Experience

Emblation

• United Kingdom
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Quality Assurance Specialist

  • Sep 2021 - Present



Thermo Fisher Scientific

• United States
• Biotechnology Research
• 700 & Above Employee

• Production Quality Controller

  • Nov 2020 - Sep 2021

  Verify production steps real-time Ensure all Batch Manufacturing Records (BMR) are completed and accurate prior to them passing to QA in accordance with cGMP good documentation requirements Confirm all the correct raw materials have been used and enter them into SAP against each product batch Ensure batches are sent for QC testing when the batch is complete Report unsafe or poor-quality practices immediately through the appropriate channels Participation in Daily Tier Board Meetings Audit any inspection or rework activities Show less



Amazon

• United States
• Software Development
• 700 & Above Employee

• Fulfilment associate

  • Jul 2020 - Nov 2020

  ● Handling the full range of goods by Amazon and its Marketplace sellers in the UK, including but not limited to: age restricted products, food (including nuts and meat) and alcohol and chemicals ● Efficiently and effectively storing goods inwards following Amazon's internal processes and procedures and using radio frequency scanners ● Store gooda ensuring a high level of quality and productivity ● Accurately read instructions from a scanner ● Consistently achieve targets set for your department ● Adhere to safety, quality and production standards Show less



Hermes Europe GmbH

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Compliance Manager

  • Feb 2020 - Jun 2020

  • Drive improvements to achieve regional service and compliance targets, through robust analysis of Courier performance on speed of service and ETA (Estimated Time of Arrival). • Updating MI reports, contacting Couriers that are not achieving required levels of service and compliance, and issuing service improvement strikes if necessary. • Liaising with Field Managers to review Courier capabilities and ensure the Field Team carry out effective Courier improvement training sessions. • Assist with complaint resolution – on occasion the helpdesk cannot resolve complaints so as a compliance manager I will support client queries to offer resolution. • Completing regular audits on all sub depots, to ensure these follow guidelines, health and safety measure as in place and followed, as well as ensure social distancing measures are in place under recent government guidelines. Show less



SSE plc

• United Kingdom
• Utilities
• 700 & Above Employee

• Digital Assurance Analyst

  • Apr 2018 - Feb 2020

  • Complete testing of our digital websites and sales tools, delivering audit results to Internal and External Stakeholders, while meeting business service level agreements.• Work to strict timelines whilst still maintaining consistency, whether it be within a specified time frame or an ad-hoc basis as per business requirements• Delivering audit results for digital processes internal to SSE, identifying compliance risks, and quality updates required.• Create audit documents to record evidence and results.• Create work instructions, checklists and audit plans for Digital Assurance as well as training materials for new starts• Working knowledge and understanding of all external Regulatory Obligations for OFGEM, OFCOM & FCA• Attend meetings with senior management and stakeholders, providing audit results, lessons learned and highlighting potential risks.• Leading and managing the Archiving of Business Feedback forms, ensuring feedback is delivered to the relevant business area, and corrective actions are completed before closing an audit.• Quality Check of weekly Business Feedback reports ensuring data is accurate, highlighting anomalies and issues that require amendment, before the report is issued to different stakeholders. Show less

• Routine Assurance Advisor

  • Apr 2016 - Apr 2018

  • Monitoring compliance for all sales and customer service activities, by listening for an agreed sample of calls, ensuring all activities are carried out complying with internal and external policies and regulations.• Providing feedback to agents on the back of actual and potential non-compliances that were found while completing the agreed call sample.• Monitoring compliance on new starts assessment calls, in order to provide new starts with the relevant licence required whether for different sales activities.• Creating Guidance Notes for the business to allow them to have a better understanding of Routine Assurance’s approach in call monitoring and feedback process. Show less

• Energy Sales Advisor

  • Feb 2015 - Apr 2016

  • Processing energy sales, signing up people for electric and gas, and promoting other products and services within the SSE group• Using calculations to provide projections, calculating bills• Finding innovative solutions for customer’s requests• Dealing with complaints• Taking part of training programmes• Supporting the SSE brand with first class customer service