Experience

YOKE INDUSTRIAL CORP.

• Taiwan
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Associate

  • Apr 2022 - Present



IHG Hotels & Resorts

• United Kingdom
• Hospitality
• 700 & Above Employee

• Assistant Front Office Manager

  • Dec 2017 - Dec 2022

  Assist Front OfficeManager control Front And Operation line.Encourage staff to up selling room restaurant,Cover concierge section manage transportation, Planing trip Sight seeing ,Activity booking, full fill guest experience ,Drives staff to reach hotel target , Schedule planing ,Grooming ,Growing target, Handling guest situation , Conservation ,Lead and develop ,Trainer , Room controller, Room Maintenance plan, Co ordinate with other department. Assist Front OfficeManager control Front And Operation line.Encourage staff to up selling room restaurant,Cover concierge section manage transportation, Planing trip Sight seeing ,Activity booking, full fill guest experience ,Drives staff to reach hotel target , Schedule planing ,Grooming ,Growing target, Handling guest situation , Conservation ,Lead and develop ,Trainer , Room controller, Room Maintenance plan, Co ordinate with other department.



InterContinental Hua Hin Resort

• Thailand
• Hospitality
• 1 - 100 Employee

• Night Manager

  • Dec 2013 - Dec 2018

  Overall operation during night time ,decision maker , Risk and security control, Handling guest , Reservation line. Mange team during the night time. Overall operation during night time ,decision maker , Risk and security control, Handling guest , Reservation line. Mange team during the night time.



Nishaville resort and Spa

• Front Office Manager

  • Jan 2013 - Nov 2013

  Manage Front operation line ,Transportation,Sight seeing ,Information,Room control ,Room maintenance,Spa section, Activity ,control P&L, OTA Chanel ,Sale property Manage Front operation line ,Transportation,Sight seeing ,Information,Room control ,Room maintenance,Spa section, Activity ,control P&L, OTA Chanel ,Sale property



Centara Hua Hin Resort and Villas

• Assistant Manager

  • Aug 2010 - Dec 2012

  Operation cover whole property Front line and Club,Risk and Safety Hotel area, Handling guest complain solve hotel problem, Fire fighting team,Hotel ambassador,Support function restaurant ,Community contact, assist Fom and Director of room. Lead and encourage staff to reach target Operation cover whole property Front line and Club,Risk and Safety Hotel area, Handling guest complain solve hotel problem, Fire fighting team,Hotel ambassador,Support function restaurant ,Community contact, assist Fom and Director of room. Lead and encourage staff to reach target



Sheraton Hua Hin Resort

• Phetchaburi, Thailand

• SPG Codinator Duty Manager

  • Jan 2006 - Aug 2010

  Loyalty connects with guest and Global,Assist guest direct to program .Solve problem ,Operation special list loyalty guest. Coordinate with team champion Loyalty connects with guest and Global,Assist guest direct to program .Solve problem ,Operation special list loyalty guest. Coordinate with team champion