Andrew Thibideau
Manager of Customer Strategy and Operations at Citrine Informatics- Claim this Profile
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Bio
Blake Choisnet
Andrew has a unique strength in creative problem solving, using his creativity to address challenges most turn a blind eye toward. While we worked together Andrew used these skills to fix issues that team members (or leadership) thought were too difficult to fix or too politically volatile. Andrew uses outside-the-box problem solving to take "can't change it, that's how it's always been done" and leads a team to turn it into "We had no idea that was possible." I admire the way he sees customer and employee success not as mutually exclusive, but as mutually beneficial and achievable. Most of all (even above his passion for eating tacos), Andrew is fun to work with and cultivates a culture of laughter and gratitude. The most fun times I've had at National Instruments have been found working through challenging problems with Andrew having fun while doing it.
Blake Choisnet
Andrew has a unique strength in creative problem solving, using his creativity to address challenges most turn a blind eye toward. While we worked together Andrew used these skills to fix issues that team members (or leadership) thought were too difficult to fix or too politically volatile. Andrew uses outside-the-box problem solving to take "can't change it, that's how it's always been done" and leads a team to turn it into "We had no idea that was possible." I admire the way he sees customer and employee success not as mutually exclusive, but as mutually beneficial and achievable. Most of all (even above his passion for eating tacos), Andrew is fun to work with and cultivates a culture of laughter and gratitude. The most fun times I've had at National Instruments have been found working through challenging problems with Andrew having fun while doing it.
Blake Choisnet
Andrew has a unique strength in creative problem solving, using his creativity to address challenges most turn a blind eye toward. While we worked together Andrew used these skills to fix issues that team members (or leadership) thought were too difficult to fix or too politically volatile. Andrew uses outside-the-box problem solving to take "can't change it, that's how it's always been done" and leads a team to turn it into "We had no idea that was possible." I admire the way he sees customer and employee success not as mutually exclusive, but as mutually beneficial and achievable. Most of all (even above his passion for eating tacos), Andrew is fun to work with and cultivates a culture of laughter and gratitude. The most fun times I've had at National Instruments have been found working through challenging problems with Andrew having fun while doing it.
Blake Choisnet
Andrew has a unique strength in creative problem solving, using his creativity to address challenges most turn a blind eye toward. While we worked together Andrew used these skills to fix issues that team members (or leadership) thought were too difficult to fix or too politically volatile. Andrew uses outside-the-box problem solving to take "can't change it, that's how it's always been done" and leads a team to turn it into "We had no idea that was possible." I admire the way he sees customer and employee success not as mutually exclusive, but as mutually beneficial and achievable. Most of all (even above his passion for eating tacos), Andrew is fun to work with and cultivates a culture of laughter and gratitude. The most fun times I've had at National Instruments have been found working through challenging problems with Andrew having fun while doing it.
Credentials
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Automation Pro I Certificate
WorkatoJan, 2022- Sep, 2024
Experience
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Citrine Informatics
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United States
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Software Development
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1 - 100 Employee
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Manager of Customer Strategy and Operations
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Jul 2022 - Present
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Kizen
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Chile
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Information Technology & Services
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Operations Manager
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Jan 2022 - Jul 2022
- Align operational outcomes to support Sales and Revenue strategy - Implement, audit, and evolve the Sales process across the sales tech stack - Automate the Sales Process to reduce time spent on operational tasks and eliminate manual errors - Assist with operational portions of the sales process (lead sourcing, contract generation, deal desk reviews, billing setup, etc) - Run and automate key metric reports for Sales and Executive Leadership - Maintain and evolve the sales tech stack as needed to ensure technologies enable and enhance the necessary workflows.
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National Instruments
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Retail Office Equipment
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Senior Program Manager - Support
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Feb 2017 - Jan 2022
Designing cross functional customer support and success strategies. Guiding our global support teams through a digital, customer-centric, outcomes-focused transformation. Chief focus areas include: - designing processes and tools to enable our adoption of new CRM technologies- defining support policies for newly released products and systems- piloting advanced support data analytics- knowledge centered service (KCS)Ultimately, finding newer and better ways to help our people help people!
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Technical Operations Manager
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Sep 2015 - Feb 2017
Monitoring, reporting, and taking action on technical support trends to impact key performance indicators. Influencing the training and development strategy for customer support engineers.Continuously improving workforce planning and processes.Coordinating with external department leaders to improve support collaboration and escalation processes for difficult technical issues. Mentoring subject-matter experts in the department to ensure an adequate and sustainable internal technical expertise pipeline.Collaborating with Team Leaders and Managers on department topics.
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Team Manager
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Apr 2014 - Aug 2015
Team Manager for the engineer onboarding group in Applications Engineering.Influencing the training and development plans for engineer new-hires.Coordinating the daily tasks for and developing the careers of 3 Team Leaders on the onboarding team. Ideating and coordinating execution of onboarding team initiatives.Setting department direction and goals each quarter with other Team Managers. Recruiting and interviewing new employees from colleges across North America.
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Team Lead
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Jul 2013 - Mar 2014
Leading a group of Applications Engineers as they offer specialized support and guidance to NI customers using our Reconfigurable IO, Embedded, and Control products.Coaching them and developing their careers as they grow within my team and at NI. Collaborating with the leadership on department topics. Ideating and driving initiatives to improve team and department performance alongside customer experience.
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Applications Engineer
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Sep 2012 - Jun 2013
Offering technical support, application architecture advice, and general expertise to customers, students, and researchers using products to solve their engineering challenges.
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Education
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2008 - 2012
University of Michigan
Bachelor of Science (B.S.), Electrical and Electronics Engineering -
2008 - 2012
University of Michigan
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
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