- Sales, marketing, retail and promotions (building relationships with local businesses, accommodation providers, potential sellers in Siem Reap and throughout Cambodia; in order to promote the shop and products throughout SE Asia, providing an excellent level of customer service, sourcing additional retail revenue streams for the shop such as merchandise, insurance, activities and other Asia / Pacific products.)- Reporting, administration and customer service (providing a monthly operations & sales report to the Regional Manager and GM, reporting any significant competitor activity or business risks, ensuring the correct handling of cash and payments for all products sold, ensuring all promotional expenses were approved, and kept within agreed budget.) Show less

• Tour Leader

  • Oct 2012 - May 2013

  Key responsibilities:- Leading tour groups safely and adventurously through Northern Thailand, Laos, Cambodia and Vietnam. Getting them "off the beaten tracks" and providing a unique experience (up to 3 week trips each time) - Organising accommodations and activities (pre-booking, confirmations, bookings…)- Facilitating group’s holidays- Being a link between them and the local Tour Guide and drivers- Selling extra passes and activities in Thailand, Laos, Cambodia, Vietnam, Australia and New Zealand Show less



Blend Bar & Cafe

• New Zealand

• Bar Duty Manager

  • Nov 2011 - Oct 2012

  Key responsibilities: - Opening and closing the bar. Making sure it was always clean and tidy and scheduling tasks for the bar staff. - Cashing up at the end of the night. Making sure figures were accurate. - Stock taking. - Ordering and making sure what we received matched the orders and dealing with the invoices - Organising functions and group bookings. Key responsibilities: - Opening and closing the bar. Making sure it was always clean and tidy and scheduling tasks for the bar staff. - Cashing up at the end of the night. Making sure figures were accurate. - Stock taking. - Ordering and making sure what we received matched the orders and dealing with the invoices - Organising functions and group bookings.



Alice Wanderer

• Australia
• Travel Arrangements

• Tour Guide

  • May 2011 - Aug 2011

  Key responsibilities: - Driving 200 to 300km per day (Toyota Coaster, Isuzu 4WD) - Guiding, leading day walks, teaching, sharing information about the culture of the West MacDonnell Ranges, Palm Valley, the history of Alice Springs, the Red Centre and the fauna and flora of the area (day trip) - Looking after passengers and making sure they were always safe while having a good time. Key responsibilities: - Driving 200 to 300km per day (Toyota Coaster, Isuzu 4WD) - Guiding, leading day walks, teaching, sharing information about the culture of the West MacDonnell Ranges, Palm Valley, the history of Alice Springs, the Red Centre and the fauna and flora of the area (day trip) - Looking after passengers and making sure they were always safe while having a good time.



Adventure Tours Australia Group Pty Ltd.

• Tour Guide

  • Oct 2010 - Apr 2011

  Key responsibilities: - Driving 480 to 750km per day (Mitsubishi Rosa, Toyota Coaster, Isuzu 4WD) - Guiding, leading day walks, teaching, sharing information about the culture, the History and the fauna and flora of the Northern Territory and the Red Centre. - Making sure passengers were on time because of the very tight schedule. - Organising the camp and the meals, and getting the passengers involved in the camp life (cooking, washing dishes, rolling swags etc…) - Looking after the passengers and making sure they were always safe while having a good time. Show less



Adventure Tours Australia

• United Kingdom
• Leisure, Travel & Tourism

• Hostess/Assistant Tour Guide

  • Feb 2010 - Jul 2010

  Key responsibilities: - Assistant to the Tour Guide - Getting meals ready - Changing linen - Keeping the campsite clean and tidy Key responsibilities: - Assistant to the Tour Guide - Getting meals ready - Changing linen - Keeping the campsite clean and tidy

• Project Manager

  • Jul 2005 - Jul 2009

  Key responsibilities: - Understanding the needs and desires of customers. - Liaising with manufacturers to ensure the project was built to design specifications and within the customer’s budget, while still ensuring profitability. - Ensuring all aspects of the project were finished on time. - Team leader between all collaborators. - My role was to organise, relay information and anticipate each step to make sure everything went to plan Key responsibilities: - Understanding the needs and desires of customers. - Liaising with manufacturers to ensure the project was built to design specifications and within the customer’s budget, while still ensuring profitability. - Ensuring all aspects of the project were finished on time. - Team leader between all collaborators. - My role was to organise, relay information and anticipate each step to make sure everything went to plan



Canal+

• France
• Telecommunications

• Assistant to the Partnership Manager and Assistant Web Editor, February 2005 - July 2005

  • Feb 2005 - Jul 2005

  Key responsibilities: - Dealing with the visibility partnership for the channel “Planet Thalassa” by making a census of all the events involving water: regatta, fishing competition, races, etc. - Writing partnership contracts - Updating and editing 14 different websites (SPIP format). Key responsibilities: - Dealing with the visibility partnership for the channel “Planet Thalassa” by making a census of all the events involving water: regatta, fishing competition, races, etc. - Writing partnership contracts - Updating and editing 14 different websites (SPIP format).



Bristol-Myers Squibb

• United States
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Assistant to the Manager of Internal Communication

  • Oct 2003 - Apr 2004

  Key responsibilities: - Updating and editing the French and English Intranet websites (format SPIP). - Writing articles for the online magazine. - Involved in internal events (creation, logistic, communication). - Creating a photo database (selecting prospects, pictures, asking for quotes…). Key responsibilities: - Updating and editing the French and English Intranet websites (format SPIP). - Writing articles for the online magazine. - Involved in internal events (creation, logistic, communication). - Creating a photo database (selecting prospects, pictures, asking for quotes…).