Experience

Isoton

• Belgium
• Business Consulting and Services

• Project Manager

  • Feb 2022 - Present



Oktal Sydac

• France
• Technology, Information and Media
• 100 - 200 Employee

• Project Manager

  • Jun 2021 - Feb 2022



Indigit Australia

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Talent Acquisition Manager

  • Mar 2020 - Jul 2020

  I started working as Talent Acquisition manager for Indigit shortly after migrating to Australia. This is a fixed-term contract to support their IT recruitment activities. I was responsible to prepare detailed job description and selection criteria based on the client’s requirements, publish the job postings online through Linkedin and Seek. I have independently managed the end-to-end process of consolidating the list of potential candidates through initial screening, organized interviews, and onboarding of the candidates. After onboarding, I ensured the employee timesheets, invoices, and payments are processed to the highest level of accuracy. I have also developed a database of candidate profiles for future requirements to reduce the turn-around time and dependency on job portals. I have been appreciated for my knowledge in selecting the right candidates which resulted in a more than 90% success rate in their final interview with our clients.



Tata Consultancy Services

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Project Manager

  • Aug 2016 - Jan 2020

  Project Manager - BSS , Celcom AxiataAs Project Manager, I managed a portfolio of small to medium-sized Business Support Systems(BSS) projects in Siebel CRM, Dealer Portal, Billing System, Customer Self-service Portal and Service Provisioning Systems for Prepaid, Postpaid, Fiber and Wireless broadband services. The business requirements are dynamic, and I participated in all discussions to prioritize scope, plan, and re-plan to prioritize application development, testing, and deployment. Celcom is a multi IT vendor environment and TCS is the system integrator which made my job quite challenging. I had to align the project plan, scope, and timelines considering the business priorities and workload of all parties. I also managed the end-to-end delivery of two major digital applications namely Dealer App and Celcom life. I closely monitored and actively involved in Functional solution discussions, development, Quality assurance, and release management activities. Before every deployment window, I ensured the newly developed features are compliant with the cybersecurity standards and the capacity planning is intact. I chaired the project steering committee meetings, prepared detailed project reports for higher management. Additionally, I took the responsibility of improving the Customer Satisfaction Survey(CSS) score of the Online Customer Porta which is heavily dependent on Siebel CRM and Billing Systems. I organized workshops with Oracle Product team and Technical architects and proposed technical fixes to Siebel CRM and Billing systems. After the issues were fixed the performance of the Online portal increased significantly and the CSS score increased from 8 to 9 out of 10 points.

• Service Delivery Manager

  • Oct 2015 - Jul 2016

  Service Delivery Manager at BellTel, PhilippinesAs Service Delivery Manager, I am responsible for the setup of end-to-end Business Support Services(BSS) operations. I worked alongside Telstra Subject matter experts in preparing an elaborate Operation readiness checklist of Service Management processes, artifacts, and systems aligned to the ITIL framework. I have organized a series of workshops for setting up Incident management, Problem management, Change Management, Service management workflows, automation of alert monitoring systems, and batch job optimization. I have closely monitored the Pre-commercial pilot launch of Prepaid and Postpaid mobile services, meticulously prepared the list of incidents encountered. Then I planned and monitored the issues are fixed before the commercial launch of the mobile telephony service across The Philippines. I also prepared SLA and KPI reports regularly and presented them to higher management. I was appreciated by the higher management for my dedication towards making the objective of pre-commercial launch a big success.

• Project Manager

  • Jun 2014 - Sep 2015

  Project Manager - OSS at Proximus, BelgiumAs Project Manager, I am responsible for the delivery of functional enhancements to Operation Support Systems(OSS), Level 2, and Level 3 operational support. The core systems supporting the OSS are Infrastructure and Information Services, Address Based Repository, Service Availability & Feasibility Engine. During my assignment in Proximus, we followed the Waterfall SDLC. The requirements are fixed upfront for each quarterly deployment window. I have prepared a detailed release calendar outlining the checkpoints such as Functional and Technical solutions, Development, Integration Testing, User Acceptance Testing, Production Deployment, Post-Deployment Testing timelines for each deployment window. After that, I have prepared detailed project plans that include WBS elements to the minute level possible. I tracked the project plan daily and reported the progress to all the stakeholders. I maintained and updated the risk register with mitigation planning regularly. With my meticulous planning and monitoring coupled with an efficient team, we delivered with Zero defects for three quarters in a row and were appreciated by the CIO of Proximus.

• Program Director, EPDCL

  • Mar 2012 - May 2014

  This project includes the development of an Energy Audit application based on GIS mapping of the assets on the Electrical network from the Substation to the customer and a custom-built real-time Meter Data Acquisition System that records data via smart energy meters installed on each asset. The other support systems we developed are CRM application, Customer Portal, and setup of a customer care centre. I managed multiple vendors such as Indian Remote Sensing Agency(RSA), GIS survey, Telecom operators for supply and maintenance of GPRS connectivity for the smart meters. The project was carried out in six districts covering 1.4 million consumers and thousands of electrical assets. I have closely monitored the activities daily, organized biweekly status meetings, and reported the progress to the Chairman and Managing Director of the Organization. I am also actively involved in Field visits, Integration testing of the functionalities.

• Operations Lead

  • Mar 2007 - Feb 2012

  Regional Operations Lead - Tata TeleservicesAs a Regional Operations Lead, it is my responsibility to ensure the Operational SLAs are met. I have continuously monitored the Incident queues and prioritize resolution without breaching the SLA. I have organized fortnightly workshops with business unit leads in the region to identify the pain points, record them and tag the incidents. Once the tagging is done, I would initiate the Problem Management process through which I have ensured the issues are permanently fixed. My primary goal is to reduce the monthly incident count by fixing the repeated issues due to functional gaps or software bugs. The key applications I have handled are Siebel CRM, Metasolv, Revenue Assurance, Tibco, ePOS, and Prepaid provisioning systems. I have achieved the target of 10% incident reduction year-on-year by fixing the top repeated issues.