Experience

Fusionpact Technologies Inc

• United States
• Software Development
• 1 - 100 Employee

• Co-Founder & CEO

  • Oct 2022 - 1 year 3 months

  New Delhi, Delhi, India



Knoldus Inc

• Canada
• Software Development
• 100 - 200 Employee

• Vice President Operations

  • Apr 2020 - Apr 2022

  Noida, Uttar Pradesh -Led Global IT Business Operations (over 200 engineers), Account Management, growth & Delivery for emerging technologies -Strategize & formulation of Business management and growth strategy with strong processes, policies, and procedures -Talent acquisition, retention, and management -Spearheaded partnerships for both engineering and enabling functions -Represent the organization in IT / Tech forums -Manage & grow client relationships -Performance appraisals, R&R for the… Show more -Led Global IT Business Operations (over 200 engineers), Account Management, growth & Delivery for emerging technologies -Strategize & formulation of Business management and growth strategy with strong processes, policies, and procedures -Talent acquisition, retention, and management -Spearheaded partnerships for both engineering and enabling functions -Represent the organization in IT / Tech forums -Manage & grow client relationships -Performance appraisals, R&R for the teams -Drive optimization and Transformation initiatives -Closely collaborated with CEO in improving organizational culture from People dependent to Process, System, and domain-driven culture. -Led presales function to close on the IT project opportunities; Resulting in an increase in engineering headcount from 100 to 300 plus. Business growth aided by hiring domain leads/experts -Streamlined Contract lifecycle management to smoothen client and vendor onboarding process -Continuous excellence in Employee & Client engagement NPS score -YoY Revenue growth of over 200% for engineering Business with a net Margin of over 60% -Redefined Talent acquisition strategy which improved the delivery and operational excellence -Career growth planning for Employees and Managers -Implemented a Valuable engineer concept to ensure seamless delivery and less revenue leakage -Strategize the structuring of different functions and enabled cohesiveness among them through internal departmental initiatives -Contract negotiations led to savings of over $1 Mn -Expanded operations across Globe to expand organization outreach in attracting clients and talent -Formed niche skillset based/vendor partnerships to help in the growth -Run various tech podcasts with Business leaders, Organization experts and firmed up our expertise on emerging technologies to help Business growth -Introduced a data-driven measurement and performance monitoring approach -Strengthened the organization level compliances with relevant certifications Show less



Genpact Headstrong Capital Markets

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Service Delivery Lead

  • Dec 2013 - Apr 2020

  Noida Area, India Managed cross-functional and cross-global teams of over 100 engineers distributed across different IT projects. The overall portfolio of over 20 $Mn. Overall responsibility included Operations management, Delivery, PMO, compliance, Digital transformation initiatives, Talent acquisition, and retention, P&L management, Account growth, Client stakeholder management, NPS management, Optimization, and Innovation in the operations including agile and DevOps implementation - Led 150% growth in… Show more Managed cross-functional and cross-global teams of over 100 engineers distributed across different IT projects. The overall portfolio of over 20 $Mn. Overall responsibility included Operations management, Delivery, PMO, compliance, Digital transformation initiatives, Talent acquisition, and retention, P&L management, Account growth, Client stakeholder management, NPS management, Optimization, and Innovation in the operations including agile and DevOps implementation - Led 150% growth in the account -Managed back end IT operations for Capital Market account - Credit Agricole Corporate Investment Bank - January '17 to Feb '20 -IT Insurance Operations Delivery Lead, South Africa Region - Feb '15 to Jan '17 Capital Market - IT Operations Delivery Lead for Financial Services and Investment Banking account - Dec' 13 - Feb '15 Overall Accountability - - Seamless delivery of day to day operations across Business operations as per defined SLAs and contractual agreements across multiple clusters within Dev, support, QA functions -Manage Client relationships, Handle escalations and provide oversight to fix operational issues - Responsible for hiring, Retention along with Attrition, NPS, Revenue & Margins targets as per the Operating plan -Spearhead Monthly Sr. executive steering committee meetings for Business performance discussion and drive organic account growth -Provide oversight to the PMO team to ensure all client-defined controls are adhered to -Drive the creation of new procedure Transformation initiatives -Work with the sales team to drive organic growth for the account -Ensure knowledge management levels are well maintained across teams through a standardized skill matrix -Drive Performance appraisals, R&R for the team -Contract negotiation and extension -Account mining

• Assistant Vice President

  • Dec 2013 - Feb 2015

  Manage Account delivery for Financial Services Account Service Delivery of Application Production and EUC Business Overall PMO management



GENPACT

• United States
• Insurance
• 1 - 100 Employee

• Insurance Technology Lead at Genpact South Africa

  • Feb 2015 - Jan 2017

  Johannesburg Area, South Africa BFSI IT Professional with 18 plus years of rich experience varied across account management , delivery & program management, presales, consulting , enterprise-solution architecture, emerging technology evaluation and roll out, technical advisory and competency building Business focused Information Technology Lead with ability to deliver & manage technology that enables Business strategy and objectives. Specialties: BFSI Domain, IT Leadership, IT Strategy, IT Application… Show more BFSI IT Professional with 18 plus years of rich experience varied across account management , delivery & program management, presales, consulting , enterprise-solution architecture, emerging technology evaluation and roll out, technical advisory and competency building Business focused Information Technology Lead with ability to deliver & manage technology that enables Business strategy and objectives. Specialties: BFSI Domain, IT Leadership, IT Strategy, IT Application Development, Change Management Show less



GENPACT LLC

• United States
• 1 - 100 Employee

• Banking Financial Services - Solutions Leader

  • Feb 2011 - Dec 2013

  Lead Team of Lead Solution Architects for Banking and Financial Service including Contact Center Lead Workforce Management Team - Integrate efforts into solutioning process Timely, Customized and Innovative Solutions to cater Business Requirements Capitalize Solution Design by leveraging Organizational Strength, Market Intelligence Drive Collateral Creation

• AVP

  • 2006 - Jan 2011

  Led Service Delivery for Banking and Financial services - Wealth Management Business for large US Bank

• Site Leader

  • Jan 2008 - Dec 2010

  Lead service delivery of Wholesale Banking and Wealth Management Business People, Process, Client and Risk Management Contract Negotiation Manage Account P&L for Site Facilitate Compliance and Site Audits

• Assistant Vice President - Operations

  • Feb 2006 - Feb 2010

  Operations Management and Service delivery for one of the Banking client



eFunds

• IT Services and IT Consulting
• 200 - 300 Employee

• Manager

  • May 2000 - May 2006

  Business Process Analyst for largest Check Printing corporation Process Management for an International Financial services company



Fidelity National Information Services

• 1 - 100 Employee

• Manager

  • 2000 - 2006

  Manage multiple operations teams across Retail Banking and Wealth Management (Financial Advisory) Business for the Large US-based Financial Institution. Transitioned Financial services projects for Cards from Chicago to India Best team of the Year award consistently thrice in a row



Tricon

• Netherlands
• Construction
• 1 - 100 Employee

• Operations

  • 1997 - 2000

  Manage operations