Experience

Shore United Bank (formerly CBTC)

• United States
• Banking
• 100 - 200 Employee

• Loan Review Specialist I

  • Aug 2022 - Present

  Fredericksburg, Virginia, United States



Supreme Lending

• United States
• Financial Services
• 700 & Above Employee

• Purchase Clearing Bond Specialist

  • Oct 2020 - Jun 2022

  Remote Work ANALYTICAL & DETAILED-ORIENTED SKILLS -Analyzed and solved issues on Title policy documents by ensuring the vesting information is up to date -Built and maintained relationship with teammates and third party company -Trained teammates in clearing loan conditions to get the loan purchased by investors -Demonstrated strong work ethic by being among the top 3 performers in bond purchase clearing with 82 loans cleared for purchased in one month -Managed a pipeline of over 200 loans… Show more ANALYTICAL & DETAILED-ORIENTED SKILLS -Analyzed and solved issues on Title policy documents by ensuring the vesting information is up to date -Built and maintained relationship with teammates and third party company -Trained teammates in clearing loan conditions to get the loan purchased by investors -Demonstrated strong work ethic by being among the top 3 performers in bond purchase clearing with 82 loans cleared for purchased in one month -Managed a pipeline of over 200 loans by clearing loans for purchased in a timely manner -Analyzed and corrected discrepancies on closing disclosures by ensuring the closing date, the late fee information, and the borrower's signature were up to date -Managed documents through MS Outlook, MS Office, MS Excel, PowerPoint and PDF -Assisted Underwriter by pulling and uploading borrower's income and other assets documents -Reached out to title companies to obtain deed of trust, driver's license and warranty deed documents -Participated in conference calls via phone or other communication technology such as Zoom Show less



Prosperity Home Mortgage, LLC

• Financial Services
• 700 & Above Employee

• Post Closing Transaction Specialist

  • Feb 2018 - Oct 2020

  Chantilly, Virginia ANALYTICAL & COMMUNICATION SKILLS -Shipped large volumes of loans in a timely manner by using company software -Analyzed loan documents such as closing disclosures to ensure information is accurate and up to date -Ensured loan fees were accurate by performing calculations -Performed analysis tasks with excellent efficiency while working remotely -Identified failed compliance reports, contact compliance team for accurate report -Participated in conference calls via phone or… Show more ANALYTICAL & COMMUNICATION SKILLS -Shipped large volumes of loans in a timely manner by using company software -Analyzed loan documents such as closing disclosures to ensure information is accurate and up to date -Ensured loan fees were accurate by performing calculations -Performed analysis tasks with excellent efficiency while working remotely -Identified failed compliance reports, contact compliance team for accurate report -Participated in conference calls via phone or other communication technology such as Zoom -Communicated via email or phone with inside and outside customers to solve IT related issues -Analyzed hazard insurance documents discrepancies and contact underwriter for updated insurance

• Loan Shipper

  • Feb 2018 - Dec 2019

  Chantilly, Virginia -Ensured purchased loans report was sent to accounting department -Shipped loan to investors: * I had to ship over 300 loans in three business days. Since the volume of loans was high, I had to organize the loans into three investor subcategories. I had one category for Wells Fargo loans, another one for Chase loans and the third one for PennyMac loans. Then I shipped loans one investor at the time. I shipped Wells Fargo loans on day one, then Chase loans on day two and finally PennyMac… Show more -Ensured purchased loans report was sent to accounting department -Shipped loan to investors: * I had to ship over 300 loans in three business days. Since the volume of loans was high, I had to organize the loans into three investor subcategories. I had one category for Wells Fargo loans, another one for Chase loans and the third one for PennyMac loans. Then I shipped loans one investor at the time. I shipped Wells Fargo loans on day one, then Chase loans on day two and finally PennyMac loans on day three. In conclusion, I was able to ship all 300 loans within three business days using my organizational skills.



First Guaranty Mortgage Corporation®

• United States
• Financial Services
• 200 - 300 Employee

• Loan Originator Assistant

  • Nov 2015 - Nov 2017

  Washington D.C. Metro Area TIME-MANAGEMENT SKILLS -Managed files by verifying document signature in a timely manner -Analyzed pay history documents before deadline by prioritizing tasks -Exceeded performance goal of 70% by achieving a 96% file quality by prioritizing the newest loans first and reviewing the borrowers' pay history -Exceeded 70% goal by performing 77% for closing loans within 48 hours through contacting borrowers via phone and e-mails, twice a day PROBLEM-SOLVING SKILLS -Solved notary… Show more TIME-MANAGEMENT SKILLS -Managed files by verifying document signature in a timely manner -Analyzed pay history documents before deadline by prioritizing tasks -Exceeded performance goal of 70% by achieving a 96% file quality by prioritizing the newest loans first and reviewing the borrowers' pay history -Exceeded 70% goal by performing 77% for closing loans within 48 hours through contacting borrowers via phone and e-mails, twice a day PROBLEM-SOLVING SKILLS -Solved notary appointment issues by contacting borrowers to schedule them with the notary -Resolved insurance document discrepancies by requesting updated insurance from State Farm offices -Used Microsoft Office software such as Word, Excel and PowerPoint to organize the closing schedule while working remotely ANALYTICAL SKILLS -E-mailed clients and management team with impeccable grammar and professionalism -Reviewed loan documents and contacted clients and loan officers for missing information -Solved loan document issues by updating the dates of birth and clients' addresses in the database -Ensured loan documents such as social security adhere to guidelines established by the government Show less



Hertz

• United States
• Travel Arrangements
• 700 & Above Employee

• Branch Manager Trainee

  • Nov 2014 - Nov 2015

  Fairfax, VA BUSINESS MANAGEMENT SKILLS -Managed office supplies and car fleet for two offices simultaneously -Maintained customer satisfaction by providing discounts on fuel charges -Managed offices with limited supervision by billing customers, writing and closing contracts -Developed and maintained quality relationships that I used as referrals for new rental opportunities -Ensured all rental contracts were accurate and processed in a timely manner by verifying the terms and conditions of… Show more BUSINESS MANAGEMENT SKILLS -Managed office supplies and car fleet for two offices simultaneously -Maintained customer satisfaction by providing discounts on fuel charges -Managed offices with limited supervision by billing customers, writing and closing contracts -Developed and maintained quality relationships that I used as referrals for new rental opportunities -Ensured all rental contracts were accurate and processed in a timely manner by verifying the terms and conditions of the contracts -Worked independently 90% of the time by opening and closing the store, picking up and dropping off clients as well as managing the car fleet with no assistance -Exceeded sales goal of $8/month by having a sale performance of $13/month using my interpersonal skills to persuade customers to invest money into the branch LEADERSHIP -Supervised the car fleet of two offices by analyzing inventories and office equipment, and ordering cleaning supplies -Demonstrated superior knowledge by advising customers to upgrade their car rental, leading in a 96% customer satisfaction rate -Trained new employees through job shadowing during client interactions and educating them on how to perform car rental operations Show less



United Bank

• United States
• Financial Services
• 200 - 300 Employee

• Sales Associate

  • Apr 2012 - Nov 2014

  Chantilly, Virginia LEADERSHIP & COMMUNICATION SKILLS: -Worked independently by cashing and depositing checks with no supervision -Worked with minimal supervision by performing multiple tasks in a fast-paced environments. I answered the phone, made deposits and cashed checks during busy hours -Counseled new employees by balancing their cash drawers when cash registers had money shortage -Demonstrated a can do attitude by performing deposit transactions with large volumes of checks in a timely… Show more LEADERSHIP & COMMUNICATION SKILLS: -Worked independently by cashing and depositing checks with no supervision -Worked with minimal supervision by performing multiple tasks in a fast-paced environments. I answered the phone, made deposits and cashed checks during busy hours -Counseled new employees by balancing their cash drawers when cash registers had money shortage -Demonstrated a can do attitude by performing deposit transactions with large volumes of checks in a timely manner COMMUNICATION SKILLS: -Assisted Personal Bankers/Relationship Bankers in performing cash transfer between multiple accounts -Educated customers on online products, checking & savings accounts, as well as commercial accounts Show less



TD

• Canada
• Banking
• 700 & Above Employee

• Bank Teller

  • Dec 2010 - Mar 2012

  Manassas, VA CUSTOMER SERVICE SKILLS: -Answered phone calls from clients within three rings -Utilized excellent verbal skills to explain products and services to customers -Answered, screened and directed calls to loan officers and personal bankers -Assisted consumers in performing loan payments by analyzing their bank statements -Assisted commercial customers in paying off loans by analyzing their banking profiles -Increased branch sales by 12% by educating customers in opening checking… Show more CUSTOMER SERVICE SKILLS: -Answered phone calls from clients within three rings -Utilized excellent verbal skills to explain products and services to customers -Answered, screened and directed calls to loan officers and personal bankers -Assisted consumers in performing loan payments by analyzing their bank statements -Assisted commercial customers in paying off loans by analyzing their banking profiles -Increased branch sales by 12% by educating customers in opening checking and savings accounts -Provided excellent customer service by answering banking and loan application questions regarding rates, terms and conditions Show less



Popeyes Louisiana Kitchen

• United States
• Restaurants
• 700 & Above Employee

• Retail Cashier

  • Mar 2003 - May 2010

  Manassas, Virginia, United States -Performed cash transactions for customers -Prepared meals for customers -Provided excellent customer service by cross-selling products -Trained new employees on how to clean stores -Ensured store was clean by cleaning store every 2 hours -Answered inquiries by phone by being knowledgeable about the products and services