Food And Beverage Supervisor

• 2018 - Present

Food & Beverage and Meetings & Events Supervisor

• Jun 2016 - Jun 2017

- Execute outlet operations including food and beverage promotions, customer service and inventories.- Attend to customer complaints or issues, resolving matters as expediently as possible.- Lead the Front of the House staff in training the following: Restaurant & Bar as well as Meetings & Events standards, Grooming Standards, Health and Safety Regulations, Fire and Safety Regulations, beverage service and customer service.- Assist F&B Management in monitoring labor, inventory and Food Handlers.- Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, adminidter payrolls and benefits, interviewing, training and mentoring of staff.- Maintain Restaurant inventory, cleanliness, food rotation and menu consistency and upselling strategies- Maintain policies and procedures. Adhere to HACCP, and alcoholic beverage commission guidelines.- Provide assistance to the F&B Management in all menu preparations, kitchen rules, service, standards, cleanliness and inventory controls for F&B.- Work with Reservations to ensure the successful coordination of meal tours and a high quality product; suggesting the acquisition of equipment related to the F&B department; and maintain the current equipment in inventory.- Update the Specials menu board daily and changing during meal periods.- Responsible for training shift leaders for their responsibilities during all meal periods and events.- Brief and de-brief associates recognising good performance and areas of improvement.- Maintain healthy inter-departmental relationships.

Assistant Manager

• Sep 2015 - Jun 2016

- Stocking and ordering supplies - Scheduling weekly rotas, adminidter payrolls and benefits, interviewing, training and mentoring of staff.- Ensuring a professional attitude and proper business attire when on property, ready to meet or service a client any time.- Ensuring that guests receive high quality service.- Welcoming and greeting guests and seating them in a timely and efficiently manner.- Updating the Specials menu board daily and changing during meal periods.- Maintaining healthy inter-team relationships.- Maintaining a clean and tidy bar area.- Organising samples Events to advertise our menu.

Food and Beverage Manager

• Mar 2015 - Sep 2015

- Welcoming and greeting guests and seating them in a timely and efficiently manner.- Ensuring that guests receive high quality service.- Responsible for staff training and development.- Optimising the food & beverage supply chain and the use made of raw materials.- Insuring health and food safety regulations.- Maintains the highest level of sanitation throughout all food and beverage areas as prescribed by USPH. - Responsible for overseeing all scheduling within the department.- Assuring bar inventory for functions, including opening and closing inventories.- Ensuring a professional attitude and proper business attire when on property, ready to meet or service a client any time.- Quality of Food & Beverage services and department phone handling.- Report any deficiencies in equipment and facilities.- Reviews and preparing performance evaluations of all his department heads as well as approving all evaluations submitted by his department heads for F&B employees as per company´s instructions.

Hotel Bar Assistant Manager and Customer Service

• May 2014 - Nov 2014

- Ensuring that guests were welcomed and greeted in a timely andefficient manner.- Preparing, managing and serving beverages in the hotel’s various barsand other functions such as weddings, private parties and conferences.- Completing customer payment transactions in accordance with cash anddebit/credit card procedures.- Maintaining a clean and tidy bar area. - Ensuring that guests were welcomed and greeted in a timely andefficient manner.- Preparing, managing and serving beverages in the hotel’s various barsand other functions such as weddings, private parties and conferences.- Completing customer payment transactions in accordance with cash anddebit/credit card procedures.- Maintaining a clean and tidy bar area.

Hotel Receptionist & Front Desk Telephone Operator

• Apr 2013 - Oct 2013

- Appropriately welcoming arriving guests, dealing with queries andproviding specific information about the guests’ stay and hotel policy.- Managing guest check-in/ checkout and frequently up-selling guestrooms during their arrival.- Dealing with and resolving effectively guest requests and complains in afriendly and non-confrontational manner, striving to exceed guestexpectations where possible.- Up-selling relevant add-ons, like, car rentals, excursions, currencyexchange, etc.- Responding to all face-to-face, phone and email enquiries promptly,courteously and professionally.- Filing, photocopying, switchboard and general administrative duties.- Scheduling meetings and appointments, taking and delivering messagesand other secretarial duties.- Maintaining a neat, tidy and pleasant appearance of the reception area.

International Travel Consultant

• Apr 2012 - Sep 2012

- Researching travel options & presenting the best deals in terms ofrequirements.- Searching and booking flight tickets and hotel rooms in Greece andabroad.- Upgrading the Company web site on a daily basis.- Organising and managing package tours in Greece.- Creating leaflets and booklets of trips and excursions using Photoshop.- Keeping up to date with local accommodation, places to visit, activitiesand events. - Researching travel options & presenting the best deals in terms ofrequirements.- Searching and booking flight tickets and hotel rooms in Greece andabroad.- Upgrading the Company web site on a daily basis.- Organising and managing package tours in Greece.- Creating leaflets and booklets of trips and excursions using Photoshop.- Keeping up to date with local accommodation, places to visit, activitiesand events.