Experience

IC VERZEKERINGEN NV - CI ASSURANCES SA

• Belgium
• Insurance
• 1 - 100 Employee

• Customer Advisor

  • Sep 2019 - Present

  - Provided efficient processing of customer policies such as status and coverage changes. - Processed applications, endorsements, renewals, and rewrites, cancellations, in and out mail, calls payments, and various other administrative supports. - Reviewed and verified information on insurance applications and policies. - Notified insurance agent and accounting department of policy cancellations. - Coordinated with other departments to assist, clarify and distribute reports. - Ensured all corporate documents contained no errors and submitted on before deadline. - Used organizational skills & multi-tasking ability to keep up with daily assignments. - Used communication skills to resolve customer service issues. - Assisted policyholders in the maintenance and service of their policies. - Vehicle registration - Working with various insurances companies. Show less



KBC Bank & Verzekering

• Belgium
• Financial Services
• 700 & Above Employee

• Insurance Advisor

  • Nov 2013 - Sep 2019

  Management of Customers portfolio (production and administration) - Provided efficient processing of customer policies such as status and coverage changes. - Processed applications, endorsements, renewals, and rewrites, cancellations, in and out mail, payments, and various other administrative supports. - Organized and maintained electronic policyholder records. - Used organizational skills & multi-tasking ability to keep up with daily assignments. - Used communication skills to resolve customer service issues. Commercial/Salesperson - Utilized knowledge of products to assist new and existing customers with product acquisition. - Assisted policyholders in the maintenance and service of their policies. - Promoted and sold all other products offered by KBC Insurance. - Collaboration and negotiation with headquarter KBC Insurance. - Risk assessment Claim management - Monitored insurance claims to ensure they are settled equitably for both the client and the insurer. - Reported and followed up on claims. - Monitored insurance claims to ensure they are settled equitably for both the client and the insurer. - Constantly analyzing customers claims, issues or needs in order to be effective with customers while problem solving, being a detective, building and documenting cases. - Utilize my empowerment to deliver an appropriate solution that is within policy and procedure. Payment monitoring - Collaborated to create strategic plans to enhance payment schedule for billing to clients. - Monitored incoming payments processed through company platform. - Vehicle registration Please consult PDF regarding the full job description between 2013 and 2019. Show less



Ingersoll Rand

• United States
• Industrial Machinery Manufacturing
• 700 & Above Employee

• Helpdesk & Administration Employee (STUDENT JOB)

  • Jul 2010 - Sep 2013

  Student Job Helpdesk & Administrative tasks. Student Job Helpdesk & Administrative tasks.



Colchester Institute

• United Kingdom
• Higher Education
• 400 - 500 Employee

• Customer Service/Admissions (STUDENT JOB)

  • Aug 2011 - Sep 2011

  Student Job Reception & Administrative tasks. Student Job Reception & Administrative tasks.



Colchester Institute

• United Kingdom
• Higher Education
• 400 - 500 Employee

• Junior Admissions Officer - TRAINEESHIP

  • Feb 2011 - Jun 2011

  Customer Service / Admissions / Main Reception Customer Service / Admissions / Main Reception



Le Cobourg

• Roosdaal - Vlaams Brabant

• Administrative Clerk (STUDENT JOB)

  • Jul 2010 - Aug 2010

  Administrative Tasks Administrative Tasks