Customer Care Manager

• May 2015 - Apr 2018

Develop customer relationships through annual meetings to understand their level of satisfaction Market new products and announce important updates through emails, phone calls, and meetings to ensure customers understand the new tools available for purchase and how to keep their systems safe Generate quotes for Tensoft products when subscription renewals come up, and when customers request services, such as upgrading or moving their system. Update business contracts as necessary. Organize, publicize, and budget an annual user conference that brought together local and international customers for two days of in-depth Tensoft product training, as well as strengthening customer relationships Assess when support requests from customers and Zendesk tickets require an increase in urgency to ensure that problems are supported in a timely manner and keep customers satisfied Travel both locally and internationally to film customer testimonials Worked with finance team to invoice for new projects and conduct collection calls and emails. Investigate any discrepancy that may arise Show less