Experience

Diatron Medical Instruments

• Hungary
• Medical Equipment Manufacturing
• 100 - 200 Employee

• International Technical Support Manager

  • Nov 2016 - Present

  Managing technical specialists team providing support to customers and partners of Diatron MI worldwide, including remote, workshop and field services and training partners' engineers on servicing Diatron instruments. Ensuring high quality timely response to customer requests and complaints, monitoring complaint queues, maintaining complaint handling process in line with the requirements IVD regulations and authorities. Working closely with departments like QA, Engineering, Production, etc. to identify any trending, and to address product quality problems. Recruiting, training, developing and appraising personnel. Show less



Bio-Rad Laboratories

• United States
• Biotechnology Research
• 700 & Above Employee

• • Apr 2014 - Oct 2016

  Managing a team of technical specialists providing instrument systems hotline support to customers, distributors and company personnel in Emerging Markets regionMonitoring, assessing and providing feedback to staff on technical accuracy, and overall quality of customer support callsEnsuring timely response to customer complaints, monitoring complaint queueWorking with related functions, departments and divisions to identify and address product quality problemsAssisting with difficult customer problems and participateing in important negotiations with key customersRecruiting, training, and developing personnelPerforming employee appraisals, development guidance to staff Show less

• • Jan 2009 - Mar 2014

  Planning, managing and controlling after sales technical service department, supervising assigned service and support personnel to achieve overall service objectives & performance, customer satisfaction and expense objectivesPlanning and managing service budget, controlling and optimizing services costsPlanning and following interventions at customer’s premisesPlanning and following technical support, service trainings, technical workshops to field service engineers, partners and distributors Maintaining and developing team’s competences and performancesPerforming employee appraisals and provideing development guidance to staffAuditing partners’ and distributors’ service activitiesDeveloping new services, promoting the sales of service products Show less

• • Mar 1996 - Dec 2008

  Introducing, promoting and selling, and providing professional product support of In vitro Diagnostic Devices (IVDD) - including Immunohematology, Virus Serology, Immunology, Clinical Chemistry, and Quality Control reagents, instruments and other devices on the Hungarian marketManaging registration of the above productsTranslation and proof reading of package inserts, manuals, and instructions for use. Keeping contact between the Company and the national authoritiesBuilding personal relationship and partnering with clinical diagnostic laboratoriesProviding professional support of the productsOrganizing scientific symposia and giving lectures for clinical laboratories in the subject of Quality Quality Assurance of clinical laboratory testingExploring new market segments and business opportunities, developing new selling strategiesPlanning and managing sales and cost budgets, achieving business objectives Show less



Human Institute for Vaccine Research and Production, Hungary

• Group Leader

  • 1988 - Feb 1996

  Developing and manufacturing clinical diagnostic products like Syphilis diagnostics and Blood grouping reagents. Participation in applied research for monoclonal antibodies against human blood group antigens. Cloning selecting and culturing mammalian cells, upscaling their cultivation for industrial scale manufacturing. Developing and manufacturing clinical diagnostic products like Syphilis diagnostics and Blood grouping reagents. Participation in applied research for monoclonal antibodies against human blood group antigens. Cloning selecting and culturing mammalian cells, upscaling their cultivation for industrial scale manufacturing.