Experience

RELIANCE COMMUNICATIONS INFRASTRUCTURE LIMITED

• India
• Truck Transportation
• 1 - 100 Employee

• Deputy General Manager - Network

  • Apr 2016 - Apr 2018

  Mumbai Area, India Fixed Access Lead - Mumbai Circle Enterprise Business Leading team of 100+ personals and heading Mumbai Circle Operations Responsible for 1. Providing desktop feasibility for low bandwidth cases 2. Conducting planning for high bandwidth cases 3. Conducting actual site survey 4. Providing Capex 5. Completing construction activity for matured orders 6. Service Delivery 7. Service Assurance 8. Network Roll out 9. Network node installation 10. Network… Show more Fixed Access Lead - Mumbai Circle Enterprise Business Leading team of 100+ personals and heading Mumbai Circle Operations Responsible for 1. Providing desktop feasibility for low bandwidth cases 2. Conducting planning for high bandwidth cases 3. Conducting actual site survey 4. Providing Capex 5. Completing construction activity for matured orders 6. Service Delivery 7. Service Assurance 8. Network Roll out 9. Network node installation 10. Network Assurance 11. Vendor Management 12. Spares Management Show less



Ericsson India Global Services Pvt. Ltd

• Service Delivery Manager

  • Feb 2013 - Apr 2016

  Gurgaon, India Service Delivery Manager at Ericsson Global Services Pvt. Ltd



Reliance Communications Limited

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Deputy General Manager - Network

  • Jun 2006 - Nov 2010

  Mumbai Circle Office Kandivali Headed Fixed Access - Delivery and Assurance functions of Mumbai Circle. There were over 100 in source employees & out sourced teams supporting customer base over 70,000 in domains of TRANSPORT/IP/Access Network. Familiar with back end OSS Tool Suits like Inventory Management, Incidence Management, Performance & Utilization, Customer SLA management. Headed Enterprise Customer & Network Service Delivery & Assurance verticals, Installation & Fault Management, Managed installation, integration… Show more Headed Fixed Access - Delivery and Assurance functions of Mumbai Circle. There were over 100 in source employees & out sourced teams supporting customer base over 70,000 in domains of TRANSPORT/IP/Access Network. Familiar with back end OSS Tool Suits like Inventory Management, Incidence Management, Performance & Utilization, Customer SLA management. Headed Enterprise Customer & Network Service Delivery & Assurance verticals, Installation & Fault Management, Managed installation, integration &assurance of Network Access within SLA, Carried out data analysis for speedy provisioning & reducing TAT for Network Assurance, Inventory, Resource and Material Management, Managed third party partners/Business Associates Responsible for Fault rectification and recovery of company assets post termination within SLA, Responsible for Vendor Development and Management, Carried out Network Audits, Responsible for People management and team building, Escalated issues to senior management for decision making, Liaison with different cross functional heads from Sales, Marketing, Key Account Managers and Senior Management for speedy resolution, Managed Stores and Inventory, Ensured Optimized Resource utilization. Headed numerous projects related to building connectivity on copper, fiber & node installations. Show less



Tata Teleservices Maharashtra Limited

• India
• Consumer Services

• Manager - Network

  • Apr 2000 - Dec 2005

  Worli Headed Network Operations – Delivery & Assurance functions for wired line services & entire Mumbai for Wireless products & services, Ensured O&M of Services within SLA. I managed over 50000 services (Enterprise, SME and Retail) with close to 50+ resources. Managed in-house and field activities related to Installation and Maintenance (Fault resolution), Managed Testers, Dispatchers, Assignment, Stores (Material Management and Spares management) and field Engineers/Technicians to ensure… Show more Headed Network Operations – Delivery & Assurance functions for wired line services & entire Mumbai for Wireless products & services, Ensured O&M of Services within SLA. I managed over 50000 services (Enterprise, SME and Retail) with close to 50+ resources. Managed in-house and field activities related to Installation and Maintenance (Fault resolution), Managed Testers, Dispatchers, Assignment, Stores (Material Management and Spares management) and field Engineers/Technicians to ensure seamless Operations 24x7x365 days, Provided Technical in house and field support, Accountable for Copper & Fiber fault rectification (OSP), Headed GIS (Small World) data base updating & execution, Carried out Vendor development and management, Conducted training work shop to vendors/Business Associates, Resolved walk in technical customer issues related to wireless products i.e. Tata Mobile, Data Card, FWP and FWT. Show less



Crompton Greaves

• India
• Consumer Services
• 1 - 100 Employee

• Customer Support Engineer

  • Jun 1992 - Mar 1999

  Mumbai Area, India Installation & Maintenance of EPABX & Radio Paging Systems, Technical Expert in NEC EPABX, Project Management, Trained Engineers & Customer on system features and problem troubleshooting, Account Management