Assistant Manager E Commerce

• May 2021 - Present

Assistant Manager E Commerce

• Apr 2020 - May 2021

Co-Founder & Operations Head

• Mar 2014 - Mar 2020

Coskart.com was an E-commerce company,we were sell our products on different E-commerce portal such as Flipkart,Snapdeal,Amazon,Trazoo,Udaan& coskart etc .Product Procurement like : Smart watch, tempered, fitness band,Covers etc ,Women Artificial Jewellery,Men accessories,Laptop Bags ,Men's T-shirts etcProduct Pricing: Skill of Negotiation.Marketplace promotionProducts research. Data Analysis.Knowledge of importing product from China.Some Highlights: ✓More than 2500+ Retailers and wholesalers connected.✓Sourcing of full product range in Mobile Accessories.✓More than 50+ importer connected with us.✓2 Registered known Trademarks in Class 9.✓Knowledge of all E Commerce Platform.

Assistant Key Account Manager

• Jun 2013 - Mar 2014

Worked in BD department as a Ast.Account ManagerKey responsibilities : Responsible for assigned Account performance. > Account management.> Dealing with clients.> Handling clients queries related to product.> Strategy making for account growth.> Monitoring of service and promotion scheduling.> Account analysis.> Analysis of customer behavior.> Coordinating with technical and product team to improve the Customer experience.> Data analysis.> Tracking of Target vs achievement for all accounts.> To achieve monthly Targets.> To identify the best promotion practice for high response.

ASI in ICC

• Jun 2009 - Oct 2010

Worked with service department to provide quality after sale service and ensure service delivery as per industry standard. I was handling Modern Trade for Delhi .KPI's :> Responsible to all service escalation of Modern Trade.> Monitoring and tracking of Service.> Coordinating with Sales Team for better Service. > Replacement of Defective Products .> Customer Service escalation.> Ensure to meet the SLA as per industry .> Marketing.> Event Management.> Engineers Productivity.