Experience

PT. Raja Cepat Nusantara

• Indonesia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Marketing Staff

  • Mar 2023 - Present

  • Looking for New Client. • Make DO (Delivery Order) • Maintenance Clients, listen to their problem and helping them to solve their problem. • Liaise with legal team for contract arrangement and contract management. • Handling complaint. • Make report. • Arrange our courier and driver. • Monitoring and make sure our Clients’s goods delivered on time. • Recruiting Courier. • Manage Operational Cost (Operational fee for Courier and all office needs) • Payroll. • Make Clients Proforma. • Reconcile COD. Show less



PT. INFOMEDIA NUSANTARA

• Indonesia
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Agent

  • Aug 2020 - Oct 2022

  1. Responsible for answering customer product and service questions (our product is Internet Service Provider (ISP) IndiHome), following communication procedures and guidelines. 2. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, and following up to ensure resolution. 3. Build sustainable relationships and trust with customers through effective and interactive communication. 4. Communicating with customers through various channels with some application tools. The social media used are Twitter, Instagram, Facebook, Email, and Live Chat (myIndiHome application). 5. Analysis of each incoming case. Show less