Experience

Durham Region Unemployed Help Centre

• Canada
• Human Resources Services
• 1 - 100 Employee

• Employment Counsellor

  • Sep 2020 - Present

• Resource Coordinator

  • Aug 2018 - Sep 2020

  Performing outreach with various community organizations to build community relationshipsand partnerships.Developing annual and long-term outreach and partnership strategies including objectives, timeframes, outputs and outcomes.Assisting clients with job search, resume building, editing cover letters and job applicationUsing the internal client database to register new clients with the organization.Delivering workshops on various topics related to employment



University of Toronto

• Canada
• Higher Education
• 700 & Above Employee

• Chief Returning Officer

  • Jan 2018 - Aug 2018

  University of Toronto Student Union (U.T.S.U.) • Promoted and planning for the elections and referenda. • Strictly enforced of all election rules and guidelines as outlined in the U.T.S.U. Elections Procedures Code and Charter for Referenda. • Authorized all election notices, publicity and campaign materials regulated by the Code • Hired, trained and supervised the Deputy Returning Officer and Poll Clerks. • Ensured that the election process is organized in a fair, non-partisan manner without bias. • Organized and conducted all U.T.S.U. Elections and Referenda Committee meetings and assisting with duties as required. • Organized and established guidelines for the executive candidates’ forum • Delivered a complete written and oral final report to the Board of Directors. Show less



UofT Academic Advising and Career Centre

• Toronto, Canada Area

• Finance Admin Assistant

  • Sep 2016 - Apr 2017

  • Assisted with invoices, preparation of backup for financial documents, and reconciliations. • Retained sensitive and confidential information. • Created online database for recordkeeping. • Recruited individuals for multiple positions within the department. • Collected data from surveys distributed to UofT students and interrupt into material used to make effective changes in the system. • Partnered with Lean Consulting to implement departmental changes within five sessions • Assisted with invoices, preparation of backup for financial documents, and reconciliations. • Retained sensitive and confidential information. • Created online database for recordkeeping. • Recruited individuals for multiple positions within the department. • Collected data from surveys distributed to UofT students and interrupt into material used to make effective changes in the system. • Partnered with Lean Consulting to implement departmental changes within five sessions



TD

• Canada
• Banking
• 700 & Above Employee

• Small Business Specialist

  • Apr 2016 - Sep 2016

  • Provide expert advice to business clients on Small Business accounts • Assist customers by offering advice to internal retail branch staff on all aspects of Small Business Banking. • Responsible for handling calls directly from existing and new small business customers for their daily inquiries • Keep up to date on all existing campaigns, sales offers and procedures and prepare for new product launches. • Contribute to the achievement of team and department Legendary Experience Index (LEI) goals by modeling LEI attributes and behaviors while strengthening customer loyalty. • Responsible to ensure necessary due diligence is taken to support the accuracy of all customer transactions Show less



University of Toronto

• Canada
• Higher Education
• 700 & Above Employee

• Creative and Public Consultation

  • Jan 2016 - May 2016

  • Enhanced my knowledge of engagement strategies, tactics, and skills to facilitate an effective consultation • Learned issue mapping, grant writing recognizing stakeholder, framing a narrative, and face-to-face tactics • Attended and effectively critiqued several public consultations • Enhanced my knowledge of engagement strategies, tactics, and skills to facilitate an effective consultation • Learned issue mapping, grant writing recognizing stakeholder, framing a narrative, and face-to-face tactics • Attended and effectively critiqued several public consultations



Best Buy

• Retail
• 700 & Above Employee

• Customer Service Representative

  • Mar 2013 - Apr 2016

  • Utilized communication and detailed-oriented skills to complete administrative assignments, including responding to client inquires, emails, and letters. • Upheld client records including billing info and ensuring complete client confidentiality and privacy. • Contributed to the ongoing improvement of customer experience by being a part of the viewpoint committee • Exceeded sales targets by completing credit and finance card applications and creditors insurance. • Completed financial transactions (layaways, POS transactions, bill payments, etc.) for customers efficiently. • Maintained and organized the customer area to ensure it is professional and inviting in appearance. Show less



TAIBU Community Health Centre and Blessed Mother Teresa Catholic Secondary School

• Community Development and Planning Project

  • Sep 2015 - Dec 2015

  • Conducted Community-Based Research with youth in Malvern • Utilized theoretical and methodological approaches to youth-led participatory action research • Independently designed and initiated research projects in ethical and sustainable ways • Conducted Community-Based Research with youth in Malvern • Utilized theoretical and methodological approaches to youth-led participatory action research • Independently designed and initiated research projects in ethical and sustainable ways