Experience

T-Scan Record Retrieval

• United States
• Legal Services
• 1 - 100 Employee

• Quality Control Specialist

  • Jun 2012 - Present

  Supporting Law Firm requests for Medial and Billing Records Initiating and accepting records while observing HIPAA regulations Monitoring Urgent and STAT requests from VIP clients to ensure timely filing Binding and sorting Hardcopy requests, verifying Certification and Certification standards, all ensuring registration information is consistent throughout both Hardcopy, and Scanned electronic record packets Reviewing multi-point quality checks prior to uploading and mailing completed requests to clients Entering the proper information in the system for accounting Assisting in constant reviews of the department Standard Operating Procedures, suggesting and implementing suggestions to protocol, creating time-effective/customer service-effective handling of client requests Inner office support, multiphone use, heavy email/message support of staff in all areas of the Quality Control department, as well as gap bridging for all connected departments Show less



NW Legal Support

• Seattle, Washington

• Process Department /Dispatcher/Data Entry

  • Nov 2009 - Sep 2011

  Process Serving Customer Support and Assistance Tracking and Dispatching Process Servers Maintaining great customer relations with Prosecuting attorneys and the Attorney General Office, DSHS, and other Child Support offices Performing investigative procedures to track down unavailable subjects to ensure timely serving Creating narratives of unfulfilled Process Serve attempts for clients to present to courts for approval to be served by the Secretary of State Updating daily status reports to accurately monitor the number still out for service vs what has been completed and ready to be closed Coordinating dispatch of Bike Messengers, reviewing documents received and delivered, reviewing time sheets for all messengers and facilitating pay process with their agencies Follow up with clients via email and phone regarding whether subject has been served or is still pending Recommending alternative options to clients when intended recipient has not been located, and is still pending service Show less



ABC LEGAL

• Legal Services
• 1 - 100 Employee

• Process Department /Client Services

  • Sep 2007 - Nov 2009

  Process Serving Customer Support and Assistance Reviewing client requests and inquiries via email and phone Supporting heavy call volume and email volume regarding status of service Contacting DSHS and other Child Support clients for continuity of information Creating narratives of unfulfilled Process Serve attempts for clients to present to courts for approval to be served by the Secretary of State Updating daily status reports to accurately monitor the number still out for service vs what has been completed and ready to be closed Show less



VitaminLife

• Assistant Customer Service Manager

  • Feb 2005 - Sep 2007

  Provide support assisting customers over the phone with website questions and placing orders Enter orders into Coresense system Conduct customer services including helping customers with any order issues Communicate daily with purchasing, backorder & shipping departments Track packages shipped via USPS, UPS, FedEx Follow up with shipping companies on damaged and missing packages Handle escalated issues via phone and e-mail Reply to 20-50 + customer emails each day Contact vendors for product information Help interview and check references for potential new hires Train new hires on all aspects of job duties Process international and domestic returns Handle credit card chargeback’s, PayPal Disputes and Amazon claims Update product and database information Check country regulations and verify international orders before they are processed Created a spreadsheet with all our manufacturer's phone numbers and handed it out to all our employees Developed a way to track outstanding customer orders, followed up with vendors and notified customers of order status Show less



Rickshaw Restaurant

• Waitress

  • 2001 - 2007



Nordstrøm

• Seattle, Washington

• Customer Service Representative

  • 2000 - 2004

  Provide support assisting customers over the phone with website questions and placing orders Track packages shipped via USPS. UPS and DHL Entered orders into Ecometry system Helped with any issues customers had about their orders Helped with internet chat Helped with the full line store orders Train new hires on all aspects of job duties Provide support assisting customers over the phone with website questions and placing orders Track packages shipped via USPS. UPS and DHL Entered orders into Ecometry system Helped with any issues customers had about their orders Helped with internet chat Helped with the full line store orders Train new hires on all aspects of job duties



Albertsons Companies

• Retail
• 700 & Above Employee

• Customer Service Booth/Checker

  • 1995 - 2000