Experience

TransEra Solutions

• South Africa
• Human Resources Services
• 1 - 100 Employee

• Founder and Managing Director

  • Jan 2021 - Present



Equity Insights Recruitment Solutions

• South Africa
• Staffing and Recruiting

• Co-Founder and Managing Partner

  • Feb 2016 - Present

  Managing Partner ▪ As Managing Partner, co-develops Equity Insights Recruitment go-to-market and business strategy ▪ Co-develops, plan and direct Equity Insights critical path to achieve agreed targets and standards ▪ Report to Stakeholders and the Board on Equity Insight’s commercial plan and performance▪ Drive Brand Equity Strategy ▪ Business and Brand Development▪ Formulate Social and Digital Media StrategiesNew Business Development and Enterprise Development▪ Identify and maximise new business opportunities▪ Map and network with C-suite contacts to develop strategically important relationships▪ Initiate and develop new and innovative client development vehicles▪ Initiate and lead new client pitches and major account opportunities▪ Accountable for tender department and the management and growth of all SLA business nationally ▪ Conclude contracts/SLA’s, monitor services delivery performance within LOA▪ Develop and measure all aspects related to customer relationship ▪ Present service offerings to current and potential clients ▪ Secure new business regionally and nationally ▪ Establish, implement and drive on-going marketing campaign plans which include networking platforms and social media – LinkedIn, Facebook, Twitter and Instagram▪ Monitor progress, revenue and margin achievement ▪ Lead Employer Branding Initiatives▪ Actively blog and create industry engaging content ▪ Highly proactive in the area of social media to create brand awareness▪ Identify and attend all relevant industry events and networking opportunitiesRecruitment▪ Act as a primary day-to-day relationship holder with a portfolio of current and prospective clients▪ Executive Search and Head Hunting▪ Design Job Descriptions▪ Advertise live vacancies on job portals and company social media platforms▪ Conduct Interviews (Video & Face-to-Face)▪ Talent Management/Labour Broking (Contract Staff)Coaching: Provide unique bespoke training to individuals and groups



Cold Press Media

• South Africa
• Book and Periodical Publishing
• 1 - 100 Employee

• Business Development Manager and Marketing Strategist

  • Sep 2015 - Jan 2016

  ▪ Reported to the Managing Director ▪ Sold prime pages for companies primarily in the financial sector into a Source Book with a comprehensive digital package on several campaigns namely, Financial Mail, HR & Skills▪ Daily sales forecast▪ Maximize sales revenue▪ Digital selling SEO, Social Media, Press Room Facilities▪ Selling across print and digital platforms to SMME and the Corporate Market nationally▪ Meetings with prospective clients only senior decision makers of mid to blue chip companies▪ Client Prospecting nationally▪ Objection handling and closing sales▪ Research and development sourcing leads on linked in and other platforms to reach decision makers and increase sales conversions▪ Conducting impact sessions▪ Sales achieved since employment in revenue +R300 000 within the period of my employment▪ Sourcing of high quality leads on LinkedIn to reach senior decision makers and increase sales conversions▪ Interacting with clients on various social media platforms resulting in more concrete and personal relationship



Network Sunday

• United Kingdom
• Marketing Services
• 1 - 100 Employee

• Social Selling Manager

  • Oct 2013 - Jul 2015

  Network Sunday’s 'Elite Networker' social business development system is designed for senior Business to Business (B2B) professionals responsible for new revenue generation.Our clients promote high value products or services with strong market demand and propositions which can be differentiated from the competition. We evaluate the marketability of its prospective clients’ propositions via a detailed consultation process, only taking on companies we believe we can help.I was part of the account management team, where I guide our clients’ campaigns and help them derive maximum value from their relationship with Network Sunday. I helped grow and was a part of the Network Sunday social selling team, where I connected my clients with their future business, using the power of LinkedIn and other digital platforms▪ Reported to Operations Manager – South Africa ▪ Serviced clients in the UK (B2B Sales) ▪ Helped facilitate a rapidly expanding and varied client portfolio ▪ Researching ideal connections to approach▪ Designing messages based on job function and market relevance▪ Heading up LinkedIn profile enhancements▪ Tracking inbound LinkedIn activity daily▪ Presenting suitable warmed up prospects to client sales teams



Global Africa Network Media (Pty) Ltd.

• South Africa
• Book and Periodical Publishing
• 1 - 100 Employee

• Sales Researcher

  • Jul 2013 - Sep 2013

  ▪ Provided rapid and effective service to all members (internally and externally)▪ Worked closely with the Sales Department to ensure and verify the accuracy of member information was being captured into the data▪ Collaborated with the Sales Support Unit to ensure that all changes to member records have been accounted for and reviewed▪ Captured data on new members and provided insight on member feedback and needs when necessary▪ Further provided member content (e.g. welcome email) when members were being on-boarded▪ Responded to member queries (email/telephonic)▪ Performed the essential functions of the position and other related ad-duties as required



Prima Secure

• South Africa
• Computer and Network Security
• 1 - 100 Employee

• Online Security Specialist (Sales Division)

  • Dec 2011 - Jan 2013

  ▪ Reported to Sales Director who was based in Switzerland ▪ Serviced clients in the banking sectors in East and West Africa ▪ Contacted new businesses via telephone and email to generate interest and/or convert to sales▪ Achieved set increasing monthly sales targets▪ Converted incoming web-based business leads into sales▪ Created and supported web-based marketing campaigns▪ Assisted in retaining existing customers by ensuring renewals were kept up to date▪ Provided pre-sales support to prospects and customers via live web chat, email, and telephone▪ Carried out lead generation and data mining, including building lead list and qualification of leads to varying levels▪ Assisted further with general administrative support to the marketing and sales team when required



Shell

• United Kingdom
• Oil and Gas
• 700 & Above Employee

• Customer Service Professional

  • Feb 2010 - Nov 2011

  Reported to the Divisional Team LeaderWas part of the team that serviced the Canadian retail market (i.e. Costco, Walmart etc.)Used GSAP (SAP) application to process customer orders, track order status, retrieve documents for billing and invoices, run day-to-day reportsHandled inbound service calls from Canadian clientele using prescribed telephone etiquetteIdentified customer need regarding Lubes and Car Care Provide first time resolution on order placement, order inquiry, order amendments and cancellations, price quotes and price inquiries, and stock inquiriesProactively kept the customer(s) informed until queries have been resolved where first time (i.e. on-line) resolution was not achievedMaintained CRM (SAP) system: log all customer related processes (inbound, outbound and telemarketing) and action points, and referred logged processes where appropriate Made outbound telemarketing calls as per competency requirements for designated campaignsHandled customer complaints and disputes, Claims and refunds Run daily reports and troubleshoot errors



Speakup Communications

• Customer Service Representative/Pitboss

  • 2008 - 2010

  We serviced online gaming customers in the USA, South America, Australia, New Zealand, Europe and certain parts of AsiaManaged a team of 7 multi-lingual agents that comprised of French, English and TurkishAssigned duties to respective agents in order to ensure efficient functioning of the teamWas also responsible for assisting in training new agents in basic customer service and on-boarding new agentsEnsured that the team adhered to the scheduleEnsured team productivity, quality and compliance to company policies and proceduresAssisted agents in problem solving of customer queries and handling of escalationsLogged agent leave requests; sick days, etc on the company HR toolAd-hoc duties as Risk Agent : Evaluated and monitor clients via transactional screening Did full assessment of all player accounts, including transactionsSent appropriate requests for documentation to players whenever required Reviewed documents (Government Issued ID/Passport, Utility Bill, credit card copies) for legitimacyDid daily reports and recorded clients that did not meet legitimacy standardsChecked all account information using internal control reviews and recorded comprehensive detailsAchievement: Promoted to PITBOSS (TEAMLEADER) position from May 2009 till 31st January 2010

• Senior Customer Service Representative

  • Jun 2006 - Dec 2007

  Handled inbound calls/emails/chats with the internationally based players/clients according to company standardsMade record keeping of welcome calls and escalations as described through the escalations data baseHandled shift reports with regards to testing of phone lines/email accountsLogged all incoming and outgoing telephonic calls/mails/chats with detailed notes on relevant data basesConducted researches on customer accounts registered on company networksCompleted routine administration as well as ad hoc related tasks assigned during shiftsMade sure that I stayed abreast with changes in systems/procedures and informationConducted Risk and Fraud investigations on customer accounts and verification documents (i.e. Identity Doc/Passport, Utility Bill; Credit Card Copies) prior to processing the online payments or large sum e-wallet or credit card deposits onlineMonitored play of customers in casino and poker tables online for any possible fraudulent activities (such as chip dumping, embezzlement etc)



Real People Home Finance

• South Africa
• Financial Services
• 300 - 400 Employee

• Personal Loan Consultant

  • Jun 2008 - Dec 2008

  Reported to the Sales Manager Handled and processed telephonic/online loan applications Was responsible for sending and retrieving information to/from clients via fax and e-mailProcessed loan applications, document (Payslip/ID/Bank statement/Utility Bill) verification, credit check on ITCCaptured applications, created quotes and any linking requiredFollowed up on calls made to clients on previous days Ensured that I met monthly sales targetsDid bad debt collection



Ongame Network

• Customer Service Sales Representative

  • Jan 2005 - May 2006

  Reported to Team Leader Worked rotational shifts providing customer service to global online gaming customers in countries such as i.e. USA, South America, Europe, Australia, New Zealand, etc.Demonstrated excellence in customer service and sales by achieving specified performance standardsContributed to the continuous improvement of contact centre operationsDealt with problems and issues, gathered information to establish the facts and used my judgement and experience to arrive to solutions pertaining customer queriesDelivered a high level of customer service and sales by handling customer contacts (telephone calls, web chat and email) as directed in a focussed and efficient mannerUp-sold to customers additional products/services where deemed necessaryEnsured that I maintained a high level of knowledge of On Game products and services using the computer system and printed material



Mindpearl

• South Africa
• Outsourcing/Offshoring
• 500 - 600 Employee

• Senior Customer Service Representative

  • 2005 - 2006

  Demonstrated excellence in customer service and sales by achieving specified performance standardsContributed to the continuous improvement of contact center operationsDealt with problems and issues, gathered information to establish the facts and used my judgement and experience to arrive to solutions pertaining customer queriesDelivered a high level of customer service and sales by handling customer contacts (telephone calls, web chat and email) as directed in a focused and efficient mannerUp-sold to customers additional products/services were deemed necessaryEnsured that I maintained a high level of knowledge of On Game products and services using the computer system and printed material

• CSP

  • 2005 - 2006