Atul Gujrati

Speech analyst (Sr. Executive) at MattsenKumar LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Jaipur, Rajasthan, India, IN

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Credentials

  • Six Sigma: Green Belt
    LinkedIn
    Dec, 2021
    - Nov, 2024
  • The Fundamentals of Digital Marketing
    Google
    Apr, 2020
    - Nov, 2024

Experience

  • MattsenKumar LLC
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Speech analyst (Sr. Executive)
      • May 2022 - Present

      Responsibility as Speech Analyst1.Speech Analytics language content for requested insights.2.Analyze recorded audio and audio-based data sets for critical insights, patterns, and trends in order to develop and communicate ROI opportunities to the management team.3.Make recommendations and define data strategies to solve critical business problems.4.Proactively identify and deliver actionable business insights based on indicators.5.Assists with routine and ADHOC requests.Be flexible in an environment by championing and embracing change. Show less

    • Auditor Interaction Analyst (External)
      • Aug 2021 - Present

      Responsibility as AIA:-1. Audit the auditor2. Team leading of 3 LOBs and 9 QAs in total3. Compliance check [Data scrubbing]4. Team leading and Managing attendance, leaves and daily process and IT related issues.5. Maintaining external audit scores6. Root Cause Analysis7. 5 Why Analysis8. Quarterly Business Review9. TNI Report Building10. Preparing NON Adherence Report

    • Senior Interaction Analyst (External)
      • Jul 2019 - Jul 2021

      Responsibility as Sr. Interaction Analyst:- Preparing weekly and monthly performance review 1. Conduct a review on a daily basis with the team.2. Responsible to driven Quality KPI as PCD/ATA Score/ Calibration Variance/Audit Compliance.3. Identifying and addressing potential seller Interaction issues.4. Competitor call center Analysis5. Involved in finding recommendations against the problem statements on weekly basis to have discussed with the clients on WBR.6. Prepared Quality sheets and conducted calibration with client once in a week.7. Provided the Quality Training to the trainees.8. Prepared and publishing process level analysis as and when required.9. Prepared and presented Weekly/Monthly and Quarterly Business Review including recommendations and business, score trends of partners.10. DSAT gap identification Show less

Education

  • Commerce College Jaipur
    Bachelor's of Computer Applications, Computer Programming
    2016 - 2019

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