Experience

The Co-operators

• Insurance
• 100 - 200 Employee

• Health & Benefits Specialist (Bilingual)

  • Apr 2022 - Present

  Manage medical leave and long term disability process from onset to return to work. Maintain a high degree of confidentiality and ensure timely communication between all parties involved. Collaborate with Employee Relations Partners as well as other stakeholders. Update and maintain benefits policies and plans.

• Senior Employee Experience Representative

  • Dec 2020 - Apr 2022

  Expand on skills of previous role as an Employee Experience Rep- continue to answer phone calls in English and French, answer more complex questions related to different types of leave of absences, complete complex retirement calculations, process sensitive requests related to employee deaths or terminations. Complete all requests related to exits. Train and mentor the reps. Take the lead in team meetings and lead new initiatives across HR.

• Employee Experience Representative

  • Nov 2019 - Dec 2020

  Answer phone calls via a phone queue in both English and French to address employee questions regarding the on-boarding process (how to complete benefits and pension enrolment, how to view vacation time, how to update time and attendance etc). Complete transactions (benefits, pension, job/salary changes) on a biweekly deadline in order to ensure timely and accurate payroll.

• Underwriter Home and Auto

  • Aug 2018 - Nov 2019

• Auto Claims Adjuster

  • Oct 2016 - Aug 2018