Experience

Royal Saray Resort managed by Accor

• Bahrain
• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Apr 2023 - Present



Accor

• France
• Hospitality
• 700 & Above Employee

• Receptionist

  • Sep 2022 - Dec 2022

  The Living Adventure managed by Accor:- • Register and process check-in for all arrivals. • Handle guest checkouts efficiently and professionally. • Update guest information on the computer after a complete check-in. • Fulfill guest requests and liaise with the department concerned to ensure immediate follow-up. • Handle guest room keys and ensure effective control for guest security. • Report any unusual occurrences or requests to the department head. • Be aware of the project's Accident Prevention Policies. • Ensure the cleanliness and neatness of the front office area. • Ensures that all guests are greeted on arrival & departure. • Review logbooks to verify outstanding and follow-up pending. • Identify any special assignment for the day. • Check your property situation, occupancy, groups, etc. • At the end of the shift or the day, to communicate all information that the next shift has to know for a well running of the operations. • Prepare for daily arrivals in terms of room allocations and special guest requests. • Co-ordinate with colleagues whenever necessary regarding operational concerns. • Be familiar with the operational procedures. • Participate in regular meetings and briefings as scheduled. • Participate in any scheduled training and development programs that may improve personal or departmental standards. Show less



yallacompare

• United Arab Emirates
• Insurance
• 1 - 100 Employee

• Insurance Advisor

  • Aug 2021 - Oct 2021

  •Develops base for long-term sources of clients by using referrals, occupational, and special-interest groups to compile lists of prospects. • Approaches potential clients by utilizing mailings and phone solicitation • Determines clients' particular needs and financial situations by scheduling fact-finding appointments; determining extent of present coverage and investments; ascertaining long-term goals. • Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation. • Obtains underwriting approval by completing application for coverage. • Completes coverage by delivering policy; planning future follow-up and evaluations of needs. • Provides continuing service by providing direct deposit forms; processing changes in beneficiary. • Enhances insurance agency reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less



The Crown Lodge

• Gilgit-Baltistan

• Operations Manager

  • Jan 2018 - Mar 2018

  • Supervise support staff, such as cooks and housekeepers, and direct their daily duties • Keeping track of lodging inventory and cleanliness • Maintaining records of incoming and outgoing • Double-checking guest house maintenance work • Accommodate guest requests • Communicating with hotel staff on the status of guest rooms • Responsible for the overall management of the operation of the guest house • Supervise support staff, such as cooks and housekeepers, and direct their daily duties • Keeping track of lodging inventory and cleanliness • Maintaining records of incoming and outgoing • Double-checking guest house maintenance work • Accommodate guest requests • Communicating with hotel staff on the status of guest rooms • Responsible for the overall management of the operation of the guest house



Serena Hotels

• Kenya
• Hospitality
• 700 & Above Employee

• • Jan 2016 - Jan 2018

  • Greeting customers and clients• Register & process guests and their assigned rooms• Registering/booking guests in and out of their rooms• Arranging wake-up calls for the guests• Accommodate guest requests• Communicating with hotel staff on the status of guest rooms• Up Selling guest rooms and promoting hotel services• Handling cash payments• Answering phone calls and acting as a liaison between clients and executive staff

• • Feb 2017 - Mar 2017

  Cross Exposure in MICE(Meetings, Incentives, Conferences & Exhibitions).



Rockville Technologies

• Pakistan
• Telecommunications
• 100 - 200 Employee

• Customer Service Representative

  • Sep 2015 - Dec 2015

  • Direct marketing in which a CSR solicits prospective customers to buy products or services, either over the phone or web call • Telemarketing • Resolves service problems by clarifying the customer's needs • Determining the cause of the problem, selecting and explaining the best solution to solve the problem • Provide assistance to manager related to any other matter • Direct marketing in which a CSR solicits prospective customers to buy products or services, either over the phone or web call • Telemarketing • Resolves service problems by clarifying the customer's needs • Determining the cause of the problem, selecting and explaining the best solution to solve the problem • Provide assistance to manager related to any other matter