Experience

ONBoard Solutions Pty Ltd

• Australia
• Wholesale
• 1 - 100 Employee

• Field Services Engineer

  • Jan 2022 - Present

  - Serving a variety of major customers including Defence companies. - Installing, servicing, and troubleshooting different type of Machines including Medical. - Servicing SMT Machines (Surface Mount Technology). - Routine preventative and breakdown maintenance. - Carrying out operator and technical training at customers sites. - Demoing new devices for potential new customers. - Reaching out for new suppliers to provide machines for our clients. - Recommending the purchase of services or spare parts to customers.



Konica Minolta Australia

• Australia
• IT Services and IT Consulting
• 300 - 400 Employee

• Client Service Officer

  • Oct 2019 - Jan 2022

  ✓ Working on SAP (CRM, PRD 400) ✓ Running reports for and crediting customers. ✓ Orders, Contracts and Invoices Management. ✓ Providing technical support for customers. ✓ Contract management. ✓ Conduct problem solving and troubleshooting. ✓ Providing accurate information whilst delivering a high level of customer service support. ✓ Customer service through phone, E-mails and ticketing system. ✓ Maintaining a high level of professional customer support for major customers such as government departments including department of Defence.



Smart Technology Solutions سمارت لتقنية المعلومات

• Field Services Engineer

  • May 2016 - Jan 2018

  ✓ Technical support. ✓ Regular Sites check-up for different clients. ✓ Installation of equipment including Computers, Printers, routers & switches (CISCO). ✓ Maintenance of equipment on-site. ✓ Customer service through the phone, E-mail, and face to face. ✓ Remote support. ✓ Conduct problem solving and troubleshooting. ✓ Resolving client issues through the ticketing system Connectwise. ✓ Windows and Mac operating systems general support. ✓ Technical support. ✓ Regular Sites check-up for different clients. ✓ Installation of equipment including Computers, Printers, routers & switches (CISCO). ✓ Maintenance of equipment on-site. ✓ Customer service through the phone, E-mail, and face to face. ✓ Remote support. ✓ Conduct problem solving and troubleshooting. ✓ Resolving client issues through the ticketing system Connectwise. ✓ Windows and Mac operating systems general support.