Experience

Mpumalanga Provincial Government (RSA)

• Government Administration
• 100 - 200 Employee

• IT Intern

  • Jun 2013 - Present

  Nelspruit Area, South Africa •Provide PC hardware support which includes installations, diagnosis, repairs and configurations. •Maintain and enhance the Information technology security and integrity of the department through the monitoring, and rationalisation of security technologies within the infrastructural and business areas. •Provide network infrastructure support which includes diagnosis, repairs, configurations and installations. •Provide software support which includes Provincial Transversal Systems… Show more •Provide PC hardware support which includes installations, diagnosis, repairs and configurations. •Maintain and enhance the Information technology security and integrity of the department through the monitoring, and rationalisation of security technologies within the infrastructural and business areas. •Provide network infrastructure support which includes diagnosis, repairs, configurations and installations. •Provide software support which includes Provincial Transversal Systems, application software and custom software through problem diagnosis, repair, installations and configurations. •Provide first line support by troubleshooting, diagnose, logging and assigning calls on helpdesk system. •Provide end-user support on IT related issues. •Perform IT technical, software and network support duties using the prescribed IT policies and procedures developed by management and abiding by all relevant governmental legislative mandates. •Provide Active Directory support – reset password, create user accounts and computer accounts on domain. •Provide Email services – create and reset Groupwise accounts •Write report on the number of users created on Groupwise, Internet and Active directory.

• IT Support

  • Jun 2013 - Dec 2014

  Nelspruit Area, South Africa IT Support Intern