Experience

Naam

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Product Manager

  • Jan 2023 - Present

  Jaipur, Rajasthan, India • Extracted insights from user feedback and funnel analysis, prioritizing pain points for product development. Successfully resolved issues, resulting in increased user satisfaction, 100K+ downloads, and a 4-star rating on the Play Store. • Implemented Product prioritization methodologies, ensuring that the team consistently delivered high-value features ahead of schedule. • Analyzed crashes on Firebase and prioritized bug fixing during sprint planning, achieving a 99% crash-free user… Show more • Extracted insights from user feedback and funnel analysis, prioritizing pain points for product development. Successfully resolved issues, resulting in increased user satisfaction, 100K+ downloads, and a 4-star rating on the Play Store. • Implemented Product prioritization methodologies, ensuring that the team consistently delivered high-value features ahead of schedule. • Analyzed crashes on Firebase and prioritized bug fixing during sprint planning, achieving a 99% crash-free user experience. • Incorporated a privacy-conscious approach by enabling users to access the mobile app's core functionality seamlessly, omitting the necessity for contact access permissions, resulting in enhanced user trust and streamlined onboarding. Show less



Sarv.com

• India
• IT Services and IT Consulting
• 100 - 200 Employee

• Product Manager

  • Oct 2021 - Present

  India • Implemented Product prioritization methodologies, ensuring that the team consistently delivered high-value features ahead of schedule. • Led the planning, development, and implementation of SaaS Video Conferencing, leading to enhanced transparency, resulting in 25K+ assessments generating 2.5 Cr INR revenue in the first year.

• Technical Account Manager

  • Nov 2019 - Oct 2021

  India

• Techno Sales Consultant

  • Jun 2018 - Nov 2019

  Jaipur, Rajasthan, India



Woodenstreet

• Team Lead Business Development

  • Feb 2018 - May 2018

  Jaipur, Rajasthan, India • Transformed customer support insights into action, igniting a 20% surge in customer satisfaction within 3 months through strategic product enhancements and issue resolution. • Strategically implemented updates to directly tackle customer pain points, slashing support tickets by 10% in just 2 months, optimizing both user experience and support team resources.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Assistant Manager Customer Care

  • Sep 2017 - Feb 2018

  Jaipur, Rajasthan, India • Transformed customer support insights into action, igniting a 20% surge in customer satisfaction within 3 months through strategic product enhancements and issue resolution. • Strategically implemented updates to directly tackle customer pain points, slashing support tickets by 10% in just 2 months, optimizing both user experience and support team resources.

• Subject Matter Expert

  • Feb 2017 - Sep 2017

  Jaipur, Rajasthan, India



The Phone Support

• Technical Support Engineer

  • Jan 2016 - Dec 2016

  Jaipur, Rajasthan, India • Actively monitored and analyzed customer support tickets to identify critical product issues and vulnerabilities. Collaborated with the product management team to prioritize these issues based on customer impact and severity, resulting in a reduction of high-priority issues by 25%. • Proposed feature enhancements and improvements that were incorporated into the product enhancement roadmap, resulting in the successful implementation of 5 new features and improvements that positively… Show more • Actively monitored and analyzed customer support tickets to identify critical product issues and vulnerabilities. Collaborated with the product management team to prioritize these issues based on customer impact and severity, resulting in a reduction of high-priority issues by 25%. • Proposed feature enhancements and improvements that were incorporated into the product enhancement roadmap, resulting in the successful implementation of 5 new features and improvements that positively impacted user satisfaction and retention. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Subject Matter Expert

  • Apr 2014 - Jan 2016

  Jaipur, Rajasthan, India • Advocated a dynamic product knowledge base for tech support, cutting resolution times by 30% and boosting customer satisfaction while streamlining support operations. • Served as a pivotal link connecting the technical support and product management teams, offering valuable technical insights on customer pain points and enhancement opportunities.