Sales Director

• Jan 2023 - Present

Commercial Program Director

• Sep 2021 - Jan 2023

Senior Business Development Advisor

• Feb 2021 - Sep 2021

Head Of Business Development (HR, Marketing, Quality Management)

• Feb 2020 - Feb 2021

• As being responsible for the CIVIL Company Group’s HR activities, organising and managing the HR activities within the group that includes the human resource planning and resourcing, measuring employee satisfactory periodically, ensuring the requested and highly qualified human resources for the whole organisation, organising personal development courses in different positions. • As being responsible for the company group’s marketing activities, organising and managing the marketing related activities through the marketing team • As being responsible for the quality management system operation and development within the CIVIL Company Group, reviewing and developing the operative quality management system – executing internal audits and based on finding records of non-conformities, driving actions for ensuring the match to the requirements of the different ISO standards (ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, ISO 27001:2013, AQAP 2110:2016). Key achievements: • Prepared and executed the first HR Policy, Training and human improvement policy within the company group; • Introduced and started the mentoring and management career plan with personal coaching activities; • Prepared a BCP for the whole company group by the pandemic request. Show less

Commercial Director

• Apr 2016 - Feb 2020

• As a management advisor getting Hungarian and international partner companies comform to different quality management systems (ISO and AQAP standards). References: Sonepar Hungary, G4S Holding, Elit Security Group Holding, CIVIL Group, etc. • As an associate assessor of Első Magyar Tanúsító Zrt. (NQA Hungary Co.Ltd.), certifying still-working management systems at partner companies. References: SIGNAL Telefontechnika Kft., L B K-Gloves Hungary Kft., CG Hungary Zrt., etc. • Supporting IT system developments and go lives by a frame work with the company management, reviewing and documenting all of the business processes regarding to the CRM. References: CIVIL Vállalatcsoport, G4S Holding, Sonepar Hungary Key achievements • As a project process leader, I have supported the Sonepar Hungary Kft. Microsoft AX system development and go live by a close frame work to the company management, leading the process reviews and upgrades of all the company procedures relevant to the new CRM system • As a leader advisor, I have supported the company engagement to the AQAP 2110 (a NATO supplier military Show less

Training Manager

• May 2011 - Sep 2015

- Ensuring all training needs of frontend people at the company, including customer care, retail and enterprise sales channel (2700 training days per year)- Managing the Training Team staff of 14 trainers + 1 E-learning specialist- Ensuring the continual knowledge capability updates for the related teams (cca. 2400 collegues)- Preparing training material and e-learning learning modules- Personal attendance in key product & service launches as a training stakeholder (eg. Vodafone Red)- Executing online training courses in case of special needsKey achievements:- Preparing and launching a special sales training, based on a new daily working methodology within customer care. Thanks to these new skills, 30% additional sales income (upsells & cross-sells) has been achieved in one month- Preparing and introducing a standalone knowledge and skill management system (JUMP!). Its main goal is to dramatically improve knowledge excellence in every stages of the working career path. In the first 2 years customer promoting scores increased by 16% due to this system.- Training 600+ people for the migration of the customer care in Miskolc- Official educating allowance for a specified customer care training programme- Starting usage innovative devices (eg.tablets, online web trainings) for classroom trainings- Starting and operating a new knowledge qualifying system Show less

Dealer & Distribution Manager

• Sep 2007 - May 2011

- Managing the reseller partner distribution directly (23 partners, 113 branded shops),- Ensuring the sales supportive coordination and ensuring the ideal consumer sales footprint- Planning and achieving sales targets of the reseller network continually- Responsibility for the SOHO sales activities of the retail sales channel- Responsibility for the L&D activities of the retail sales channel- Preparing and executing sales incentive programmes- Launching and support new retail sales channels and partner shopsKey achievements:- Continously over performing sales targets within the responsed sales field (116% by the average KPIs)- Executing the ideal footprint by high performer reseller partners (31 new shop opennings, 12 stores moving into more frequented locations)- Dramatically improved individual sales performance of the sales agents- 11 local marketing activities and 7 sales promotion incentives has been organised and managed successfully Show less

Corporate Account Manager

• Sep 2004 - Sep 2007

- Enterprise customer (mainly international accounts) acquisition, farming activities (care, cross-selling & upselling), customer retention, daily contacting to new and existing accounts- Preparing and selling individually requested services and offers, driving the ability to sell customer specified products and servisesKey achievements- 120 enterprise account acquisitions per year by average- 34% additional sales by cross selling and upselling campaigns for the existing customers- Excellent customer experience results of existing customers Show less

Corporate Store Manager

• May 2002 - Sep 2004

- Managing the store staff of 12 brand store sales representatives, focusing on the excellent customer experince and efficient customer service- Planning and caring of the optimal stock level, managing its logistics- Ensuring the customer friendly and branded store environment, - Achieving the actual sales targets- Service for SOHO enterprise customer