Experience

Volvo Construction Equipment Italia

• Italy
• Machinery Manufacturing
• 1 - 100 Employee

• Aftermarket Sales & Services Manager

  • Aug 2021 - Present

  Responsible for the development of product sales and after-sales services throughout the Italian territory.Collaboration preparing budget in terms of: sales volumes up, market share and product mix.Support direct branches, dealers and authorized workshops network in order to achieve its objectives by providing appropriate advice in relation to business and about the activities and action plans.Activities of Aftermarket Sales campaign.Manages the resources reporting directly to ensuring the achievement of corporate objectives, developing their skills, professional growth and strong motivation in respect and in the shared values ​​of the company.Responsibility for Aftermarket Customer Support Parts & Warranty, with the aim of ensuring good spare parts availability and a high degree of customer satisfaction.Responsibility for spare parts stock, asset control, value and obsolescence of spare parts, buy back and relationship management with Volvo Support Distribution Center.Control of distribution flows with a focus on optimizing the relationship between service level and cost control.Liability for warranties on Volvo machines.Definition of reimbursement levels, and management of flows between the dealer network, direct branches and the headquarter.Application and integration of the headquarter procedure to the network of authorized dealers and workshops, including the implementation of management systems for ordering spare parts and equipment.

• Aftermarket Sales Manager

  • Jul 2014 - Sep 2021

  Responsible for the development of product sales and after-sales services throughout the Italian territory.Collaboration preparing budget in terms of: sales volumes up, market share and product mix.Support direct branches, dealers and authorized workshops network in order to achieve its objectives by providing appropriate advice in relation to business and about the activities and action plans.Activities of Aftermarket Sales campaign.Manages the resources reporting directly to ensuring the achievement of corporate objectives, developing their skills, professional growth and strong motivation in respect and in the shared values ​​of the company.

• Aftermarket Area Supervisor

  • Jan 2014 - Jul 2014

  Activities supervisor for Volvo CE dealers, workshops authorized on part of the Italian territory.Responsible for supporting the dealer network in order to achieve the performance objectives and quality standards set by the department of Volvo CE Aftersale Italy.Responsible for direct sales, KPI, support about aftermarket products of some Italian branches.

• CST Dealer Area Supervisor

  • Oct 2011 - Dec 2013

  Activities supervisor for Volvo CE dealers and workshops authorized on Italian territory.Responsible for supporting the dealer network in order to achieve the performance objectives and quality standards set by the department of Volvo CE Aftersale Italy.

• CST Logistics & Warranty – Aftersales Dept.

  • Oct 2010 - Oct 2011

  Support to dealers and branches in terms of logistics, spare parts orders and warranty claims management.Implementations of database systems dedicated to the division of Aftersales Dept. Verification of work processes with the aim of implementing the efficiency of the department.

• Purchase Order – Sales Dept.

  • Oct 2009 - Oct 2010

  Order management with the manufacturer Swedish for construction equipment.

• PDI Coordinator – Sales Dept.

  • Jan 2009 - Oct 2009

  Management of relationships between sales administration and logistics hub in order to verify and ensure the needs and priorities in setting and in the delivery of machinery to dealers and customers.

• Warranty assistant – Aftersales Dept.

  • Feb 2007 - Jan 2009

  Support to dealers and workshops in general management (information on procedures, computer systems). Training SAS and inspections directly to dealers and workshops.



P.E.I. Srl

• Italy
• Construction

• Responsible Technical Sales – Sales Dept.

  • Feb 2005 - Feb 2007

  Responsible of technical sales for the export of technical articles for machine tools. In charge the management: employees and customers abroad, offers, orders and production. Responsible of technical sales for the export of technical articles for machine tools. In charge the management: employees and customers abroad, offers, orders and production.



Tecmit Srl

• Italy
• Wholesale Building Materials
• 1 - 100 Employee

• Delivery Consultant

  • Sep 1997 - Feb 2005

  Mechanical designer of molds for plastics. Part of the Technical Organization.Trainer of new internal and external empoyees. Direct interface with customers clients and co-workers Mechanical designer of molds for plastics. Part of the Technical Organization.Trainer of new internal and external empoyees. Direct interface with customers clients and co-workers