Administrative Services Supervisor

• Jun 2023 - Present

Human Resources and Support Services Manager

• Dec 2022 - Jun 2023

-Define goals and strategies and implement support services for the human resources department to achieve the future vision. -Utilize available resources while maintaining estimated budgets, and systematically enhancing their effectiveness. -Plan, select, retain and develop human resources to ensure the availability of required personnel. -Plan the recruitment process and ensure up-to-date job descriptions and succession planning are kept. -Ensure the provision of accurate administrative support within the Service Level Agreements for the Human Resources Service Center. -Achieve quality during the implementation of salary reviews, performance development, and employee engagement surveys. -Work on evaluating employee performance, providing feedback, and providing training opportunities to help them improve their skills. -Prepare compensation strategy for all employees based on market research and pay surveys. -Create a positive atmosphere in the subordinate team, and encourage teamwork to carry out activities. -Conduct internal investigations among employees to enhance transparency and resolve conflicts that occur between them. -Verify compliance with all support services policies and procedures and establish controls and review mechanisms. -Coordinate with other departments to ensure that services are provided efficiently and effectively. -Develop strategies and apply the latest technological methods to make improvements in service delivery within the human resources department. Show less

Human Resource Manager

• Jan 2021 - Aug 2022

-Followed best practices to carry out human resource activities in accordance with predefined regulations and rules. -Scheduled internal and external events, set priorities, and implemented them with high accuracy. -Dealt with various employee affairs, such as salaries, social and health insurance, overtime hours, and vacations. -Oversaw the recruitment process, coordinated communication with candidates, and scheduled interviews. -Received the justifications for the appointment of those accepted to fill the positions and made sure of their completion. -Supervised the application of disciplinary measures to employees who violated operational policies and controls. -Supported internal and external inquiries and requests related to the Human Resources Department. -Held meetings to discuss the extent to which the set goals have been achieved, ways of addressing deficiencies, and to develop solutions. -Applied organizational standards on issues such as working conditions, performance management, and disciplinary procedures. -Ensured compliance with all human resources legislation and kept up to date with changes in local authorities. Show less

Human Resources Manager

• Mar 2013 - Dec 2020

-Set goals and translated them through daily activities to effectively achieve the goals of the human resources department. -Developed, implemented, and monitored all required administrative regulations, policies, and procedures in relation to human resources. -Issued and maintained recommendations on the organizational structure and employment rates to achieve the company's objectives. -Prepared the general budget for human resources management and ensured that costs were reduced to a minimum. -Managed the recruitment and selection process. -Conducted the process of evaluating the periodic performance of employees and examined the results to ensure effectiveness and commitment within the department. -Saved all documents and data related to employees, and updated them. -Managed employee relations and maintained good communication. -Resolved disputes through positive and professional mediation. -Created clear and concise reports. Show less

Cash Supervisor

• Feb 2008 - Mar 2013

-Ensured the implementation of efficient and effective cash and banking accounting operations within the guidelines.-Applied procedures and policies to ensure accurate cash handling within accepted standards set by management.-Posted all payments received in the customer ledger and matched themwith open transactions.-Ensured that customer payments received were in accordance with the collection and debt management policies. -Maintained records of amounts received and paid, and regularly checked the cash balance.-Collected surplus cash from the bank clerks.-Developed proposals and recommendations to implement improvements to cash management services and bank collectionplatforms.-Addressed all problems at the highest level that faced internal and external stakeholders during work.-Developed an advanced methodology for training employees on the latest mechanisms for implementing daily operations.-Ensured immediate response to all developments in work systems. Show less

Phone Banking Customer Service - Raidaa For Operations and Marketing Services

• Feb 2007 - Feb 2008

-Applied strategies to sell banking services to customers using the highest level of service quality.-knew customers' needs and provided them with banking services. -Promoted various new banking services and products and encouraged customers to obtain them.-Provided constructive feedback to new customer support representatives.-Responded to address customer problems and met their requests according to work procedures and requirements.-Collected customer feedback and shared it with the production, sales and marketing departments.-Explained information about the bank's policies and procedures for the concerned product and facilitated its understanding for customers Strengthened relationships with customers and interacted with their needs and requirements.-Kept customer records and updated them periodically according to work developments.-Submitted internal and external reports on the daily operations carried out, with recommendations to improve the work mechanism. Show less

Information Technology Assistant Manager

• Mar 2006 - Nov 2006

-Supervised the network infrastructure and available systems according to the specified operational plans and programs. -Developed the network infrastructure and available systems, made modifications, and maintained them periodically. -Contributed to the preparation of budgets, determined costs, and provided the necessary resources for information technology devices and systems. -Tested and repaired technical equipment and devices. -Managed installations, upgrades, and hardware and software configurations used. -Supported end users in using the internal system. -Provided recommendations to avoid future problems related to devices and data systems. -Maintained files and records to ensure the security of data and backup systems. -Appointed the work team, evaluating their performance, and evaluated them to raise their operational efficiency. -Informed the information technology manager of the main events and all the achievements that have been achieved. Show less

Electronics Technician - Electronic Department

• Mar 2005 - Feb 2006

-Installed electronic devices, and connected cables to devices according to technical standards. -Tested the system's performance, analyzed the results and made necessary adjustments. -Conducted periodic maintenance checks and documented all related details. -Diagnosed and repaired faulty circuits or non-functioning electronic parts. -Repaired problems in electrical parts and replaced damaged ones. -Assisted in the training of junior technicians. -Ensured compliance with specifications, safety standards and practices. -Prepared technical reports and submitted them to officials on a regular basis. Show less