Experience

Vast Bridges

• United States
• Internet Publishing
• 1 - 100 Employee

• Sales Assistant

  • Jan 2015 - Present

  • Monitor real-time call queue to help ensure that service levels and response time objectives are met• Field inbound overflow calls, warming up leads for our sales floor daily.• Verify that the availability of agents are aligned with business needs• Responsible for tracking historical call volumes, call volume patterns and forecasting future call volumes• Update Sales Volume numbers and data to White Boards daily• Assist with daily, weekly. and monthly contests for sales floor• Provides any records or data needed to Performance Managers• Create and update schedule for the staff to meet anticipated demand • Responsible for scanning, printing, copying any and all documents needed for sales floor and managers.• Responsible for reporting sales floor summary and progress daily.• Staggering appropriate breaks and lunches for agents while maintaining efficient call conversion on the floor. • Assist Customer Experience in Qualified Installs, and Non-qualified Installs conversions daily.• Occasionally assisting with inventory updates and acquiring necessary tools and equipment for sales floor. • Managing sales floor and efficiency when Performance Managers are not present.• Assisting managers in cultivating strong work morale and a creative workplace via contests and games daily. Carrying out Disciplinary Action when employees violate the code of conduct. Confirming orders in payroll system and verifying commissions for employees. Show less

• Talent Acquisition

  • Nov 2014 - Present

  Assisting the Lead Recruiter in phone screening Candidates, handling Interviewees prior to interview,sitting in on Interviews when needed, helping with end stages in Recruiting and handling new hire paperwork and orientation.



Chick-fil-A Restaurants

• 700 & Above Employee

• Employee

  • Feb 2014 - Nov 2014

  Greeting customers and helping record their order and engaging with the customer to create a lasting experience and loyal customers. Helping customers with any issues or problems with problem solving skills and taking the initiative. Cleaning and Organizing the front counter, Drive-thru window and Dining room when needed. Taking orders for customers in Drive-thru, and handling monetary transactions daily. Bringing food to customers and assisting them with anything else they need, all while presenting exceptional customer service. Handling and prepping food and drinks in the kitchen. Show less



FBC Middleburg

• Nursery Worker

  • Jun 2011 - Apr 2014

  Monitoring, cleaning, and entertaining children from ages newborn to 12 years old. Cleaning, and organizing classrooms at end of shift. Greeting parents in the morning and abiding by their care instructions and wishes. Preparing other classrooms before next class begins. Starting up computer systems and ensuring the check in system is running properly prior to parents arriving. Assisting managers in any extra duties upon request. Escorting children to their next classroom at end of shift. Covering classrooms when needed. Show less