Experience

Etrack IT Solutions LLC

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service & Front Office Executive

  • Oct 2017 - Present

  • Manage incoming calls • Staff co-ordination for work • Keep records of customer interactions, process customer accounts and file documents • Resolve customer complaints via phone, email, mail or social media • Maintain financial accounts by processing customer adjustments • Manage incoming calls • Staff co-ordination for work • Keep records of customer interactions, process customer accounts and file documents • Resolve customer complaints via phone, email, mail or social media • Maintain financial accounts by processing customer adjustments



Air India SATS Airport Services Private Limited (AISATS)

• India
• Airlines and Aviation
• 700 & Above Employee

• Cargo Agent

  • Aug 2015 - Oct 2017

  - Routes inbound and outbound air freight shipments - Estimate weight of items and prepare cost of shipment based on rate tables and using appropriate weighing equipment - Used CoSys software to prepare bills, collect payments and issue refunds on investigated billing issues - Routes inbound and outbound air freight shipments - Estimate weight of items and prepare cost of shipment based on rate tables and using appropriate weighing equipment - Used CoSys software to prepare bills, collect payments and issue refunds on investigated billing issues



Air Pegasus

• Airlines and Aviation
• 1 - 100 Employee

• Airline Security

  • Aug 2014 - Jul 2015

  - Carrying out patrols in airports - Resolving inquiries from passengers - Using Metal detectors and X-ray devices - Assisting with emergency situations - Inspecting passengers - Carrying out patrols in airports - Resolving inquiries from passengers - Using Metal detectors and X-ray devices - Assisting with emergency situations - Inspecting passengers



Travel Retail Services Private Limited

• India
• Retail
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2014 - Jul 2014

  - Identifying new opportunities - Liaising with customers - Processing customer orders - Supporting sales and development departments - Dealing with adjustments - Escalating any complaints - Updating database - Identifying new opportunities - Liaising with customers - Processing customer orders - Supporting sales and development departments - Dealing with adjustments - Escalating any complaints - Updating database