Senior Billing Analyst

• Jan 2022 - Present

Accounts Receivable Specialist

• Jan 2018 - Mar 2022

Oversee customer invoicing and application of cash receipts on a daily basis. Assist in establishing, and continuously monitoring, customer credit limits. Provide proper recording and application of cash receipts, management of outstanding customer invoices, and interacting directly with customers on collection matters and dispute resolution. Monitor the A/R aging to assist in both collections’ efforts and periodic meetings with Accounting for bad debt consideration. Ad hoc analysis of variances and trends to support Executive Management in operational and financial decisions, monitor performance of various initiatives, and identify opportunities for process improvement. Provide support during the annual financial statement audit, bank reviews, and month’s end close. Primary liaison between the Customer Service team and Finance department to support daily operations. Show less

Accounting – Collections/Billing Analyst

• Feb 2016 - Jan 2018

Research escalated internal and external complaints related to invoicing, contract discrepancies, service issues, and receivables applicationHandle inbound and outbound calls in relation to Collections or Billing inquiries with an objective to collect a debt, obtain payment, rectify invoice, or mitigate any fraud risks Review weekly aging reports and take appropriate action on past due accounts in accordance with departmental procedures Reconcile accounts by researching and resolving discrepancies for refunds and adjustments, applying cash receipts, and correcting misapplied or unapplied account credits Responsible for investigating contracts to ensure agreements, terms, and rates are in compliance with company policies Provide courtesy email notifications to customers with past due accountsProcess transactions by setting up billing and payment methods for credit cards, ACH, and automatic paymentsHandle sensitive customer credit card information in accordance with PCI guidelines Show less

Accounting (Billing Specialist)

• Jun 2015 - Feb 2016

Acted as first-level support for sales operations and negotiations by receiving, and verifying shipments for accuracy and compliance on a daily basisPrepared monthly statements and miscellaneous corrections to customer billingReviewed account closure documentation and adjusted customer statements to align with contract agreements Maintained and updated customers billing addresses, electronic email addresses, or any other adjustments needed for customer billing including name changes and tax exemptions Fielded daily inbound calls and voicemails; validated mail, purchase orders, and chargeback’sProcessed adjustment cases for credit memorandums and manual invoices Show less

Financial Aid Assistant

• Oct 2013 - May 2015

Worked cohesively with Admissions Coordinator to provide outstanding service to prospective students by investigating reports, analyzing documents and certifications, checking status evaluations and daily follow-ups Oversaw administrative support activities including receiving mail, screening calls, directing visitors, work processing, data entries, and meeting deadlines Performed R2T4 calculations and resolved accounting issues by collecting and negotiating payment plans; ensured financial aid was paid to students’ accounts in a timely manner Maintained accurate files, certified loan applications, produced daily/monthly production reports in Excel, and completed verification for C-Code requirements Created student financial plans and explained Department of Education policies to students and parents Provided guidance to students completing federal documents, such as FAFSA and reviewing ISIR Handled confidential student information Show less