Atos Rocha

Analista de suporte júnior at Sintel S.A
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Contact Information
us****@****om
(386) 825-5501
Location
São Paulo, São Paulo, Brazil, BR
Languages
  • Inglês Native or bilingual proficiency
  • Espanhol Limited working proficiency
  • Português Native or bilingual proficiency

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Credentials

  • AWS Partner: Accreditation (Technical) (Portuguese)
    Amazon Web Services (AWS)
    Oct, 2022
    - Nov, 2024
  • SOC 2 compliance to protect customer data
    Curricula
    Oct, 2022
    - Nov, 2024
  • DevOps & Agile Culture
    FIAP
    Aug, 2022
    - Nov, 2024
  • AWS Partner: AWS Cloud Practitioner Essentials (Classroom)
    Amazon Web Services (AWS)
    Jul, 2022
    - Nov, 2024
  • Administração de Redes com Windows Server 2019
    Udemy
    Jul, 2022
    - Nov, 2024
  • Cloud Fundamentals, Administration and Solution Architect
    FIAP
    Jul, 2022
    - Nov, 2024
  • IT Fundamentals: Hardware & Software
    Fundação Bradesco
    Jul, 2022
    - Nov, 2024
  • IT Infrastructure management
    FIAP
    Jul, 2022
    - Nov, 2024
  • Google Cloud Day
    Google
    Jun, 2022
    - Nov, 2024
  • Information Security Awareness
    Fortinet
    Nov, 2021
    - Nov, 2024
  • Trabalho em equipe
    Nube - Núcleo Brasileiro de Estágios
    Aug, 2021
    - Nov, 2024
  • Global Volunteer in Egypt
    AIESEC in Egypt
    Jun, 2021
    - Nov, 2024

Experience

  • Sintel S.A
    • Brazil
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Analista de suporte júnior
      • Jan 2023 - Present

      Elaboração de relatórios técnicos;Onboardings PT/EN.Desenvolvimento de programações para o banco de dados da empresa; Triagem e registro de ligações através do sistema interno; Prestação de suporte técnico aos usuários (Brasil e China) em serviços de telefonia, conectividade (VPN, Rede), software & hardware, Windows 10 e 11.Usuário administrador Google workspace, Office 365 & Active directory.

    • IT TechSupport- Trainee
      • Apr 2022 - Jan 2023

      Preparation of technical reports; Onboardings PT/EN Development of schedules for the company's database; Screening and recording of calls through the internal system; Providing technical support to users.

    • IT TechSupport- Intern
      • Aug 2021 - Apr 2022

      Preparation of technical reports; Onboardings PT/EN Development of schedules for the company's database; Screening and recording of calls through the internal system; Providing technical support to users.

  • Educate Me Foundation
    • Egypt
    • Education Administration Programs
    • 1 - 100 Employee
    • Web Developer Internship- Egypt
      • May 2021 - Jul 2021

      Volunteer project- IT and web development sustain Egypt Website Testing and improvement Volunteer project- IT and web development sustain Egypt Website Testing and improvement

  • Igreja Universal
    • Brazil
    • Religious Institutions
    • 700 & Above Employee
    • Support analyst- Intern
      • Sep 2019 - Mar 2021

      Document incidents and escalate tickets in Service Desk and Help Desk software; First level problem solving; Admin profile in Office 365; Handling and support in Windows 10; Client/User Access Controls. Document incidents and escalate tickets in Service Desk and Help Desk software; First level problem solving; Admin profile in Office 365; Handling and support in Windows 10; Client/User Access Controls.

Education

  • Cruzeiro do Sul University
    Bacharelado, Computer science
    2019 - 2024
  • Alura
    Student, IT
    2022 - 2023
  • CNA Idiomas
    Ensino Técnico, Idiomas Estrangeiros, Literatura e Linguística
    2022 - 2026

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