David Atkins
Customer Service Representative at Media Temple- Claim this Profile
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Topline Score
Bio
Evan Young
Dave has great Customer Support skills and is a pleasure to work with. His polite and helpful demeanor creates an excellent experience for our clients. He is great at troubleshooting and using the proper resources for getting the job done. Dave is furthering his technical knowledge every day! He is often able to resolve whatever issue he is being asked about. If he does have a question, he is able to ask in a manner complete with technical terminology and background information on what he has done in the troubleshooting process. Dave is a focused individual and keeps notes on feedback that he would like to pass along. As a supervisor, I have been able to learn from Dave and the feedback that he offers. I would make a strong recommendation for Dave’s people and troubleshooting skills.
Jeff Werden
David brings a particular quality to his work in that he is very caring and compassionate with his customers. As his 'cubicle neighbor' at (mt) Media Temple, I would often hear him speak to the customers in a tone and manner that I knew was translating to the customer thinking that he really cared about his service issues. And that's what sets him apart - that he really does care. This is what makes him an excellent agent and an asset to (mt) Media Temple.
Evan Young
Dave has great Customer Support skills and is a pleasure to work with. His polite and helpful demeanor creates an excellent experience for our clients. He is great at troubleshooting and using the proper resources for getting the job done. Dave is furthering his technical knowledge every day! He is often able to resolve whatever issue he is being asked about. If he does have a question, he is able to ask in a manner complete with technical terminology and background information on what he has done in the troubleshooting process. Dave is a focused individual and keeps notes on feedback that he would like to pass along. As a supervisor, I have been able to learn from Dave and the feedback that he offers. I would make a strong recommendation for Dave’s people and troubleshooting skills.
Jeff Werden
David brings a particular quality to his work in that he is very caring and compassionate with his customers. As his 'cubicle neighbor' at (mt) Media Temple, I would often hear him speak to the customers in a tone and manner that I knew was translating to the customer thinking that he really cared about his service issues. And that's what sets him apart - that he really does care. This is what makes him an excellent agent and an asset to (mt) Media Temple.
Evan Young
Dave has great Customer Support skills and is a pleasure to work with. His polite and helpful demeanor creates an excellent experience for our clients. He is great at troubleshooting and using the proper resources for getting the job done. Dave is furthering his technical knowledge every day! He is often able to resolve whatever issue he is being asked about. If he does have a question, he is able to ask in a manner complete with technical terminology and background information on what he has done in the troubleshooting process. Dave is a focused individual and keeps notes on feedback that he would like to pass along. As a supervisor, I have been able to learn from Dave and the feedback that he offers. I would make a strong recommendation for Dave’s people and troubleshooting skills.
Jeff Werden
David brings a particular quality to his work in that he is very caring and compassionate with his customers. As his 'cubicle neighbor' at (mt) Media Temple, I would often hear him speak to the customers in a tone and manner that I knew was translating to the customer thinking that he really cared about his service issues. And that's what sets him apart - that he really does care. This is what makes him an excellent agent and an asset to (mt) Media Temple.
Evan Young
Dave has great Customer Support skills and is a pleasure to work with. His polite and helpful demeanor creates an excellent experience for our clients. He is great at troubleshooting and using the proper resources for getting the job done. Dave is furthering his technical knowledge every day! He is often able to resolve whatever issue he is being asked about. If he does have a question, he is able to ask in a manner complete with technical terminology and background information on what he has done in the troubleshooting process. Dave is a focused individual and keeps notes on feedback that he would like to pass along. As a supervisor, I have been able to learn from Dave and the feedback that he offers. I would make a strong recommendation for Dave’s people and troubleshooting skills.
Jeff Werden
David brings a particular quality to his work in that he is very caring and compassionate with his customers. As his 'cubicle neighbor' at (mt) Media Temple, I would often hear him speak to the customers in a tone and manner that I knew was translating to the customer thinking that he really cared about his service issues. And that's what sets him apart - that he really does care. This is what makes him an excellent agent and an asset to (mt) Media Temple.
Experience
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Media Temple
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United States
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Technology, Information and Internet
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1 - 100 Employee
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Customer Service Representative
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Nov 2010 - Present
(mt) Media Temple From its inception in 1998, (mt) Media Temple has been on a mission to help people and businesses succeed online. Over 125,000 customers in 100 countries now rely on Media Temple's simple tools for domain registration, web hosting, business applications, virtual servers, and other cloud services to power more than 1.5 million websites. We take pride in offering a premium service at a competitive price, along with exemplary 24/7 customer support. Our customers… Show more (mt) Media Temple From its inception in 1998, (mt) Media Temple has been on a mission to help people and businesses succeed online. Over 125,000 customers in 100 countries now rely on Media Temple's simple tools for domain registration, web hosting, business applications, virtual servers, and other cloud services to power more than 1.5 million websites. We take pride in offering a premium service at a competitive price, along with exemplary 24/7 customer support. Our customers range from everyday people to top bloggers, creative professionals, and small businesses, as well as large enterprises like Starbucks, Adidas, Samsung, and Toyota. With 200 dedicated, U.S.-based employees, Media Temple has been repeatedly recognized as one of the fastest growing companies in North America—and one of the best places to work. Find us anytime on the web at http://mediatemple.com or on Twitter @MediaTemple. Dave Triaging hosting issues, guiding customers to resources to solve them and referring them to more knowledgeable technicians as needed. Solving billing issues. Show less (mt) Media Temple From its inception in 1998, (mt) Media Temple has been on a mission to help people and businesses succeed online. Over 125,000 customers in 100 countries now rely on Media Temple's simple tools for domain registration, web hosting, business applications, virtual servers, and other cloud services to power more than 1.5 million websites. We take pride in offering a premium service at a competitive price, along with exemplary 24/7 customer support. Our customers… Show more (mt) Media Temple From its inception in 1998, (mt) Media Temple has been on a mission to help people and businesses succeed online. Over 125,000 customers in 100 countries now rely on Media Temple's simple tools for domain registration, web hosting, business applications, virtual servers, and other cloud services to power more than 1.5 million websites. We take pride in offering a premium service at a competitive price, along with exemplary 24/7 customer support. Our customers range from everyday people to top bloggers, creative professionals, and small businesses, as well as large enterprises like Starbucks, Adidas, Samsung, and Toyota. With 200 dedicated, U.S.-based employees, Media Temple has been repeatedly recognized as one of the fastest growing companies in North America—and one of the best places to work. Find us anytime on the web at http://mediatemple.com or on Twitter @MediaTemple. Dave Triaging hosting issues, guiding customers to resources to solve them and referring them to more knowledgeable technicians as needed. Solving billing issues. Show less
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CPO Commerce
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United States
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Retail
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1 - 100 Employee
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Customer Service & Sales Representative
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Nov 2007 - Dec 2010
Answer both sales and customer service calls for this Internet power tool retailer. Customer service: Provide accurate tracking information, resolve billing disputes, complete replacement/parts requests for defective tools. Investigate and respond to customer emails, ensuring customer retention. Sales, assess customer's requirements, sell them a tool to meet those requirements. Pursued a warm lead and landed the single largest phone order in the history of the company, $75,7227.
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Customer Service Sales Rep
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Sep 2007 - Oct 2010
Customer Service and Sales for thie on-line power tool and related products Internet Company.
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Background Actor
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2000 - Nov 2007
Appear as if I'm a person in the setting in real life and I am completely unaware of whom the cameras are pointing at. Make no discernible noise while appearing to talk or eat. Appear as if I'm a person in the setting in real life and I am completely unaware of whom the cameras are pointing at. Make no discernible noise while appearing to talk or eat.
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Analyst
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May 2000 - Oct 2000
Developing analyses of exit strategies, market expansion and investor possibilities for this Internet company, which developed and marketed browser bars. Developing web page(s), marketing emails and surveys for Jesterbar.com, a subsidiary of that company.
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Writer
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Feb 2000 - May 2000
Developing materials for Carebar.org, including marketing materials and writing the website, including supervising the writing submitted by the consulting design team for the site
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Writer
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1998 - 1999
Writing the website, speeches, collateral and marketing materials, as well as correspondence for this Internet Advertising aggregator/network. Consulting/traveling with Senior Management for analysis of speech delivery/content for seminar/promotion. Writing the website, speeches, collateral and marketing materials, as well as correspondence for this Internet Advertising aggregator/network. Consulting/traveling with Senior Management for analysis of speech delivery/content for seminar/promotion.
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21st Century Film Corporation
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Los Angeles
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Executive Assistant to the V.P of Business & Legal Affairs
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1989 - 1991
Served as Executive Assistant for the Legal and Business Affairs Vice President, answering letters and processing contacts for all aspects of 20 films that we acquired or produced during the two years I was there. Served as Executive Assistant for the Legal and Business Affairs Vice President, answering letters and processing contacts for all aspects of 20 films that we acquired or produced during the two years I was there.
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Education
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1977 - 1980
University of California, Los Angeles
MFA -
1968 - 1972
Bellarmine College Preparatory
H.S. Diploma -
UCLA
BA -
St Joseph
Community
