Experience

DigiLantern

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• Asst.Key Account Manager

  • Aug 2022 - Present

  •Stays in regular touch with all customers in the given portfolio to service the account in a holistic manner. •Consistently deliver proactive communication with clients. When client issues arise, address or expeditiously escalate and resolve the issue. •Initiate and lead kick-off, weekly, and monthly calls with the client and prepare & present weekly/monthly reports. •Drive overall client satisfaction through effective coordination and communication of client deliverables •Ensure that an accurate and up-to-date record is maintained regarding the status of all projects being worked on •Leverages market data to develop/enhance the current business relationship. •Reviews all major deliverables to ensure quality standards and customer expectations are met. •Ensures that customers' goals and expectations are being met. •Proactively finds ways to build the client's business and grow accounts. •Identifies up-sell and cross-sell opportunities for current customers to increase company revenue and customer use of DigiLantern’s services. •instil confidence in the client and serves as a primary public face of the Organization, high-quality service delivery offering



Innovatiview

• India
• Education Administration Programs
• 200 - 300 Employee

• Customer Success Manager

  • Jul 2019 - Aug 2022

  Building Client Success, Client Success Module, Onboarding Processes and Success Internal and External Processes for a SaaS Partner for Assessment Industry. Leading a team to support clients on: • KPI Understanding and Implementation • Onboarding and Deployment • Upsell cross-sell • Managing Escalations • Liaising with internal departments • Build roadmaps, and track progress towards solving customer problems. • New Products Rollout • Ensure the quality of product & service as per client.



AVA Systems Signals ( Unit of Innovativiewe india Pvt.Ltd)

• New Delhi Area, India

• Business Development Associate

  • Jul 2016 - Jun 2019

  • Manage customer interactions. • Develop strategy to capture corporate & Govt. clients • Close meetings with active leads and engage with previously met customers. • Manage client relationship through all phases of the sales cycle. • Develop a growth strategy focused both on financial gain and customer satisfaction. • Engage with end users & technical staff to create a strong mind share for AVA. • Lead efforts to understand how technical specifications are framed and position AVA products to fit in. • Conduct research to identify new markets and customer needs. • Responsible for pipeline management and revenues. • Responsible for product construction as per the client’s prerequisite. • Promote the company’s products/services addressing or predicting clients’ objectives • Keep records of sales, revenue, invoices etc. • Provide trustworthy feedback and after-sales support.