Retail Lead

• Sep 2021 - Present

- Directed, Filmed, and Edited Retail Training Videos. - Directed, Filmed, and Edited Retail Training Videos.

Intern

• Jun 2022 - Oct 2022

- Script coverage for new and existing clients - Researched Film Festivals and collected data for Managers - Covered desk and completed task for different managers that included rolling calls and e-mails, setting and confirming meetings, managing calendars and contacts. -Provided feedback for features and shorts for new and potential clients. - Script coverage for new and existing clients - Researched Film Festivals and collected data for Managers - Covered desk and completed task for different managers that included rolling calls and e-mails, setting and confirming meetings, managing calendars and contacts. -Provided feedback for features and shorts for new and potential clients.

Retail Store Manager - T-Mobile TPR

• Jun 2019 - Sep 2020

Market Manager - MetroPCS Indirect

• Sep 2017 - Jun 2019

In charge of building team of Sales Reps and Store Managers to deliver the best possiblecustomer experiences and maximize sales opportunities at direct locations.Met regularly with store “Operators” to discuss day-to-day operations, upcoming storeevents, promotions, sales, training for indirect locations and any other General BusinessInquires.Provided Store performance "scorecards," tracking everything from operationalcompliance, team dynamics, Sales Performance, and store appearance. For Indirect andDirect Locations.Identified performance gaps, addressing them with urgency and escalated serious issues asneeded.Provided on the spot coaching for any operational and sales errors.Use CRM Software to identify trends and document interactions with sellers and operators.Achieved Monthly Sales Goals and Key Performance Indicators.Recruit Potential Sub Owner for Expansion.Worked with Sub Owners to develop their business. Analyzed Business performance,identified Gaps, created action plans to improve.**Relocated to Lynchburg, Virginia Temporarily in 2017 to revive 3 under performing Metro by T-Mobile Authorized Retailer stores. During that time, I recruited, on boarded, and trained a completely new sales staff for all 3 doors. Additionally, I assisted in the recruitment and provided the training for the new Store Operator group. Show less

Regional Sales Trainer - T-mobile TPR

• May 2017 - Sep 2017

Provided on-the-job training to front-line retail team members at all levels.Analyzed employee training needs along with communication tools and resources.Established new program training guidelines, ensuring front line is aware of training initiatives and has a clear understanding of how to execute.Traveled to other Markets to provide week long training courses for new hires Sales Consultants and Managers as needed.Certified by T-mobile as a Sales Trainer.

General Manager

• Jun 2016 - May 2017

- Responsible for All Inventory Purchasing- Oversaw expansion of opening new doors from start to finish.- Completed all Daily and Monthly Sales and Financial Reports.- Oversaw all Account Payable/Accounts Receivable.- Fully Responsible for P&L- Ensured that all retail stores met or exceeded all Key Performance Indicators and held employees, store mangers, and Sub Owners accountable for their sales goals.- Managed 17 MetroPCS Retail stores, with 17 Store Managers and 30 Sales Reps.- Coordinated and Hosted Monthly sales training for Store Managers and Sales Reps.- Lead the acquisition, opening, and ramping up of 5 new MetroPCS retail stores through out Southern California.- Managed all payroll and compensation for 9 direct locations- Maintained and Updated POS System- Scout and submit new locations for expansion.- Recruit Potential Sub Owner for Expansion.- Worked with Sub Owners to develop their business. Analyzed Business performance, identified Gaps, created action plans to improve. Show less

Area Retail Sales Manager

• May 2015 - Jun 2016

- Managed a team of 33 Sales Reps in 11 stores.- Train, Coach and Develop Sales Reps on new promotions and devices.- Interview and assisted with the onboarding of new employees.- Worked with store owners to develop and manage monthly and weekly marketing tactics. - Organized merchandise displays to make more profitable.- Created and reconciled daily sales reports.- Performed weekly audits on stores to make sure they adhered to master dealer guidelines.- Created and designed marketing materials.- Developed professional relationships with store owners and employees to assist with day to day and sales support.- Processed and Negotiated Phones and Accessories orders for district and created allocation system- Ensured that all employees completed weekly and monthly training courses. - In partnership with manufacture representatives ensured that all employees were trained and educated on all products. Show less

Assistant Store Manager

• Feb 2014 - May 2015

– Coach and Develop Sales Team through daily, weekly, and monthly action plans based around DIRECT feedback– Create and maintain an inspired and engaged culture through recognition for good performance and on the spot coaching– Collaborate with management to create SMART action plans to raise performance in specific sales metrics– Ensure all Daily corporate compliance sales paper work is complete and preserved accordingly– Daily Inventory maintenance for returns, warranty items, and trade in devices– Conducted weekly and monthly physical inventory counts– Ensure all customers receive an extraordinary sales experience through sales observations and exit interviews– Resolve any escalated billing or service issues in a timely manner– Build and Facilitate monthly scheduling process Show less

Retail Sales Consultant

• Sep 2012 - Jan 2014

Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features. Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience. Show less

Senior Sales Associate

• Oct 2009 - Aug 2012

- Respond to all sales and customer issues. - In absence of Store Manager, provide coordination and monitoring of all sales and non-sales tasks, direction, and motivation to store employee team to build a positive sales and service environment. - Adhere to all operational policies put out by the company as well as market specific objectives. - Ensure that all opening and closing procedures are followed to company policy. - Ensure the integrity of inventory and cash in the store environment at all times. - Assist with all necessary sales and inventory reporting. - Maintain floor stocking levels, displays, etc. according to company planogram. - Create a very positive sales/buying experience for the customer. - Identify customer needs and provide information about the benefits of our service that can meet those needs. - Train and develop sales team. -Served as acting manager at another corporate location while there management was on vacation. Show less