Application Operations Team Lead

• May 2020 - Present

• Provides leadership to technical experts on architecture, acquisition, certification, sustainment, and systems tailoring for AWS Cloud hosted projects • Plans, organizes, and manages the IT requirements of long and short-term IT integration and migration capabilities of infrastructure and applications • Communicates with multiple departments and branches to effectively gather needs of customers for new service implementations • Fosters continuous development of system architecture requirements for future endeavors from leadership directions • Administers communication systems; including user access, new channel creation and issue resolution • Facilitates the IT onboarding and offboarding process of employees • Resolves user issues and provides user education on ticketing and communication systems • Builds team knowledge base and designs team execution plans on a quarterly basis Show less

Senior System Administrator

• May 2020 - Present

Enterprise Systems Engineer

• Dec 2018 - May 2020

- Build, deploy, configure, tune, maintain, patch, upgrade and support RHEL v6/7/8 virtual servers hosted on VMWare EXSi hosts from templates and/or OVA/OVFs utilizing applications such as RedHat Satellite and vSphere/vCenter - Develop, implement and maintain realmd (AD integration) for RHEL servers - Spearhead majority of POCs for multiple products from vendors like FortiNet, LogRhythm, Sungard etc - Plan, coordinate, upgrade and perform necessary duties for Disaster Recovery with Sungard, including transitioning replication technology from InMage to CCL BIPS - Implement, administers and maintains requirements for LogRhythm SIEM per HiTURST/SOC2 audits (Certified LogRhythm Platform Admin) - Release Manager for all development code implementations - Administers, configures and operates A10 load balancer for active/passive servers - Developed and administer change management for the enterprise including active Change Manager for Change Advisory Board - Backup to Security Auditor on client/certification board audits - Utilize Ansible/Ansible Tower to automate configuration items per application specs via Ansible playbooks Show less

Linux System Engineer

• Aug 2017 - Dec 2018

Build and deploy RHEL v6 and v7 servers hosted on VMWare EXSi hosts from templates, VMs and/or OVA/OVFs.• Utilize Ansible/Ansible Tower to automated configuration items per application specs.• Write Ansible playbooks for automation tasks• Maintain/patch/upgrade RHEL servers monthly using RedHat Satellite. • Maintain/upgrade/patch RedHat Satellite application and server.• Provide support for production support for all RHEL hosts.• Manage RHEL license for RHEL OS and applications• Support DBAs running Oracle, MySQL and SQL on RHEL v7.• Developed, implemented and maintain realmd (AD integration) for RHEL servers. Show less

Information Security Analyst

• Jul 2016 - Aug 2017

Administer Windows role-based access control (RBAC) roles and Linux user system access accounts via Hyena (Active Directory) and CA Identify Manager, respectfully• Develop Linux access policies for standard and elevated (sudo) access privileges• Optimize, manage and oversee Access Control Reviews and related audit requests using MS Excel Macros (VBA) and PowerShell scripts• Enhance, update and perform as Subject Matter Expert (SME) of termination process• Advise other IT teams on best security practices for ERP/People Soft Financials security roles • Respond and resolve security related ServiceNow service requests and incidents Show less

Enterprise Associate Programmer Analyst

• May 2015 - Jul 2016

Utilized Visual Studio to plan, code, test and upgrade custom VB6 document management applications• Conducted code peer-reviews, promotions, merges and deployments via Team Foundation Server • Operated as SME and system administrator for FACETS connected Ultera 7 work distribution application and P8 image repository• Queried applications’ backend SQL database using SQL Management Studio• Maintained post-scanned/indexed claim document images and data• Provisioned and troubleshot user accounts in Oracle database via linked tables in MS Access• Provided support and responded to custom application break-fix and enhancement requests via ServiceNow service requests and incidents• Represented the team in Change and Problem Management meetings for team owned applications/ systems Show less

Network Operations Center Analyst

• Jul 2014 - May 2015

Monitored, deployed and repaired campus wide networking hardware running Cisco IOS • Provided advance support for the Help Desk with break-fix/enhancement requests in Remedy Action Request System • Sustained and improved the Knowledge Management System • Maintained student and guest access to public and private networks, servers, email and other system accounts Monitored, deployed and repaired campus wide networking hardware running Cisco IOS • Provided advance support for the Help Desk with break-fix/enhancement requests in Remedy Action Request System • Sustained and improved the Knowledge Management System • Maintained student and guest access to public and private networks, servers, email and other system accounts

Application Development Specialist

• Jan 2014 - Jul 2014

Contracted to performed basic and advance support on Tririga asset management system for client customizations • Conducted/coordinated weekly Change Management meetings with client high level management • Administrated Remedy trouble ticket database and provided weekly reports of activity Contracted to performed basic and advance support on Tririga asset management system for client customizations • Conducted/coordinated weekly Change Management meetings with client high level management • Administrated Remedy trouble ticket database and provided weekly reports of activity

Retail Sales Consultant

• Jun 2010 - Dec 2013

Floating Manager

• Aug 2009 - Jun 2010