Experience

axio

• India
• Financial Services
• 100 - 200 Employee

• Senior Operations Manager

  • Apr 2022 - Present

• Operations Manager

  • Dec 2018 - Mar 2022



Loan Singh

• Financial Services

• Operations Manager

  • Feb 2017 - Nov 2018

  Loan Singh was a Fintech startup focused on digital lending. • Managed loan disbursement process post loan approval and document verification. • Managing Logistics and Delivery Partners ensuring timely pickup and delivery of documents, which resulted in the reduction of TAT for disbursement from 72hrs to 24hrs. • Onboarded & trained logistics partner to cover 32 cities and 1600 pin codes under a digital fulfilment system throughout India. • Onboarded 90% of customers into NACH mode of payment enabling smooth payment process. • Initiated and implemented the NACH process in the new product- Airtel Device Finance, • Complete Digitization of Documents enabling easy access and ensuring safe and secure storage.



TempoGO!

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Operations Manager

  • Jul 2015 - Jan 2018

  TempoGO is a venture incubated by Prototyze (http://www.prototyze.com/) Building an IoT SaaS platform that will improve the productivity of commercial vehicle fleet operators in freight and passenger transportation space. The solution comprises of telematics, trip and fleet management, driver behavior analysis, dashboard & insights etc. • Managed Goa NOC (Network Operation Centre), A Centralized Hub for trip fulfillment and supplier management. • Managing Tie-ups with vendors, maintaining & nurturing a relationship with them for the purpose of order fulfillment & ensuring smooth Operations. • Training of vendors about technology and increasing supplier engagement through various engagements. • Executing overall process of managing vendors and continues monitoring it against various parameters to increase service quality (driver genuine factors, documents and speed safety measures) and customer experience. • Managing Product Deployment across multiple states. • Conceptualized and built a network of Installation partners across Goa and Maharashtra. • Initial Market Research- Understanding Vehicle Telematics Market, different players in the market, Competitive segment analysis and more. • User Research-Helping Product and Business team to do user interviews which helped in problem analysis. • Led customer's onboarding and training for the platform.



Intertek

• United Kingdom
• International Trade and Development
• 700 & Above Employee

• Training Facilitator

  • Aug 2014 - Nov 2014

  Providing Training to Retail outlets of Hindustan Petroleum Corporations Limited (HPCL) regarding Standard Operating Procedure (SOP) & Club HP norms.

• AUDITOR

  • Dec 2013 - Jul 2014

  Audits,Inspections And Certifications.Responsible for carrying out Audits of Hindustan Petroleum Corporations Limited (HPCL) Retail Outlets. Third Party quarterly inspections of Club HP and Non-Club Retail Outlets of Chhattisgarh. Audited 150 Retail Outlets of Non-Club and Club-HP outlets of HPCL with complete transparency and accountability.