Experience

Gulf Commercial Group

• United States
• Real Estate

• support engineer

  • Aug 2012 - Present

   Maintaining the All MFP devices, network printers, scanner, and fax system.  Installing Configuring MPS software’s like MyQ  Has very good experience on remote tools like KMnet admin, KM net viewer.  Integrating the software according to customer network & requirements.  Configure advanced scanning such as scan to LDAP, scan to SMB, scan to FTP and scan to mail.  Troubleshooting of all the problems related to network and MPS as well as hardware issues.  L2 support to the team on all networking & MPS issues for premium client like Adnoc, Ministry of foreign affairs, ministry of culture and ministry of education.  Acting as a single point of contact for all printing, copying and scanning related issues for the key clients and managing 100 machines actively.  Installing and configuring of KYOCERA, TOSHIBA, XEROX, CANON Copiers, Printers, Scanners and Multi-Function Devices (MFD), for different Network Environments.  Installing and configuring of KYOCERA, ROWE, EPSON plotters for different Network Environments.  Trouble Shooting the problem Related mechanical and networking in different 16CPM TO 80 CPM (mono) TASK alfa 25 CPM TO 75 CPM (color) etc.  Core member of Riso and Epson team in Abu Dhabi branch. Show less



HCL Infosystems Ltd

• India
• Information Technology & Services
• 700 & Above Employee

• Team Leader (sr customer support engineer)

  • Aug 2006 - Jul 2012

   Communicate the complex technical issues and solutions to co-workers and to upper management to drive the issue to the solution.  Maintaining the All MFP devices, network printers, scanner, and fax system.  Configure advanced scanning such as scan to SMB, scan to FTP, and scan to SMTP.  Troubleshooting of all the problems related to network and MPS as well as hardware issues.  Supporting the team on all networking & MPS issues and reporting directly to regional Service manager.  Acting as a single point of contact for all printing, copying and scanning related issues for the key clients and managing 150 machines actively.  Installing and configuring of TOSHIBA Copiers, Printers, Scanners and Multi-Function Devices (MFD) for different Network Environments.  Installing and configuring of KYOCERA plotters for different Network Environments.  Trouble Shooting the problem Related mechanical and networking in different 16CPM TO 80 CPM (mono) and 25 CPM TO 75 CPM (color) etc.  Conducting Meetings and daily Tracking Engineers Productivity and Inventory.  Installation and Troubleshooting the problem Related mechanical and fiery in Konica Minolta (mono and color) Production Printers.  Installation and Troubleshooting for the Duplo digital duplicator  Installation and Troubleshooting of Duplo cutter/creaser /slitter Show less



M/s sandeep enterprises Dealer Canon india pvt ltd and Bradma

• Customer Service Manager

  • Jul 2004 - Jul 2006

   Providing the service support for Canon MFPs, network printers, scanner, and fax system in given machine cluster.  Providing service support through channel partners in out locations.  Maintaining the consumables business for Canon and Bradma products through direct and channel supports.  Maintaining the service contract (AMC/TG) business for the related cluster.  Providing the service support for Bradma banking products like note counting machine, MICR, Note bundling machine, note shorting machine etc.  Organizing and conducting the training program for channel partners and colleagues.  Providing technical solution for escalated calls. Show less



M/s lakshya marketing pvt ltd. Dealer of canon india pvt ltd and seimens india ltd

• Customer Service Engineer

  • Mar 2003 - Jun 2004

   Providing the service support for Canon MFPs, network printers, scanner, and fax system in given machine cluster.  Providing service support for Siemens EPABX Hi-Path series.  Maintaining the consumables business for Canon products through direct support.  Maintaining the service contract (AMC/TG) business for the related cluster.  Providing the service support for Canon MFPs, network printers, scanner, and fax system in given machine cluster.  Providing service support for Siemens EPABX Hi-Path series.  Maintaining the consumables business for Canon products through direct support.  Maintaining the service contract (AMC/TG) business for the related cluster.