Experience

Infolex SA

• Greece
• Information Technology & Services
• 1 - 100 Employee

• Customer Services & Back Office Administration

  • Feb 2020 - Present

  Open and maintain customer accounts by recording account information Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Prepare product or service reports by collecting and analyzing customer information Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Generate sales leads Identify and assess customers' needs to achieve satisfaction Build sustainable relationships of trust through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Resolve customer complaints via phone, email, mail or social media Use telephones to reach out to customers and verify account information Greet customers warmly and ascertain problem or reason for calling Cancel or upgrade accounts Assist with placement of orders, refunds, or exchanges Advise on company information Take payment information and other pertinent information such as addresses and phone numbers Place or cancel orders Answer questions about warranties or terms of sale Suggest solutions when a product malfunctions Inform customer of deals and promotions Sell products and services Utilize computer technology to handle high call volumes Close out or open call records Compile reports on overall customer satisfaction Handle changes in policies or renewals Resolve customer complaints via phone, email, mail or social media Show less



NAKAS GROUP

• Greece
• Book and Periodical Publishing
• 1 - 100 Employee

• Sales Team Member

  • Apr 2019 - Feb 2020

  • Greeting & welcoming all potential and existing customers to the store • Matching the customer’s needs to the right product • Willing to approach customers and able to close a sale • Working as part of the sales team providing excellent customer service • Excellent product knowledge • Dealing with and resolving customer complaints and concerns • Receiving and processing warehouse stock products • Performing warehouse inventory controls and keeping quality standards high for audits • Keep a clean and safe working environment and optimise space utilization • Communicate and cooperate with supervisors and coworkers Show less



Βιβλιοπωλεία Ευριπίδης-Evripidis Bookstores

• Greece
• Retail
• 1 - 100 Employee

• Sales Employee

  • Aug 2018 - Sep 2018

  • Greeting & welcoming all potential and existing customers to the store • Matching the customer’s needs to the right product • Willing to approach customers and able to close a sale • Working as part of the sales team providing excellent customer service • Excellent product knowledge • Dealing with and resolving customer complaints and concerns • Receiving and processing warehouse stock products • Performing warehouse inventory controls and keeping quality standards high for audits • Keep a clean and safe working environment and optimise space utilization • Communicate and cooperate with supervisors and coworkers Show less



Self-employed

• Real Estate
• 1 - 100 Employee

• Private Teacher

  • Sep 2014 - Jun 2018

  Private lessons on Physics, Chemistry and Mathematics to High School and Lyceum students • Planning, preparing and delivering lessons to a high standard • Supervising and monitoring pupils work • Providing careers support and advice to pupils • Marking students course work • Preparing textbooks, handouts, course work & homework assignments Private lessons on Physics, Chemistry and Mathematics to High School and Lyceum students • Planning, preparing and delivering lessons to a high standard • Supervising and monitoring pupils work • Providing careers support and advice to pupils • Marking students course work • Preparing textbooks, handouts, course work & homework assignments



Petropoulos Bros and Co. Ltd

• Sales Employee

  • Jun 2010 - Nov 2014

  Main Responsibilities: • Greeting & welcoming all potential and existing customers to the store • Matching the customer’s needs to the right product • Willing to approach customers and able to close a sale • Working as part of the sales team providing excellent customer service • Taking customer payments in cash or via credit cards • Excellent product knowledge • Dealing with and resolving customer complaints and concerns. Main Responsibilities: • Greeting & welcoming all potential and existing customers to the store • Matching the customer’s needs to the right product • Willing to approach customers and able to close a sale • Working as part of the sales team providing excellent customer service • Taking customer payments in cash or via credit cards • Excellent product knowledge • Dealing with and resolving customer complaints and concerns.