Experience

SERV

• Australia
• Information Technology & Services
• 1 - 100 Employee

• Application Analyst

  • May 2023 - Present

  Melbourne, Victoria, Australia



Openpay

• Australia
• Financial Services
• 1 - 100 Employee

• Application Analyst

  • May 2021 - May 2023

  Melbourne, Victoria, Australia



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Application Support Analyst

  • Aug 2014 - Jun 2018

  Pune, Maharashtra, India • Communicate application problems and issues to key stakeholders, including management, development teams, and end-users • Engagement with business and technology stakeholders (domestic & international), and reporting to senior executives throughout the project cycle using Agile framework • Elicit requirements and performance analysis for the migration of legacy servers to the cloud; documenting as-is, ensuring deliverables delivered comply to the quality and governance… Show more • Communicate application problems and issues to key stakeholders, including management, development teams, and end-users • Engagement with business and technology stakeholders (domestic & international), and reporting to senior executives throughout the project cycle using Agile framework • Elicit requirements and performance analysis for the migration of legacy servers to the cloud; documenting as-is, ensuring deliverables delivered comply to the quality and governance standards • Prepare test plans, cases, assist in the execution of tests and troubleshoot the defects • Evaluation of business processes, anticipating requirements, uncovering areas for improvement, and implementing solutions • Author process documents for Change Management, Problem Management, Release Management, Disaster Recovery, and Backout Plans for rollback • Support and integrate multiple applications and projects running on PaaS and SaaS • Execute SQL queries and procedures for data analysis & extraction for various projects • Troubleshoot and resolve time and mission-critical incidents and issues, as well as to ensure that incidents are kept to a minimum during the implementation of changes using ITIL framework • Provide On-call support, daily monitoring and maintenance of servers, control M batch and applications • Attend crisis calls and provide Major Incident Report updates to senior management • Develop and maintain program code to meet functional and technical specifications • Facilitate engagement in planning, analysis, design, build, test and deployment for application support and maintenance projects across UAT, SIT, Release Certification and Production • Conduct presentations, mentoring and training sessions to teams on the processes, deployment and configuration of supported applications Show less