Information Technology Administrator

• Mar 2022 - Present

* Give the technical and functional first level support to the users, assuming the resolution of all kind of IT incidents reported by the users. Monitor the helpdesk for new incidents and requests and action as a priority. * Monitor security indicators and correct and resolve non-conformances as a priority *Prepare new PCs and laptops for use on the network according to Schnellecke Logistic standard installation policies. * Microsoft Windows Server administration. * Assist the IT Manager with administration tasks. These could include, but are not limited to, backup/restore procedures, office application support, ERP support, hardware support, network support, monitoring of critical systems and processes, after hour support. *Ensure the ownership of the system by the user. If necessary, co-ordinate training to user and application of the procedures. *Ensure the application of Group standards, especially concerning hardware, software, security policies, software licenses control, inventory, etc. *Responsible for Gauteng Sites Show less

Information Technology Field Engineer

• Oct 2021 - Mar 2022

Data Analyst

• Apr 2020 - Oct 2021

IT Technician

• Apr 2019 - Apr 2020

Due to Section 189

Stake Technology Specialist

• May 2018 - Mar 2021

Stay current on meetinghouse technology products, services, and policies o I provide desktop support for 12 units(10 Units in Port Elizabeth, Port Alfred and Grahamstown) o Provide technology support for meetinghouse products, services, and policies to priesthood leaders, teachers, family history centers, and members o Install and support meetinghouse computers including: ▪ Setting up hardware ▪ Ensuring that required and approved software is installed and working properly ▪ Providing tech support when meetinghouse computers are not working properly ▪ Erasing hard drives before meetinghouse computers are disposed of o Set up and support meetinghouse printers and copiers o Manage the meetinghouse network, including both wired and wireless access o Manage the meetinghouse internet ▪ Ensures that an approved meetinghouse firewall is used ▪ Makes sure the meetinghouse internet is filtered ▪ Troubleshoots internet connectivity issues o Set up, test, run, take down, and store audio & video equipment, and broadcast equipment o Train clerks, priesthood leaders, teachers, and others (as directed) on how to use meetinghouse technology Provide support for the family history center o Maintain an inventory of meetinghouse technology hardware and software including date of acquisition, warranty, licensing information, and replacement cycle. o Work with priesthood leaders to create an annual stake technology plan o Coordinate with priesthood leaders, the stake physical facility representative (PFR), and the facility manager (FM) to resolve meetinghouse technology problems. o Be the primary contact for requesting help from GSC Show less

ICT Technician

• Oct 2018 - Mar 2019

 Ensure maintenance of computer hardware, software & networks;  Ensure maintenance of computer attached equipment;  Ensure inventory keeping of all hardware including tagging of fixed assets;  Ensure accurate and effective record keeping on all required records / reports under your responsibility;  Liaise with Purchasing concerning fixed assets;  Perform required administrative duties;  Establish and maintain required KPI’s for Management when required;  Provide advice on equipment and systems;  Co-ensure data security. • Fault Finding and Troubleshooting Skills in the following areas: • Printers • Network connectivity • Wi-Fi service and connectivity • Firewalls, routing and VPN • Windows 7 to 10 • Office 2010 to 2016 • Office 365 exchange Show less

Senior Associate Back Office (Tier 2)

• Feb 2018 - Sep 2018

• Support and maintain Microsoft Server Roles and Features, i.e. Vumatel, DNS, Fibre to the Home, etc.• Hardware support for servers, workstations and IT related peripherals• Software support for OS, operations and necessary 3 rd party software• Assist 1 st Tier Support technician with difficult calls• General user telephony support

Telkom Fixed Line Chat

• Feb 2017 - Feb 2018

• Provide fault reporting and tracking progress for both single line, DSL and number testing• Identify opportunities to make improvements to customer experience• Report cable damage• Provide technical support of DSL and for Telkom customers• Provide desktop support• Ensuring daily, weekly and monthly targets are achieved

Senior Technical Support

• Mar 2016 - Feb 2017

-Monitor and maintain technology to ensure maximum access -Troubleshoot all router issues -Maintain log and/or list of required repairs and maintenance -Logging fault ticket for Telkom customers-Research current and potential resources and services -Provide network access to all staff-Connect and set up hardware -Load all required software -Provide network accounts and passwords as required -Monitor security of all technology -Install and maintain Full proof and passwords -Input and maintain IP addresses -Advise staff of security breach and/or change in password or security status -Ensure installation of lock out programs Show less

Helpdesk Administrator

• Jan 2015 - Oct 2015

Configure client’s equipment Configure software Provide training to clients in the use of systems and applications Obtain general understanding of OS and application operations related to company offered services Research and learn about new software in the market that relates to the organization’s functions Identify and solve various IT related problems Installing and Configuring MS Essential Creating User Accounts Network Printer Installation/Configuring and Troubleshooting Repairing Computers and Laptops Joining Computers to the Domain Supporting Windows XP,Windows 7 Windows 8 and Multipoint Server Active Directory Configuring Windows Deployment Services Configuring DHCP Server and DNS Server Configuring Setting up LAN and WAN Installing OS for Client Computers and Servers Installing and configuring of MS OFFICE Professional 2010 Show less