Site Reliability Engineer

• Feb 2023 - Present

Site Reliability Engineer

• Mar 2022 - Present

• Responsible for automation, scripting/coding, continuous integration, continuous delivery, availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. • Implement System Management Tools to provide monitoring and management of all Cloud infrastructures • Optimize performance and right-size instances based on analysis of Grafana and APM data • Own the AWS cloud infrastructure, what we use, where we use it, how much it… Show more • Responsible for automation, scripting/coding, continuous integration, continuous delivery, availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. • Implement System Management Tools to provide monitoring and management of all Cloud infrastructures • Optimize performance and right-size instances based on analysis of Grafana and APM data • Own the AWS cloud infrastructure, what we use, where we use it, how much it costs, and how we can constantly improve it. • Consistently Involved with the team to fix issues, Responded to Incidents as an IMOC, and took on-call responsibilities. • Documentation of Issues and resolutions on confluence, conducted post-incident reviews • Managed GitHub repositories and permissions, including branching, pull requests, and tagging • Experienced in monitoring the performance of various AWS Services by creating Grafana dashboards and creating alerts using Alerta. Pagerduty and Slack. • Analyzed Data provided by Cloudwatch to detect anomalous behavior in all the environments, set alarms, visualize logs and metrics side by side, take automated actions and troubleshoot issues. • Set up Pingdom, StatusCake, and HealthChecks.IO to Monitor Services and domains. • Used Centralized Alerta for Creating Alerts with respect to Environments, Severity, and Criticality. • Worked with Honeycomb to find the patterns and outliers across many events to see the application’s inner workings. • Created Tickets for AWS Infrastructure, Action Items, and Cost-Optimization using Jira. • Consistently Involved in DevOps Practices and collaborated with different teams. • Worked on Managing Infrastructure using Helm Releases and Helm charts. • Participated in incident management, including follow-up with problem resolution post-mortem and process improvement. Show less • Responsible for automation, scripting/coding, continuous integration, continuous delivery, availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. • Implement System Management Tools to provide monitoring and management of all Cloud infrastructures • Optimize performance and right-size instances based on analysis of Grafana and APM data • Own the AWS cloud infrastructure, what we use, where we use it, how much it… Show more • Responsible for automation, scripting/coding, continuous integration, continuous delivery, availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning. • Implement System Management Tools to provide monitoring and management of all Cloud infrastructures • Optimize performance and right-size instances based on analysis of Grafana and APM data • Own the AWS cloud infrastructure, what we use, where we use it, how much it costs, and how we can constantly improve it. • Consistently Involved with the team to fix issues, Responded to Incidents as an IMOC, and took on-call responsibilities. • Documentation of Issues and resolutions on confluence, conducted post-incident reviews • Managed GitHub repositories and permissions, including branching, pull requests, and tagging • Experienced in monitoring the performance of various AWS Services by creating Grafana dashboards and creating alerts using Alerta. Pagerduty and Slack. • Analyzed Data provided by Cloudwatch to detect anomalous behavior in all the environments, set alarms, visualize logs and metrics side by side, take automated actions and troubleshoot issues. • Set up Pingdom, StatusCake, and HealthChecks.IO to Monitor Services and domains. • Used Centralized Alerta for Creating Alerts with respect to Environments, Severity, and Criticality. • Worked with Honeycomb to find the patterns and outliers across many events to see the application’s inner workings. • Created Tickets for AWS Infrastructure, Action Items, and Cost-Optimization using Jira. • Consistently Involved in DevOps Practices and collaborated with different teams. • Worked on Managing Infrastructure using Helm Releases and Helm charts. • Participated in incident management, including follow-up with problem resolution post-mortem and process improvement. Show less

Site Reliability Operations Engineer

• Jul 2019 - Feb 2022

Improved knowledge of NOC teams by developing and maintaining documentation for various systems and services. • Contributed to the definition of monitoring, escalation, and support standards in liaison with development, QA, and administrative teams. • Created monitoring dashboards after the migration of servers to Kubernetes. • Created reporting based on incident trends and data to senior leadership. • Partnered with vendors/customers to customize and tailor incident management… Show more Improved knowledge of NOC teams by developing and maintaining documentation for various systems and services. • Contributed to the definition of monitoring, escalation, and support standards in liaison with development, QA, and administrative teams. • Created monitoring dashboards after the migration of servers to Kubernetes. • Created reporting based on incident trends and data to senior leadership. • Partnered with vendors/customers to customize and tailor incident management tools to fit company needs. • Influenced incident management culture across all departments and presented processes to simplify the procedure. • Drove incident management to the full resolution to ensure the creation of internal/external RCA’s, root cause investigation, status page updates for customer communication, and design of follow-up tickets for remediation of underlying causes of complex problems. • Implemented a monitoring system across all customer environments to alert engineers when issues arise in real time instead of after they occur. • Reduced average downtime by 50% through regular maintenance on critical infrastructure components (e.g., load balancers) • Implemented an automated backup solution that saved 80% in storage costs by eliminating unnecessary snapshots • Scripting and Automation version controlling through Git, deployments through CI tools like Jenkins. • Good exposure to combined practices of CICD continuous integration and continuous delivery or continuous deployment (CD). • Installed IIS Server, and Apache server, configured Apache server. I also took part in Data Migration using AWS Cloud Endure. Show less Improved knowledge of NOC teams by developing and maintaining documentation for various systems and services. • Contributed to the definition of monitoring, escalation, and support standards in liaison with development, QA, and administrative teams. • Created monitoring dashboards after the migration of servers to Kubernetes. • Created reporting based on incident trends and data to senior leadership. • Partnered with vendors/customers to customize and tailor incident management… Show more Improved knowledge of NOC teams by developing and maintaining documentation for various systems and services. • Contributed to the definition of monitoring, escalation, and support standards in liaison with development, QA, and administrative teams. • Created monitoring dashboards after the migration of servers to Kubernetes. • Created reporting based on incident trends and data to senior leadership. • Partnered with vendors/customers to customize and tailor incident management tools to fit company needs. • Influenced incident management culture across all departments and presented processes to simplify the procedure. • Drove incident management to the full resolution to ensure the creation of internal/external RCA’s, root cause investigation, status page updates for customer communication, and design of follow-up tickets for remediation of underlying causes of complex problems. • Implemented a monitoring system across all customer environments to alert engineers when issues arise in real time instead of after they occur. • Reduced average downtime by 50% through regular maintenance on critical infrastructure components (e.g., load balancers) • Implemented an automated backup solution that saved 80% in storage costs by eliminating unnecessary snapshots • Scripting and Automation version controlling through Git, deployments through CI tools like Jenkins. • Good exposure to combined practices of CICD continuous integration and continuous delivery or continuous deployment (CD). • Installed IIS Server, and Apache server, configured Apache server. I also took part in Data Migration using AWS Cloud Endure. Show less

Automation Engineer

• Jul 2017 - May 2019

Analyzed requirement documents and wrote Automation Test Cases. • Responsible for core regression, user acceptance testing, and integration testing using Java and Selenium WebDriver • Coordinate with the rest of the UAT Testing Team for all the testing deliverables. • Used GIT for source control and JIRA for bug-tracking purposes. • Performed Code reviews and provided valuable suggestions to other team members. • Plan and direct quality assurance schedules and assignments to… Show more Analyzed requirement documents and wrote Automation Test Cases. • Responsible for core regression, user acceptance testing, and integration testing using Java and Selenium WebDriver • Coordinate with the rest of the UAT Testing Team for all the testing deliverables. • Used GIT for source control and JIRA for bug-tracking purposes. • Performed Code reviews and provided valuable suggestions to other team members. • Plan and direct quality assurance schedules and assignments to other QA testers. • Provided QA approval when required. • Organized daily scrum, Generated defect reports and metrics to provide project status to upper management. Show less Analyzed requirement documents and wrote Automation Test Cases. • Responsible for core regression, user acceptance testing, and integration testing using Java and Selenium WebDriver • Coordinate with the rest of the UAT Testing Team for all the testing deliverables. • Used GIT for source control and JIRA for bug-tracking purposes. • Performed Code reviews and provided valuable suggestions to other team members. • Plan and direct quality assurance schedules and assignments to… Show more Analyzed requirement documents and wrote Automation Test Cases. • Responsible for core regression, user acceptance testing, and integration testing using Java and Selenium WebDriver • Coordinate with the rest of the UAT Testing Team for all the testing deliverables. • Used GIT for source control and JIRA for bug-tracking purposes. • Performed Code reviews and provided valuable suggestions to other team members. • Plan and direct quality assurance schedules and assignments to other QA testers. • Provided QA approval when required. • Organized daily scrum, Generated defect reports and metrics to provide project status to upper management. Show less