Customer Care Representative

• Sep 2020 - Present

ITS Technology Events Intern

• Apr 2020 - Sep 2020

+Completed administrative/ clerical work including; scanning files, tracking inventory, distributing mail, and attending meetings via Zoom/ Microsoft Teams +Completed 40+ hours of self-guided study in Pluralsight in subjects such as: Agile Practices, UX Design, Business Professional, and Microsoft Excel +Collaborated with team via Kan-ban board, resulting in organizational skills and greater team work experience +Completed administrative/ clerical work including; scanning files, tracking inventory, distributing mail, and attending meetings via Zoom/ Microsoft Teams +Completed 40+ hours of self-guided study in Pluralsight in subjects such as: Agile Practices, UX Design, Business Professional, and Microsoft Excel +Collaborated with team via Kan-ban board, resulting in organizational skills and greater team work experience

Sales Specialist

• Apr 2018 - Sep 2019

+ Effectively communicated with 15-25 customers per hour resulting in 95% customer satisfaction + Applied accurate product knowledge to customer's questions resulting in customer purchasing correct product for individual needs + Passionately represented company culture throughout store resulting in positive relationships with all staff and managers + Effectively communicated with 15-25 customers per hour resulting in 95% customer satisfaction + Applied accurate product knowledge to customer's questions resulting in customer purchasing correct product for individual needs + Passionately represented company culture throughout store resulting in positive relationships with all staff and managers

Ride Leader

• Aug 2017 - Mar 2018

+ Collaborated effectively with coworkers to create safe bicycle routes twice a week for 10-15 students for after school bicycle club + Responsible for ensuring the safety of 10-15 middle school students whilst riding bicycles, encouraging safe traffic practices and signals/communications + Created a safe, enjoyable environment for students to develop communication and teamwork skills + Collaborated effectively with coworkers to create safe bicycle routes twice a week for 10-15 students for after school bicycle club + Responsible for ensuring the safety of 10-15 middle school students whilst riding bicycles, encouraging safe traffic practices and signals/communications + Created a safe, enjoyable environment for students to develop communication and teamwork skills

Sales Specialist

• Jun 2015 - Aug 2016

+ Effectively explained in detail services and products to customers + Completed bicycle repairs including; flat tire repair, shifting and brake cable upgrades, drive train adjustments, bottom bracket replacements, etc. + Worked alongside customers explaining how to repair their bicycles in the community learning center resulting in education/experience for the customer + Effectively explained in detail services and products to customers + Completed bicycle repairs including; flat tire repair, shifting and brake cable upgrades, drive train adjustments, bottom bracket replacements, etc. + Worked alongside customers explaining how to repair their bicycles in the community learning center resulting in education/experience for the customer