Jeff Moore

Board of Director | Vice President | Advocating & Elevating Restoration Owners at Restoration Industry Association
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Location
Phoenix, US
Languages
  • Spanish -

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Jerry Diaz, CFRE, CLCC

I’ve known Jeff through my work at Ronald McDonald House where he serves on the board of directors and several committees, and is steadfast champion of the mission. Jeff is a connector, savvy in business and works in the community to make a difference for others. Jeff is results driven, possess superb people skills, understands the value that people bring to discussions and projects, is a collaborative leader and strategic thinker. I’ve always been impressed by his insight, humor and commitment to anything he lends his name to. I’d work beside Jeff on any project or endeavor.

Rudi Suminski

Jeff is a great big picture manager of his team and everyone around him seems to succeed. He has been a great colleague to bounce ideas around with and helpful in progressing me and my division. In his time with ATI I have seen his eagerness to grow himself and the company, and then take action to make it happen.

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Credentials

  • Artificial Intelligence for Project Managers
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Brad Feld on Raising Capital
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Business-to-Business Sales
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Construction Management: Reading Drawings & Specifications
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Creating a Culture of Change
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Developing Executive Presence
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Giving Your Elevator Pitch
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Inventory Management Foundations
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Jodi Glickman on Pitching Yourself
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Leading without Formal Authority
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Learning LinkedIn Recruiter
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Managing High Potentials
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Measure Salesforce Effectiveness
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Salesforce Winter '19 Release First Look
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Salesforce for Marketers
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Salesforce: Dashboards
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Social Media Marketing: Managing Online Communities
    LinkedIn
    Mar, 2019
    - Sep, 2024
  • Project Management Foundations: Procurement
    LinkedIn
    Jul, 2017
    - Sep, 2024
  • Twitter Essential Training
    LinkedIn
    Jul, 2017
    - Sep, 2024
  • Flooring Covering - CR 8
    State of Arizona
    Apr, 2012
    - Sep, 2024
  • Commercial Roofing - CR 42
    State of Arizona
    Jul, 2010
    - Sep, 2024
  • Limited Remodeling and Repair - CR-61
    State of Arizona
    Mar, 2009
    - Sep, 2024
  • Applied Microbial Remediation Technician (AMRT)
    IICRC
  • Applied Structural Drying (ASD)
    IICRC
  • Carpet Repair and Reinstallation Technician (RRT)
    IICRC
  • Certified Mold Professional
    Restoration Industry Association
  • Certified Restorer - CR
    Restoration Industry Association
  • Color Repair Technician (CRT)
    IICRC
  • Commercial Carpet Maintenance Technician (CCMT)
    IICRC
  • Council-Certified Microbial Remediation Supervisor (CMRS)
    IICRC
  • Health Care Construction (HCC) Certifercate
    American Society for Healthcare Engineering (ASHE)
  • Health and Safety Technician (HST)
    IICRC
  • Journey Textile Cleaner (JTC)
    IICRC
  • Journeyman Fire and Smoke Restorer (JSR)
    IICRC
  • Journeyman Water Restorer (JWR)
    IICRC
  • Master Fire and Smoke Restorer (MSR)
    IICRC
  • Master Textile Cleaner (MTC)
    IICRC
  • Master Water Restorer
    IICRC
  • Odor Control Technician (OCT)
    IICRC
  • Upholstery and Fabric Cleaning (UFC)
    IICRC
  • Water Damage Restoration Technician (WRT)
    IICRC
  • Water Loss Specialist
    Restoration Industry Association

Experience

    • United States
    • Non-profit Organization Management
    • 1 - 100 Employee
    • Board of Director | Vice President | Advocating & Elevating Restoration Owners
      • Apr 2021 - Present

      The Restoration Industry Association (RIA) is the oldest and largest non-profit, professional trade association dedicated to providing leadership and promoting best practices through advocacy and professional qualifications for the restoration industry. Representing cleaning and restoration professionals from member firms specializing in textiles, environmental issues, and restoration; RIA provides credibility, education and business improvement events to maximize industry exposure and… Show more The Restoration Industry Association (RIA) is the oldest and largest non-profit, professional trade association dedicated to providing leadership and promoting best practices through advocacy and professional qualifications for the restoration industry. Representing cleaning and restoration professionals from member firms specializing in textiles, environmental issues, and restoration; RIA provides credibility, education and business improvement events to maximize industry exposure and advance knowledge in the cleaning and restoration industry. With an extensive network of professionals working towards similar goals, RIA has become a trusted resource of knowledge for those involved in cleaning and restoration. The Vice President shall perform such duties as may be assigned him by the Board of Directors. The Vice President shall assume the duties of the President‐Elect in his or her absence or inability to act. Show less The Restoration Industry Association (RIA) is the oldest and largest non-profit, professional trade association dedicated to providing leadership and promoting best practices through advocacy and professional qualifications for the restoration industry. Representing cleaning and restoration professionals from member firms specializing in textiles, environmental issues, and restoration; RIA provides credibility, education and business improvement events to maximize industry exposure and… Show more The Restoration Industry Association (RIA) is the oldest and largest non-profit, professional trade association dedicated to providing leadership and promoting best practices through advocacy and professional qualifications for the restoration industry. Representing cleaning and restoration professionals from member firms specializing in textiles, environmental issues, and restoration; RIA provides credibility, education and business improvement events to maximize industry exposure and advance knowledge in the cleaning and restoration industry. With an extensive network of professionals working towards similar goals, RIA has become a trusted resource of knowledge for those involved in cleaning and restoration. The Vice President shall perform such duties as may be assigned him by the Board of Directors. The Vice President shall assume the duties of the President‐Elect in his or her absence or inability to act. Show less

    • Colombia
    • Financial Services
    • 1 - 100 Employee
    • Board of Director | Fintech Expert | Payment Rails Innovator | Customer Experience Advocate
      • Sep 2022 - Present

      sureti is a third-party fund control company that establishes payment rails from Insurance Carriers to certified Restoration Contractors. Founded in 2019, sureti removes the need for Mortgage Lenders to be listed on insurance claim checks, effectively taking on the risk that a property will be restored to make way for accelerated payments. sureti aims to transform the restoration ecosystem with a geospatial-biased approach to job progress visibility, risk management, multi-party check… Show more sureti is a third-party fund control company that establishes payment rails from Insurance Carriers to certified Restoration Contractors. Founded in 2019, sureti removes the need for Mortgage Lenders to be listed on insurance claim checks, effectively taking on the risk that a property will be restored to make way for accelerated payments. sureti aims to transform the restoration ecosystem with a geospatial-biased approach to job progress visibility, risk management, multi-party check endorsement and better renewal outcomes for underwriters. Visit sureti.com to learn more. Show less sureti is a third-party fund control company that establishes payment rails from Insurance Carriers to certified Restoration Contractors. Founded in 2019, sureti removes the need for Mortgage Lenders to be listed on insurance claim checks, effectively taking on the risk that a property will be restored to make way for accelerated payments. sureti aims to transform the restoration ecosystem with a geospatial-biased approach to job progress visibility, risk management, multi-party check… Show more sureti is a third-party fund control company that establishes payment rails from Insurance Carriers to certified Restoration Contractors. Founded in 2019, sureti removes the need for Mortgage Lenders to be listed on insurance claim checks, effectively taking on the risk that a property will be restored to make way for accelerated payments. sureti aims to transform the restoration ecosystem with a geospatial-biased approach to job progress visibility, risk management, multi-party check endorsement and better renewal outcomes for underwriters. Visit sureti.com to learn more. Show less

    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Chief Acquisition Officer | M&A Strategy | Business Scaling | Merger & Acquisition Expert
      • Mar 2019 - Present

      As President & Chief Acquisition Officer at ATI Restoration, I drive strategic leadership, revenue growth, and successful mergers and acquisitions (M&A) initiatives. Collaborating with the Board of Advisors, CEO, and Ownership, I establish long-range goals, strategies, and policies for ATI Restoration's market leadership. With expertise in financial impact analysis, I prioritize M&A activities to strengthen our competitive position and achieve profitable business expansion. Through… Show more As President & Chief Acquisition Officer at ATI Restoration, I drive strategic leadership, revenue growth, and successful mergers and acquisitions (M&A) initiatives. Collaborating with the Board of Advisors, CEO, and Ownership, I establish long-range goals, strategies, and policies for ATI Restoration's market leadership. With expertise in financial impact analysis, I prioritize M&A activities to strengthen our competitive position and achieve profitable business expansion. Through comprehensive market analysis, I identify and evaluate targeted M&A opportunities aligned with our growth objectives. Leading the end-to-end M&A process, I ensure seamless execution and coordination, assessing new geographies and service line extensions. Constantly monitoring industry trends and competitor moves, I position ATI Restoration strategically to capitalize on emerging opportunities. Culture is paramount in our acquisitions. I focus on identifying companies with a strong fit, fostering smooth integrations and a cohesive environment post-acquisition. Upholding our values and shared vision, I support long-term success. With a talented team of corporate development, marketing, finance, and M&A experts, I drive successful deal closures and optimize outcomes. Collaborating with external consultants, I ensure effective negotiation and strategic alignment. If you seek a results-driven executive experienced in strategic leadership, revenue growth, and M&A execution within the restoration industry, let's connect. Together, we can contribute to ATI Restoration's continued success. Keywords: President, Chief Acquisition Officer, ATI Restoration, Strategic Leadership, Revenue Growth, Mergers & Acquisitions, Market Analysis, Business Expansion.

    • Board Director | Family-Oriented Scaling | Customer Service in Challenging Times | Fun & Fulfillment
      • Jan 2018 - Present

      As a member of the Board of Directors at ATI Restoration, I will play a pivotal role in driving change, accelerating growth, and shaping the organization to become the leading restoration company in the US. We pride ourselves on maintaining our culture and fostering a family-friendly environment as we continue to expand and scale nationwide. Responsibilities: Regularly attend board meetings and important related meetings, actively contributing to discussions and decisions that… Show more As a member of the Board of Directors at ATI Restoration, I will play a pivotal role in driving change, accelerating growth, and shaping the organization to become the leading restoration company in the US. We pride ourselves on maintaining our culture and fostering a family-friendly environment as we continue to expand and scale nationwide. Responsibilities: Regularly attend board meetings and important related meetings, actively contributing to discussions and decisions that drive ATI Restoration's strategic direction. Make a serious commitment to actively participate in committee work, leveraging your expertise to support initiatives that propel growth and enhance operational excellence. Volunteer for assignments and demonstrate a strong sense of ownership by completing them thoroughly and within designated timelines. Stay informed about committee matters, ensuring you are well-prepared for meetings, and providing valuable input on minutes and reports to drive informed decision-making. Foster meaningful relationships with other committee members, working collaboratively to build consensus and create a positive working environment that aligns with ATI Restoration's culture. Actively participate in the committee's annual evaluation and planning efforts, contributing to the development of robust strategies that fuel ATI Restoration's growth and success. For nonprofit organizations, actively participate in fundraising efforts, leveraging my networks and resources to support ATI Restoration's financial sustainability. By embracing these responsibilities, I will have a significant impact on ATI Restoration's journey to become the premier restoration company in the US. As we strive for excellence, your dedication to driving change, fostering growth, and upholding our culture will shape our path forward as we continue to expand and scale across the nation.

    • Executive VP | Operational Excellence | Multi-Office Management | Growing the Southeast US
      • Jan 2012 - Feb 2019

      As the Executive Vice President at ATI Restoration, I play a critical role in driving the organization towards achieving its financial goals and ensuring operational excellence. My responsibilities encompass a wide range of key areas that directly contribute to the growth and success of the company. In this position, I am responsible for financial planning and management, including the preparation of budgets, financial forecasts, and business plans that support our financial objectives… Show more As the Executive Vice President at ATI Restoration, I play a critical role in driving the organization towards achieving its financial goals and ensuring operational excellence. My responsibilities encompass a wide range of key areas that directly contribute to the growth and success of the company. In this position, I am responsible for financial planning and management, including the preparation of budgets, financial forecasts, and business plans that support our financial objectives. Monitoring financial performance and implementing strategies to increase operating efficiency and profitability are also crucial aspects of my role. Business development and revenue generation are core components of my responsibilities. I leverage my expertise to develop and execute strategies that drive business growth, expand market share, and increase revenue. This involves identifying new business opportunities, forging strategic partnerships, and nurturing client relationships to fuel ongoing expansion. To ensure operational excellence, I oversee efficiency across all departments, streamlining processes, optimizing resource allocation, and driving optimal performance. By analyzing operational data and reports, I identify areas for improvement and implement strategies to enhance productivity. Additionally, I provide guidance and support to our Southwest Region, which includes Phoenix, Tucson, Flagstaff, Denver, Dallas, and Houston. Collaborating closely with regional teams, I drive growth, ensure consistency in operations, and address any challenges specific to the region. Cross-departmental collaboration is a key aspect of my role. Working closely with departments such as Building Consulting, Training and Education, Marketing, Business Development, and Managed Repair Programs, I align strategies, foster collaboration, and ensure we achieve our organizational objectives collectively.

    • Regional Manager | Growth Catalyst | Mastering Multiplicity | US-Wide Success Story
      • Jan 2008 - Dec 2011

      As a Regional Manager, I held full responsibility for overseeing all aspects of the business and projects in the surrounding counties. This encompassed direct management of operational, estimating, and sales activities to drive success and growth. When I relocated to Phoenix, AZ, my role expanded to encompass the management of both the Phoenix, AZ and San Bernardino, CA offices. Over time, I further extended my regional reach to include Dallas, TX. As the Regional Manager, my primary… Show more As a Regional Manager, I held full responsibility for overseeing all aspects of the business and projects in the surrounding counties. This encompassed direct management of operational, estimating, and sales activities to drive success and growth. When I relocated to Phoenix, AZ, my role expanded to encompass the management of both the Phoenix, AZ and San Bernardino, CA offices. Over time, I further extended my regional reach to include Dallas, TX. As the Regional Manager, my primary focus was to facilitate knowledge sharing among these offices, imparting effective business practices, competitive intelligence, business opportunities, leads, motivation, and guidance to help them achieve their goals and annual metrics. A crucial part of my role involved establishing and implementing operational practices tailored to each branch location. It was imperative to ensure smooth operations, compliance with marketing and sales strategies, and consistent achievement or surpassing of annual budget targets. Supporting local branch managers in areas such as recruitment, hiring, coordination of discipline, annual reviews, and store management was a key aspect of my responsibilities. Additionally, I closely monitored large loss projects across the region, ensuring their adherence to budgetary constraints and efficient execution. Beyond day-to-day operations, a significant portion of my time was dedicated to sales development and account management. To sustain the remarkable year-over-year growth of 15%-50%, I actively engaged with existing and prospective accounts, nurturing relationships, driving new business, and actively participating in the sales cycle. During my visits to various locations, I prioritized client development efforts and focused on long-term employee recruitment to attract and retain the most talented professionals in our industry.

    • Branch Manager at ATI Restoration | Operational Excellence | Team Leadership | Business Expansion
      • May 2003 - Dec 2007

      As the Branch Manager at ATI Restoration, I am responsible for overseeing all aspects of the business relating to our branch and projects located in the surrounding counties. With a focus on operational excellence, estimating accuracy, and driving sales, Being a new branch in an expansion market posed unique challenges, particularly in recruiting. We entered a market where clients were unfamiliar with our brand and service offerings. I dedicated a significant amount of time to… Show more As the Branch Manager at ATI Restoration, I am responsible for overseeing all aspects of the business relating to our branch and projects located in the surrounding counties. With a focus on operational excellence, estimating accuracy, and driving sales, Being a new branch in an expansion market posed unique challenges, particularly in recruiting. We entered a market where clients were unfamiliar with our brand and service offerings. I dedicated a significant amount of time to recruiting employees from competing companies and implementing targeted marketing strategies to familiarize local clients with our company. In this management role, it was an "all hands on deck" situation. I took on multiple responsibilities, including managing projects, directing operations, and supervising teams. Operating on a limited budget, I ensured efficient utilization of resources and leveraged support from our corporate office in Orange County and trusted subcontractors to successfully execute projects. This job has been the most fulfilling experience of my career, providing me with a comprehensive understanding of all aspects of the business and fostering self-sufficiency in the business world. During my tenure, I cultivated loyal client relationships that led to incredible job opportunities. One such opportunity resulted in a $30 million revenue-generating project, which remains the largest in the company's history, soon to be surpassed in 2018. What started as a small office of three people in 2003 has grown into a staff of over 150 individuals by 2006. Through our revenue-generating capabilities, strong relationships, and successful recruitment efforts, the branch has become highly profitable, consistently securing large-scale projects. As the manager, I focus on team development, training, and ultimately, hiring and mentoring my replacement. This allows me to replicate this successful concept in another market, driving continued growth and success elsewhere.

    • Project Director | Estimator | Xactimate Pro | Sales Strategist | Customer Service Guru
      • May 2001 - Apr 2003

      As a Project Director at ATI Restoration, I held a pivotal role in driving business growth through the generation of account business leveraging my strong relationships. My responsibilities encompassed estimating losses, negotiating claims, selling jobs to insured individuals, and facilitating effective communication and negotiation between insured parties, insurance companies, and other stakeholders. One of my core responsibilities was to oversee the entire project lifecycle. This… Show more As a Project Director at ATI Restoration, I held a pivotal role in driving business growth through the generation of account business leveraging my strong relationships. My responsibilities encompassed estimating losses, negotiating claims, selling jobs to insured individuals, and facilitating effective communication and negotiation between insured parties, insurance companies, and other stakeholders. One of my core responsibilities was to oversee the entire project lifecycle. This included estimating, bidding, obtaining subcontractor estimates, and inputting data into Xactimate. I diligently handled supplements and change orders, ensuring accurate and transparent communication with insured individuals regarding financial matters. Additionally, I played a central role in managing the managed repair program for our office, working closely with renowned insurance providers such as Allstate and USAA through programs like Alacrity and Contractor Connection. In addition to customer communications and project coordination, I actively participated in billing compilation, ensuring accuracy and timeliness. I managed project execution, effectively leveraging both in-house personnel and subcontractors to deliver high-quality results. Remarkably, I was entrusted with handling all of the company's service lines, including restoration, environmental, and construction. This demonstrated my ability to handle diverse projects and contributed to my comprehensive understanding of the industry. Building strong relationships and effective communication were key elements of my role. I closely collaborated with insurance companies, insurance adjusters, clients, customers, and all parties involved in claims. By establishing a good rapport with all stakeholders,

    • Business Development Manager Strategic Revenue Driver | Account Management & Sales
      • Aug 2000 - Apr 2001

      As a Business Development Manager (BDM), my primary focus was on engaging with clients and cultivating new business opportunities while nurturing existing accounts. I dedicated my time to building relationships with Facility Managers, Risk Managers, Independent Adjusters, Insurance Carriers, Insurance Brokers, and Insurance Agents. A significant part of my role involved developing, implementing, and maintaining the region's marketing plan. By establishing local and regional accounts and… Show more As a Business Development Manager (BDM), my primary focus was on engaging with clients and cultivating new business opportunities while nurturing existing accounts. I dedicated my time to building relationships with Facility Managers, Risk Managers, Independent Adjusters, Insurance Carriers, Insurance Brokers, and Insurance Agents. A significant part of my role involved developing, implementing, and maintaining the region's marketing plan. By establishing local and regional accounts and fostering strong relationships, I generated business not only for the local office but also for other offices within the organization. My extensive network included adjusters, general adjusters, risk managers, facilities directors, property managers, end users, contractors, and insurance companies. Supporting the organization's growth and visibility, I actively participated in local trade organizations and trade shows such as Building Owners and Managers Association International (BOMA), International Facility Management Association (IFMA), The Risk Management Society (RIMS), Southern California Claims Association (SCCA), and the Property & Liability Resource Bureau (PLRB), among others. During these events, I represented the brand, showcasing our services, and engaged in networking activities to expand our reach. Delivering exceptional customer service was always a priority. Additionally, I played a key role in the development of an online social media campaign and strategy for the organization. I actively contributed to the implementation and evolution of our website, ensuring it effectively represented our brand and facilitated client engagement. As a Business Development Manager, I thrived on building and maintaining relationships, driving business growth, and promoting the organization through targeted marketing efforts.

    • Project Manager | Operations Specialist | Construction Expert | Customer Service Champion
      • Jan 1999 - Jul 2000

      As a Project Manager within our Construction Division, I took charge of effectively supervising carpentry and structural work across residential, industrial, and commercial buildings. My responsibilities encompassed a wide range of activities, including reading plans or instructions, overseeing finish carpentry, framing, crown molding installation, board-up installations, window/door casings and baseboards installations, fixture and hardware installations, and ensuring the accuracy of completed… Show more As a Project Manager within our Construction Division, I took charge of effectively supervising carpentry and structural work across residential, industrial, and commercial buildings. My responsibilities encompassed a wide range of activities, including reading plans or instructions, overseeing finish carpentry, framing, crown molding installation, board-up installations, window/door casings and baseboards installations, fixture and hardware installations, and ensuring the accuracy of completed work. Simultaneously, I managed a diverse portfolio of 10-30 construction projects at various stages of completion. These projects involved a combination of in-house carpenters and subcontractors. As the dedicated project manager, I assumed complete responsibility for meeting with clients, setting project schedules, establishing budgets, and aligning customer expectations. It was my duty to flawlessly execute the strategic plan. Depending on the scale of each project, I coordinated the utilization of our in-house construction carpenters or outsourced the work to our pre-approved network of subcontractors. Regardless of the approach, I remained the sole point of contact for clients, providing daily communication to ensure projects were completed on time and within budget. I also facilitated all material selections by the clients and conducted the final job walk and certificate of completion.

    • Carpenter | Construction and Repair Guru | Restoring Spaces to their Former Glory"
      • Jan 1998 - Dec 1998

      As a Carpenter, my primary role revolved around handling construction repairs for residential and commercial buildings following damages. Working collaboratively with a team of skilled carpenters, I addressed a wide range of damages, from cosmetic repairs to structural repairs, with a particular emphasis on cosmetic and smaller-scale jobs. A significant aspect of my work involved meticulously following Xactimate scopes, plans, and blueprints to meet the specific needs and preferences of… Show more As a Carpenter, my primary role revolved around handling construction repairs for residential and commercial buildings following damages. Working collaboratively with a team of skilled carpenters, I addressed a wide range of damages, from cosmetic repairs to structural repairs, with a particular emphasis on cosmetic and smaller-scale jobs. A significant aspect of my work involved meticulously following Xactimate scopes, plans, and blueprints to meet the specific needs and preferences of our clients. The scope of my carpentry work encompassed various tasks such as drywall installation, carpentry, millwork, door and trim work, painting, and cabinetry box replacement. Utilizing a combination of power tools and hand tools, I skillfully installed structures and fixtures, including windows and molding, to achieve precise and high-quality results. My carpentry expertise extended to measuring, cutting, and shaping wood, plastic, and other materials to fit the specific requirements of each project. Additionally, I skillfully constructed building frameworks, including walls, floors, and door frames, ensuring sturdy and durable structures. Throughout my carpentry career, I consistently prioritized attention to detail, precision, and craftsmanship in all my work. By combining technical expertise with a keen eye for design and functionality, I contributed to the successful restoration and repair of residential and commercial properties.

    • Supervisor | Emergency Restoration Guru | Helping Homeowners & Businesses
      • Dec 1996 - Dec 1997

      My primary responsibility was to oversee and supervise crew members performing contents and emergency services projects. I played a crucial role in job set-up, ensuring quality control, maintaining safety standards, and delivering an exceptional customer experience. My duties encompassed a wide range of tasks, including on-site crew monitoring, customer relations, adherence to company policies and procedures, completion of daily field paperwork, conducting tailgate safety meetings… Show more My primary responsibility was to oversee and supervise crew members performing contents and emergency services projects. I played a crucial role in job set-up, ensuring quality control, maintaining safety standards, and delivering an exceptional customer experience. My duties encompassed a wide range of tasks, including on-site crew monitoring, customer relations, adherence to company policies and procedures, completion of daily field paperwork, conducting tailgate safety meetings, conducting moisture readings and mapping, inventory control, material acquisition, equipment monitoring, equipment testing, and placement. In the contents division, we performed on-location cleaning following fire and smoke damage, as well as pack-out, pack-in, and inventory services. As the supervisor, it was my responsibility to monitor, evaluate, assist, and support my team in delivering these services efficiently and to the satisfaction of our clients. This included overseeing tasks such as cleaning, smoke odor control, deodorization, equipment setup, furniture moving, packing of boxes, and inventory management. In the emergency services division, we provided water damage clean-up, board-up, roof tarping, and dehumidification services. As the supervisor, I ensured the timely completion of these services within the allocated budget, while meeting the expectations of our clients. This involved tasks like roof tarping, board-ups on windows and doors, installation of fans and dehumidifiers, water extraction, and removal of building materials following water damage claims. In summary, as a Restoration Supervisor, I played a crucial role in overseeing contents and emergency services projects, ensuring job completion within the set timelines, budgets, and client satisfaction. With a focus on quality, safety, and customer experience, I successfully led and supported my team in delivering exceptional restoration services.

    • Technician | Fire & Water Restoration Pro | Mold Remediation Expert
      • Nov 1994 - Nov 1996

      As a Restoration Technician, I fulfilled a pivotal role in performing contents and emergency services projects under the supervision of a Restoration Supervisor. With a focus on job set-up, quality control, safety, and customer satisfaction, I contributed to the efficient and effective execution of restoration tasks. My responsibilities encompassed various on-site activities, including carrying out assigned tasks, maintaining excellent customer relations, adhering to company policies and… Show more As a Restoration Technician, I fulfilled a pivotal role in performing contents and emergency services projects under the supervision of a Restoration Supervisor. With a focus on job set-up, quality control, safety, and customer satisfaction, I contributed to the efficient and effective execution of restoration tasks. My responsibilities encompassed various on-site activities, including carrying out assigned tasks, maintaining excellent customer relations, adhering to company policies and procedures, completing necessary field paperwork, participating in tailgate safety meetings, conducting moisture readings and mapping, managing inventory, acquiring materials, and monitoring and testing equipment placement. Within the contents division, I actively participated in on-location cleaning following fire and smoke damage. Additionally, I assisted in pack-out, pack-in, and inventory tasks. Under the guidance of the Restoration Supervisor, I ensured that these services were performed accurately and efficiently, meeting the project's timelines, budget, and the client's satisfaction. This involved executing tasks such as cleaning, smoke odor control, deodorization, equipment setup, furniture moving, packing of boxes, and inventory management. In the emergency services division, I contributed to water damage clean-up, board-up, roof tarping, and dehumidification services. Working alongside the Restoration Supervisor, I assisted in tasks such as roof tarping, board-ups on windows and doors, installation of fans and dehumidifiers, water extraction, and removal of building materials in response to water damage claims. It was my responsibility to ensure that these tasks were carried out efficiently, meeting the project's requirements and the client's expectations.

Education

  • Southern Methodist University - Cox School of Business
    Bachelor's Degree, Business
    1997 - 2001
  • Northwestern University
    Governing Family Enterprises, Business Administration and Management, General
    2018 - 2018
  • Villa Park High School
    High School, High School
    1993 - 1997

Community

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