Experience

GovTech Procurement

• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee

• Product Operations and Business Analyst

  • May 2023 - Present



Zenius

• Indonesia
• E-Learning Providers
• 400 - 500 Employee

• Business Process and Product Improvement Manager

  • May 2022 - Jun 2023

  - Create and manage SOP that will be implemented in all New Primagama branches - Conduct internal audit for all New Primagama branches to ensure that all the branches are following the SOP - Define a working flow for the process related to the operational quality improvement in New Primagama - Coordinate with Product Team and IT Team regarding the improvement of the New Primagama system - Create and manage SOP that will be implemented in all New Primagama branches - Conduct internal audit for all New Primagama branches to ensure that all the branches are following the SOP - Define a working flow for the process related to the operational quality improvement in New Primagama - Coordinate with Product Team and IT Team regarding the improvement of the New Primagama system



JD.ID

• Indonesia
• Technology, Information and Internet
• 700 & Above Employee

• Product Planning Specialist

  • Jul 2021 - May 2022

  - Conduct research and development analysis in support of product planning and strategy to improve the business process and effectiveness in the Marketplace Department - Coordinate with both Business Team and IT Development Team and manage the end-to-end process of product enhancement - Communicate with Campaign and Trainer Team regarding the communication for end-user prior to the project go-live - Conduct research and development analysis in support of product planning and strategy to improve the business process and effectiveness in the Marketplace Department - Coordinate with both Business Team and IT Development Team and manage the end-to-end process of product enhancement - Communicate with Campaign and Trainer Team regarding the communication for end-user prior to the project go-live



Home Credit Indonesia

• Indonesia
• Financial Services
• 700 & Above Employee

• Business Process Automation

  • Apr 2020 - Nov 2021

  - Evaluate and review the business process that still running manually in Sales Back Office and propose a new solution to automate the business process in Sales Back Office to reduce the SLA and automate the process, focusing on Partner Portal Website and Home Credit Mitra Application- Create project documentation, such as Process Map, Project Charter, and CBA (Cost-Benefit Analysis), and Test Scenario - Coordinate with involved stakeholder regarding the process improvement planning (Sales Back Office, Sales Analyst, IT Development Team)- Communicate with Campaign and Trainer Team regarding the campaign and training strategy for the new updates in both Home Credit Mitra Application and ALDI Process Show less

• Process Management

  • Nov 2019 - Apr 2020

  - Evaluate and review SOP and Policy for all functions in Home Credit Indonesia- Supporting the process team function and/or non-process team function in revieweing and creating SOP

• Project and Process Improvement

  • Mar 2019 - Nov 2019

  Be the representative of Sales to:- Work with other function regarding improvements that wants to be done within Sales- Identify, break down, and analysis the problems and obstacles that may occur in a project- Plan and Create an improvement plan to increase the effectiveness in a project- Implement and monitor the improvement plan for the project- Provide a clear handover to the team who will manage the project in BAU (Business As Usual)- Creating the documentation related to the project that is being done (Process Map, Procedure, Working Instruction, User Story, BRR) Show less

• Sales Project Intern

  • Nov 2018 - Mar 2019

  Working with Sales Project and Process Improvement Specialist to:- Be the representative of Sales and working with other function to define solutions for certain project- Improve the quality of certain project by indentifying the as-is process, plan the improvement process, and implement the to-be process- Develop end-to-end process to enhance the effectiveness in certain project- Provide management with the project updates report that consists of current achievement, issues, and next improvement plan Show less



Lava Protocols Sdn Bhd

• Malaysia
• Information Technology & Services
• 1 - 100 Employee

• Trainee in Business Analyst

  • May 2018 - Aug 2018

  Working with Senior Business Analyst to develop a full-cycle of Salesforce system that consists of: - Gather requirement for Salesforce System to the Client - Creating BRD for the proposed system - Doing the customization for the system - Doing the system testing - Create a Test Scenario - Conduct UAT to the client Working with Senior Business Analyst to develop a full-cycle of Salesforce system that consists of: - Gather requirement for Salesforce System to the Client - Creating BRD for the proposed system - Doing the customization for the system - Doing the system testing - Create a Test Scenario - Conduct UAT to the client