Experience

Diem App

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Operations Manager

  • Mar 2017 - Present

  • Handled operations of the company which is a mobile application for instant household services• Identified issues in operations and made data-driven decisions to increase efficiency but maintained effectiveness which led to a 380% increase in yearly revenue• Key role in expanding operations from the Greater Toronto Area to throughout North America• Established a scalable-unique recruiting program to onboard service providers onto the app rapidly that lead to a 370% increase in the number of active service providers per year• Reduced cost per transacting customer from over $150 to under $10• Managed a cross-functional team• Hired, trained, and oversaw customer support, sales and hiring agents as well as hired UI/UX experts• Coordinated with lawyers, accountants, video producers, social media experts and developers• Oversaw marketing campaigns, analyzed, and determined key marketing areas and target audiences• Wrote the app, social media & website copy & partially wrote the script for product commercials• Assisted in raising funds and writing an investor’s deck



Web4Realty

• Canada
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Account Manager

  • Jul 2015 - Jul 2018

  • Signed Real Estate Agents and brokerages to digital marketing services through meetings, calls, social media and email campaigns which resulted in a 50% growth in number of clients in two years• Created marketing campaigns for leads and analyzed data to improve prospect interaction and sales• Collaborated in a cross-functional team to service and consult clients in digital marketing strategies• Maintained client relationships after sale to increase client satisfaction, retention and referrals• Key player in designing and implementing a SaaS free trial model to increase product awareness• Made data driven decisions on how new products should be priced, marketed and advertised.



BMO

• Canada
• Financial Services
• 700 & Above Employee

• Personal Credit Specialist

  • Jun 2014 - Jun 2015

  • Provided professional and attentive banking services to clients• Maintained client relations and received excellent client satisfaction reviews• Investigated fraud, examined risk levels and managed credit disputes• Consistently exceeded monthly revenue targets • Provided professional and attentive banking services to clients• Maintained client relations and received excellent client satisfaction reviews• Investigated fraud, examined risk levels and managed credit disputes• Consistently exceeded monthly revenue targets



University of Toronto

• Canada
• Higher Education
• 700 & Above Employee

• Information & Loans Student Assistant

  • Sep 2010 - Apr 2014

  • Provided students and faculty with library and research services on various topics• Screened, analyzed and abstracted articles using numerous research databases and platforms• Maintained library collections and performed circulation services• Collected statistical information on patrons and service • Provided students and faculty with library and research services on various topics• Screened, analyzed and abstracted articles using numerous research databases and platforms• Maintained library collections and performed circulation services• Collected statistical information on patrons and service



Vision Computing Solutions

• Key holder, Sales Representative & Technician

  • Mar 2004 - Nov 2009

  • Assisted customers interested in purchasing new computer systems or components• Used probing and positioning techniques to identify & sell the most suitable product for customers • Assembled, diagnosed and repaired computers based on customer needs• Trained new staff on the skills needed for Technician and Sales Representative positions • Assisted customers interested in purchasing new computer systems or components• Used probing and positioning techniques to identify & sell the most suitable product for customers • Assembled, diagnosed and repaired computers based on customer needs• Trained new staff on the skills needed for Technician and Sales Representative positions