Experience

UNIPRES NORTH AMERICA, INC.

• United States
• Motor Vehicle Parts Manufacturing
• 1 - 100 Employee

• Asstant Account Manager

  • Jan 2015 - Present

  Quoted and established sales pricing of parts and tooling required for mass production, prototype, and service parts deliveries with information provided by the Development Engineering team and plant production staff. Qualified and sold all new business for BIW USA. Analyzed plant capacity to ensure company meets delivery deadlines for manufacturers. Processed new parts orders into Quickbase, PLEX, GTOP, Nissan data site. Provide Analytical, Forecast reports, and NAFTA certifications. Issued Parts Price Notification to the Accounting department. Resolved discrepancies through Sales, Credits/Debits. Receiving Vendor Tooling PO for processing. Invoice Tar Acceptances Tooling PO’s. Produce and monitor Vendor Tooling financial reports. Assist the plants with photos of all vendor tooling equipment. Show less



Cummins Inc.

• United States
• Motor Vehicle Manufacturing
• 700 & Above Employee

• SALES

  • Aug 2010 - Dec 2014

  Provide factory-based support and technical information to end-user customers, distributors and/or dealers seeking product information Resolve discrepancies through sales, credits, debits and returns. Resolved customers’ requests and escalations via phone, fax or computer Work side by side with clients to provide customizable logistic solution tailored to the individual customers’ needs, through various mediums, acting as a customer advocate Responsible for maintaining customer-related Key Performance Indicators (KPIs) Manage inventory from multiple Databases to fulfill customer requests Cultivate, maintain, and grow relationships with both internal and external customers regarding the supply chain process, identifying barriers to success and working across the organization to drive issue resolution and customer satisfaction Develop the necessary reports to drive a culture of performance driven operational excellence in support of customer requirements and expectations Internal Systems enhancement interface liaison for the Nashville location to effectively worked with Operations, IT, and Senior Management to strategically enhance process improvements Systems Interface Liaison for the center to ensure all upcoming releases will perform at a top level for the Customer Service team; assist with clearing up any bugs or issue that may occur throughout the day Subject Matter Expert Interface Liaison: coordinate account-specific training for new Customer Support Representatives to increase skills and knowledge in customer order management concepts and processes. Mentor team members and promote growth within the team Participated on several Six Sigma projects as a Support and Core member: Creation of process to reduce increase quantity on MTO orders Reduction of errors on drop shipments, shipments quantity discrepancies Accomplishments: Multiple recognitions from Peer to Peer,Site Awards,Seibel Champions Team,Site Health Champion, Peer coach for the new hires Show less



ADVANTAGE TECHNICAL RESOURCES CONTRACTOR FOR XO COMMUNICATIONS

• Billing Auditor

  • Jan 2009 - May 2010

  Reviewed all billable items through multiple billing systems Processed and resolved all issues with the billing monthly statement through Siebel system Analyzed multiple systems to process accurate information for the customer’s bill through Citrix Established and maintained working relationships with other departments to ensure information accuracy Reviewed all billable items through multiple billing systems Processed and resolved all issues with the billing monthly statement through Siebel system Analyzed multiple systems to process accurate information for the customer’s bill through Citrix Established and maintained working relationships with other departments to ensure information accuracy



MODUS LINK - Sm

• Account Representative

  • May 2008 - Nov 2008

  Managed and updated production logs Processed purchase orders and invoices into FTP program site Confirmed shipments into the Glovia and Cognos systems Resolved any credit discrepancies for accounts Resolved customers’ requests and complaints via phone, fax or computer Expedited shipments return material authorization form and corrective actions for customers Coordinated with customers and production staff regarding orders Analyzed inventory and coordinated shipments, Created billing of material data sheets for new part numbers Compiled statistical reports for management and customers Show less



LOCHINVAR – Lebanon, TN

• Customer Service Representative

  • Jan 2005 - May 2008

  Managed accounts in assigned territory Managed sales orders, backlogs, expedited shipments and returns Manipulated sales orders into JDE data base Resolved credits and returns for managed accounts Resolved customers’ requests and complaints via phone, fax or computer Coordinated with customers and sales staff regarding their orders Manipulated inventory and scheduled shipments of customers’ orders Increased revenue through upselling to customers Compiled Statistical reports for management Show less