Director of Operations

• Aug 2021 - Present

Business Operations and Customer Success Manager

• Sep 2020 - Aug 2021

Overhauled customer experience by implementing Hubspot to streamline lead management, customer onboarding, and client communication. Implemented automated drip communications to increase trial inquiry sell through by 45% and reduce average lead conversion timeline by 60%. Initiated marketing campaigns to boost inventory turnover and member retention over seasonal renewals by 50%. Overhauled customer experience by implementing Hubspot to streamline lead management, customer onboarding, and client communication. Implemented automated drip communications to increase trial inquiry sell through by 45% and reduce average lead conversion timeline by 60%. Initiated marketing campaigns to boost inventory turnover and member retention over seasonal renewals by 50%.

Business Development Manager - Team Lead - Biofuels

• Jan 2018 - Sep 2019

Built and led team of 4 traders and 3 operations specialists to drive further growth for the renewable fuels desk by adding 4 new products to our portfolio of physical commodities, leading to average YoY revenue growth of 100%. Devised and executed strategy to gain access to the CA LCFS Credit Trading scheme further increasing ACT’s penetration of the US Renewable Fuel Credit Market. Structured and executed ACT’s first tolling agreement in the US to synthetically own end-to-end production of Biodiesel and generation of corresponding Renewable Fuel Credits. Show less

Sales Trader - Biofuels

• Jan 2017 - Dec 2017

Established a full-service Physical Biofuel trading desk by building relationships with stakeholders across US Biofuel Supply chain and developing operational and logistical protocols that led to dynamic trading partnerships with 25+ counterparts. Created brand new revenue stream by managing procurement, sales, and execution of all physical commodities resulting in personal PnL of $265,000 during my first year and collaborated with complementary business units to increase overall market presence. Consistently ranked amongst top 3 traders company-wide in call-stats. Show less

Sales Trader - Structured Products

• Sep 2015 - Dec 2016

Spearheaded entry of financial services and risk management business into LATAM. Increased customer engagement by collaborating with internal trading departments to cross-sell financial risk management services on the back of physical Agricultural commodities. Spearheaded entry of financial services and risk management business into LATAM. Increased customer engagement by collaborating with internal trading departments to cross-sell financial risk management services on the back of physical Agricultural commodities.

Founder

• Dec 2013 - Dec 2016

Started an online Art Gallery focused on Prints & Multiples by Latin American Masters Started an online Art Gallery focused on Prints & Multiples by Latin American Masters

Business Operations Manager

• Jan 2014 - Sep 2015

Implemented a tailored Contract Lifecycle Management system using Salesforce to reduce risk exposure and capitalize on new opportunities. Increased profit margins by 6% p.a. Implemented a tailored Contract Lifecycle Management system using Salesforce to reduce risk exposure and capitalize on new opportunities. Increased profit margins by 6% p.a.

Intern

• Jul 2013 - Aug 2013

Cultivated relationships with regional manufacturers to produce aluminum siding mounts for Solar Systems reducing OEM lead time and costs. Cultivated relationships with regional manufacturers to produce aluminum siding mounts for Solar Systems reducing OEM lead time and costs.

Intern

• Jul 2010 - Aug 2010

Built lead and client management database to assist traders in engaging inactive clients and re-convert dropped leads Built lead and client management database to assist traders in engaging inactive clients and re-convert dropped leads