Experience

Livi France

• France
• Hospitals and Health Care
• 100 - 200 Employee

• Medical Operations Consultant

  • Jan 2021 - Present

  • Analyse issues occur during daily task to improve effective working pace.• Build reports to show to the team on ways in which we can improve the service. • Day-to-day monitoring of business performance and effective, quick communication to begin the solving of any problems• Support on analysing performance of projects and creating clear initiatives to drive future performance• Adhere to all SLAs/KPIs on the support service including CSAT scores, average handling time (AHT), one-touch tickets.• Manage the resolution of complex customer complaints/issues, escalating where appropriate.• Collaborating with the team to design and upkeep a business operations • Troubleshoot and resolve issues for clinicians on the service (e.g. issues with their PC, printer issues, clinical system issues, issues with GP logins etc.) • Liaising with external and internal stakeholders to effectively resolve any outstanding issues reported by clinicians • Providing clear and detailed summaries and handovers regarding how the service is performing



Radisson Blu Edwardian, London

• United Kingdom
• Hospitality
• 200 - 300 Employee

• Operations Support Coordinator

  • Jan 2020 - Sep 2020

  • Ensure all information is updated and up to date on Opera and to take appropriate action to resolve any incomplete date.• Ensures front of office accounting and financial produces are adhered to and daily transactions carried by central Operations are balanced and recorded. Analyses, balances and accurately record all daily business transactions to maximize cash flow.• Complete ledger invoice check outs, check and balance City Ledgers • Support all hotel for all billing queries and allowances.• Review portal applications; Sales Ledgers, Charge-backs, No-shows, CIF, DMS follow up and resolve all issues relating to my cluster.• Handle all guest relate account queries• Complete a thorough and detailed cash and credit card balance report check as per the Front Office Procedures.• Liaise with IT to resolve with any equipment failures • Assisting on daily completion of all the administrative task within the department.

• Reservations Consultant

  • Oct 2018 - Jan 2020

  Processes correspondence and files all reservations accurately to facilitate easy referralMaximizes occupancy and average rate by offering a variety of rates and promotional packages in line with the business and guest needsTakes responsibility for knowing key accounts and building /maintaining relationships with all guests, companies and agentsStays current with developments in the hotel and the current special offers/ promotions/ packagesEnsure correct telephone procedures are adhered to including quality service standardsEnsure all daily tasks are completed in line with the defined departmental standards and Service Level AgreementsProcesses customer credit and billing information in accordance with hotel policy



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Service Assistant

  • Jun 2015 - Aug 2018

  • To follow Company cashing up procedures daily.• To assist in removing and changing displays and setting up promotions within the store.• Ensure shelves and rails are stocked.• Maintain a high standard of tidiness and cleanliness within shop displays and other areas of the store.• To check deliveries coming into the store, unpacking and stocking items as appropriate.• To prioritise the customer on all occasions and to fulfil their needs to maintain customer satisfaction levels and retention.



Clarks

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jun 2013 - Jan 2014

  • Deal with customer queries instore/phone.• Stock shelves.• Follow communication procedures, guidelines and policies.• Ensure store is clean at all times.• Greet customers.